Name: tuincentrum.nl
Telephone: 0854016555
Rating: 3.6

JH31 Guest

Fast delivery and clear communication

We received the order on the planned date. In total we ordered 4 pieces. Two pieces were in good shape when arriving but the other two had quite some broken branches and leaves. A bit disappointed but overall experience is still alright.Update on 07/10/2020: after I posted the review, I was contacted by tuincentrum to discuss the issue of my order. Actually I never expected my complain will get full attention and super fast action. In 4 days by clear email communication I got a partial refund of the damaged plants. I am very happy with the service. Thanks to Merel.

Date of experience: Oct 01, 2020

Ian S. Guest

5 years ago

Top service!

Date of experience: Oct 01, 2020

Stacy B. Guest

5 years ago

Gezonde plants

Top! Service and good plants im so satisfy!!!!

Date of experience: Sep 09, 2020

RF88 Guest

5 years ago

The delivery was very fast

The delivery was very fast. The tree was not looking very good, but hopefully it will recover after some time.

Date of experience: Jul 24, 2020

Jim Guest

5 years ago

Look elsewhere for quality

Do not trade with this company. They deliver dead and sick plants and virtually give you the middle finger when you contact them about it. Avoid, avoid, avoid.Hopefully this company won't exist in a few months.

Date of experience: Jun 17, 2020

Georgia Johnson Guest

5 years ago

Terrible customer service, quality of product and delivery time.

I ordered x2 large lavenders (20-40cm) [20 euros each], x2 1 meter jasmines, pots and soil from this company. I didn't receive any delivery notice for 2 weeks so I started sending emails asking when I would know about delivery. I just received a standard email back after a week saying the were busy because of the pandemic and that I would have them soon. After 4 weeks I sent another email - same response. After 5 week I sent an email asking for my money back - but I just got the same response saying that they were busy and that I would soon be informed of delivery [they ignored my refund request]. I sent another email asking directly for a refund again and got no response. Then a couple of days later my products arrived. 2 half dead lavenders (15cm talk - one stem on one of them 40cm tall), two 80cm tall half dead jasmines. The lavenders are so pathetic they would cost a couple of euros in a supermarket - my husband, whose parents own a garden centre in the UK, was livid. Calls these people thieves.

Date of experience: Jun 01, 2020

Jan Guest

5 years ago

Everything Ok!

I was a bit worried about the bad reviews and long waiting times, but I ordered two plants and two pots last Sunday and received them 2 days later! Everything was in order with appropriate packaging. My experience was positive and I would buy again from this place (prices are also good).

Date of experience: May 27, 2020

PB44 Guest

5 years ago

Absolutely unreliable!

Exactly like others are saying here: 2 weeks delay, excuses, no actions, no timelines. Fraud!

Date of experience: May 08, 2020

Amanda Carter Guest

5 years ago

The plant that I bought was packed…

The plant that I bought was packed carefully and arrived safely. Also I received a different plant but the costumer service replied very quickly and they sent me the other plant in a very short time. I'm satisfied with this experience.