Review Time
I got a bit worried after reading some bad comments about this company on facebook, but they responded as quick as can be expected during this busy time, and kept me up to date about my order. It came one day later as they informed me which is no problem at all. It was delivered neatly by TransMission. I would order here again.
Update: Something changed after writing this review. The update can be found at the end of this initial review.-- Initial review --I'm very disappointed with this company. 2 years ago I ordered a self-pollinating Plumtree. I placed it in the best spot in my garden and let it grow. This first-year the tree gave only small fruits. I did not make much of it because it takes at least one year for the tree to establish its root system. In the 2nd year I the tree fruited again. Unfortunately, they weren't Plums but Apples! And not only any apples, but bad-tasting hard green apples that only serve as compost nowadays.I complained to Tuincentrum, they asked me for a picture and the receipt. I had both (gladly). After presenting the evidence they offered me a 50% refund. 50% seriously!? I was sold something I did not purchase. I was given an inferior product in the process, and now I am left with an issue in my garden. If I want to fix the issue I have to uproot a well-established tree that gives very undesirable fruit. All because they failed to label their products correctly (And yes, the label clearly stated that it was a Plumtree, not an Apple tree) I decided against accepting their offer. It is just ridiculous. They had one job and failed miserably.-- Update -- So after writing this review I got contacted by Tuincentrum.nl. Their approach has changed significantly since then, so credit where it's due. They've been quite polite and understanding this time.This of course does not change anything about the original issue, but I am glad to see that they are working on changing the way they approach their customers.So after being contacted and giving my order number I was given an apology and offered a full refund. It has been a long time since the moment of the purchase so in all fairness they did not have to do any of this. I accepted the full refund since I did not get what I purchased anyway. And unfortunately, I still have to root out the tree that I originally planted from them. Beyond that, I was offered to be given for free a plant of the month. I decided against it since I have a particular idea of what plants I want in my garden.I'm glad that at least we reached a more centred point this time.
I bought a Calathea zebrina from Tuincentrum after searching the internet. I like the site because ot has some really good info about the plant. Price was reasonable considering the size. The delivery was fast and the plant was in good condition when it arrived! I would order from this again!
I ordered a prunus dulcis (almond tree) leivorm, Acer Palmatum Shaina and some small non plant materials in January. The prunus was a naked rooted tree, and had some damage to both of its lower branches which form part of the leivorm (those branches are both now partially dead). Once the Shaina got its leaves, it was clear that it wasn’t a Shaina, but another red leaved variety - thus, not what I ordered. I was refunded the money. After a long period where the prunus probably had to grow its roots, it only got leaves late in the season. It turned out not to be an almond tree, but some other variety of prunus, probably plum. They first disagreed and notified me that the supplier confirmed that it was indeed an almond (prunus dulcis), but after requesting that they send me the name of the variety and a photo of the leaves, they replied that it was indeed not an almond. They offered to deliver the correct tree, only to let me know a day after that they don’t have the correct tree in stock, and can’t deliver it. I was then told that they refunded me 3 days ago, which I questioned. They told me again I was refunded, and that they can send me a proof of payment if needed. I asked for the proof of payment, and it turned out that they referred to the refund for the Shaina, which was 4 months ago. They told me yesterday that I will be refunded for the prunus, but I am still awaiting the refund. 2 out of 2 plants wrong. This is shameful, but what is even worse is that there was no attempt to try and improve my view of the company by going the extra mile and offering me something for free, or even buying in the plants from a competitor so they can supply me with the correct ones. With so many online plant shops, why would you ever order from this one?
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Tuincentrum.nl is hét adres voor vergroenen in en om het huis. Van alle soorten planten en bomen tot potterie en tuingereedschap, wij bezorgen jouw groenproject van groot tot klein.
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