Review Time
Hello! I am very disappointed by your service because I ordered a XXL 80-100cm Hortensie (blue) and I didn’t receive what I ordered. I received instead an 55cm plant (pink). It was a present 🎁 for friends of mine and couldn’t make a return immediately, they put it in a pot.
Given a chance if i get to choose no star, i would choose that. Ordered plants for fencing - Portuguese laurel worth 150+ euros . Delivered after 5 days of delay, with absolutely no water the plants had all dried up and very weak. Send a mail and got response that I need to wait for a month and then callback. Why would i spend money and get dried up plants and again wait for a month....given a chance i wouldnt go for this company again. Such a non-ethical place to rely on. Suggest everyone who does an online shopping here, to prefer other places. I am passing this on to all i know.
1. Delivery of living plants not on set date. Instead of as requested one box on Thursday 27, one on Friday, one today Monday. Order placed June 21. Called customer service (had a gardener foreseen to plant all day on Saturday €€€), sent all info, as requested by spokesperson over the phone, by mail... No reply at all, although promised (so that I could eventually have postponed the gardener), not that Thursday, not on Friday, nor on Saturday, nor today, Monday. No phone no mail, nothing!3. First box: two plants not healthy (eaten by bugs, the other one waiting to die).4. Second box, plants were all dehydrated probably because of the long stay in the warehouse.5. One package with rose bulbs not sent.I'm so disappointed, the total amount was rather high (for me €169,89 is a lot). I have little hope to get the missing rose bulbs. All in all, a VERY POOR customer service. Never again.
The delivery stood around at DPD for ages. In the end, we refused to accept the parcel because the plants had probably already dried out. The complaint did not work at all.No transparent contact details, only a Dutch hotline and no response even after several emails. The solution to the problem via Klarna is also pointless.Stay away from these scammers and go to a local garden center for 1-2 euros more.
I have received plan in state that basically made plant dead on arrival broken beyond any hope of fixing the situation.Tried to reach out via mail and DM on Instagram. No response.UPDATE: changing rating due to the fact of CS reaching out to me and sending new plant free of charge
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Tuincentrum.nl is hét adres voor vergroenen in en om het huis. Van alle soorten planten en bomen tot potterie en tuingereedschap, wij bezorgen jouw groenproject van groot tot klein.
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