Review Time
I am unable to log in to my account. The problem started a couple of months ago. Malware bytes says the site is compromised.. I've been using the anitvirus for years without any issues. I have emailed them at hello @ tutao.de many times over the past few weeks and they just will not respond to me. If this is how they treat their customers, I will never recommend them to anyone. Actually, I will tell folks to steer clear of them. It was great when it worked. I am very disappointed in them for refusing to address my issue.
FINAL UPDATEI still haven't heard back from Tuta support despite multiple emails to them. We're a household of two adults and three teens. Our family cares a lot about our young adults' privacy so we subscribe either to ProtonMail or Tuta, depending on preference. Because we all used the same authenticator that sold out to another company, we all have had to recover our accounts (2FA). ProtonMail support got back to family members using PM as their privacy email within a day via email and got those people back into their accounts! But our oldest showed me recently that Tuta is purposely not accepting valid recovery codes on her account. I watched as she entered the recovery codes and her password in Tuta's recovery page. Tuta begins to let her into her account then shuts her out again.With Tuta, you may need Tuta's PERMISSION to use your recovery codes, but Tuta doesn't reply to email requests for help. You might have to try one of their social media or community pages instead--but there's no guarantee of getting legitimate help there. Worse, Tuta fans, if they bother replying to your help-postings, can be downright hostile if you're not simply singing Tuta's praises. This seems to be the new way tech companies are offering "support." Censor the negative. Blame those having problems. And make it very hard to actually get in touch with an official company rep. I'm switching my family to a different email service--one we can use/restore without needing the permission of a company while still protecting our family's privacy.ORIGINAL REVIEWLong-time Tuta(nota) customer. Been using this service since they started doing business. All of my major accounts (taxes, medical, legal, social security...) use email as the major contact. These are accounts over TWENTY YEARS old. The company behind my security keys (SoloKey) abandoned their project, so my 2FA security keys tied to Tuta no longer work. Instead, I rely on an authenticator app (Raivo App) for 2FA and the recovery codes I downloaded from my Tuta security panel in case I ever lost access to my other 2FA methods.Raivo Authenticator app sold out to another company recently and when the app updated, it discarded all customers' 2FA credentials. I lost my Tuta 2FA code but thought I could just use the recovery codes to log back into my account. I made MANY copies of these codes--physical printouts, encrypted digital copies stored in various commercial clouds, and digital copies on my machines. The Tuta recovery codes are all the same, an alphanumeric sequence. My password is saved in a password manager and consistently works to log me in. But the recovery codes DO. NOT. WORK.Entering the recovery codes (with or without spaces) plus the account password on the recovery panel invariably leads to the message "invalid." I'm reasonably tech savvy, managing easily many digital backup/recovery codes for many accounts. I don't see where the mistake is with the TN recovery codes/process. TN, understandably busy, has not responded to my requests for help--either via email or on their various social media pages.It seems I've lost access to nearly 20 years worth of critical accounts--many which are asking for me to verify myself via email to reset my credentials. I thought I was being responsible enabling "secure" 2FA. But security keys (I have TWO, but the company went out of business) can fail. Authentication apps can be sold to new company owners and you can lose your 2FA credentials. And recovery codes may not work when you need them. I will say that I've used recovery codes successfully with Microsoft & Google--but before adding 2FA protection. I think something about adding 2FA (security keys...) might alter how the recovery process works. It turns out people are right to be anxious about losing 2FA and getting locked out of critical accounts. And more and more companies are turning to low-priority, get-to-you-when-or-if-we-can email-only as a means of support. Not a reliable system for protecting your most critical accounts.
Recently I had a problem sending email to certain addresses; it was something to do with Yahoo servers. Tuta responded quickly to my inquiry, and cleared up the problem within a very few days. Other than this, I've never had a problem with Tuta. Above all I value Tuta's commitment to security and independence.
I have been with Tuta since the early days and what I really love is that the only times I have had problems (expired cards etc) I have had prompt, courteous and effective service which is a rarity in tech companies that seem to forget there are human beings involved and aim for total automation. No problem, however small, has been beyond their care and attention so it is a big thanks from me!
Tutanota is a great email service that places particular emphasis on data protection and security and has played a key role in helping me to move away from Gmail more and more (even if it hasn't worked out completely yet). The user interface is clear and easy to use, which makes it easier to get started, but could be even more intuitive. But a lot has already been done here in recent years. A particularly positive feature is the end-to-end encryption, which ensures that only the sender and recipient can access the content. As a paying user I can say the support is also great!A small disadvantage is that some functions that we are used to from other email providers are missing or are not as intuitive to use. In fact, the conversation view familiar from Gmail is still a little cumbersome. Every now and then I miss the option of using Thunderbird via SMTP, for example. Especially now that Thunderbird has made it much easier to set up encryption. Nevertheless, Tutanota is a good choice for anyone who values privacy and is looking for a secure e-mail solution. All in all, I give it 4 out of 5 stars!
Had the free version for a couple of years. Things were so great and the experience far superior to other email clients/providers, that I decided to switch to a paid plan to support them. The extra features have been wonderful, their costs (if you choose a paid plan) are highly competitive, and all without intrusive data mining and advertisements.
I love that my emails, contacts and calendar events are reliably and privately held on the fully maintained and secure tuta website.I can easily access this important data from my mobile and desktop devices, as well as any Web browser anywhere.The cost of this fabulous service is minimal; I chose to subscribe for a paid account so I have access to their quick and helpful premium support if I ever need it.
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Tuta (formerly Tutanota) is the company that respects your privacy. We develop the most secure email, calendar and contact service with quantum-safe encryption.
We put ethics before profit, which makes Tuta a partner you can trust. We fight for a better, more private Internet - together with you!
Tuta is trusted by more than ten million private users and thousands of companies, including major financial institutions and human rights organizations.
With seamless, quantum-safe end-to-end encryption, open source clients and apps, strict German data protection laws and support for custom domains with unlimited email addresses, Tuta Mail is the best place to secure all your emails, calendars and contacts.See more
