Review Time
I don't even know where to begin. I used to love Udemy. The courses were easy to find, the site had beautiful colors and it was easy to navigate. Now? I don't know what happened. First, you can set up a password, but you'll never use it. They will insist upon emailing you a code every time. I reached out to customer service, asking them to switch me back to a password entry. Logging into my email is annoying and takes twice as long. They said they wouldn't. After it took forever to figure out how to reach someone at udemy, they said they were "unable" to help. So now even though I have a password, I have to constantly log into my email to receive a code. And no option to change it. They took it upon themselves to enable two-step verification in my account, without asking me, and there is no way to disable it. The site also automatically logs me out, restarting this whole process. By the time I log in, I'm too frustrated to learn anything. I also asked if they could fix that, and they said no.The site is now ugly. The courses are all crammed together. The content only works about half the time. The app is always buggy. And it's more about "learning with AI" than the instructors I paid to listen to. I can't say that I despise the new experience enough. I'm writing this review, hoping they will listen and change it back to a better experience.
I don’t know if it is true for others, but this online education platform gave what others couldn’t- real job skills, which helped me to apply for my dream job. Lessons on Python programming class were very close to what you really use in real work. I was there, concerned about what it would be like after the course ended. The knowledge was indeed practical.
I can no longer access my Udemy courses (I've registered for several courses) because I don't receive the emails with the 6-digit code required to login. I have sent the support team several emails explaining my problem and asking for a solution, but the only thing I receive are standard automated answers. Completely useless.
Company is horrible. They advertise cancel anytime and plan is 19$ something per month. They'll charge you for the whole year. When you cancel, they'll cancel from the next year onwards and you'll still have to pay it for the current year. They don't have a direct email or phone number to resolve customer billing issues. Infact they don't mention any direct phone or email what so ever.
It’s a great choice for learning online , IF everything is fine BUT if there is a need to contact technical support, here is the PROBLEM, my case is that I didn’t get the course I paid for. And when I tried to get help from technical support there was no way to reach them. In the end it’s a great app except this problem.
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