Review Time
I had some reasonable experiences with Udemy, but recently I bought a Splunk power user course by , course delivered, then disappeared. I tried to get paypal to contact them, but Paypal surprisingly wasn't much help. Udemy help center is a joke. Just a set of links to nothing that helps. Turns out, my course was halted. It's in my learning section, but the videos are not playing. I am never buying courses from Udemy again. That one star is for no customer service and my inability to get help to get a refund.
It's genuinely disappointing to write this review because this platform used to be a shining star in the online learning space. It was my primary resource for years, a place I recommended to colleagues and friends without hesitation. Unfortunately, I can no longer do that. The decline in quality is so bad.The content, which was once cutting-edge, is now painfully outdated. You'll find courses teaching deprecated technologies and old workflows that are no longer industry standard. It feels like the entire library has been abandoned, left to collect digital dust. What was once a vibrant learning hub has turned into a content graveyard.Even more shocking is the nosedive in production quality. I recently tried to take a newer course and was met with such terrible audio that it was completely indecipherable. It sounded like it was recorded in a wind tunnel on a flip phone. How can you learn anything if you can't even make out what the instructor is saying?Worst of all is the recent trend of using AI generated voiceovers. It's painfully obvious that these are robotic voices reading a script, completely devoid of passion, intonation, or the subtle nuances that a real, experienced teacher brings. It feels like the "instructors" have zero actual knowledge of the craft they're supposed to be teaching. This isn't education; it's a cheap, soulless content farm.I'm incredibly disappointed. This platform has gone from a trusted educational resource to a hollow shell of its former self. Save your money and your time look elsewhere for quality learning.
Udemy states that it is possible to get a refund for a course within 30 days - I tried to do that but the system says I watched 'too much' of the content. The course was wishy washy and and I sped up the content to see if there is any substance in it. Today I realised I cannot get a refund nor contact a human customer service rep.
My 3 Valid Complaints about Udemy:(1) One Udemy Instructor who teaches courses in the area of psychic-mediumship-spiritualist-divination, etc. kept message bombing my message box with too many messages, like a telemarketing pest. How? Let me explain in detail. Most instructors just send you a welcome to the class message and after maybe one or two messages to remind you of the course: a direct link that [immediately opens up inside the course video], encouraging you to get started. Unfortunately, this extremely annoying instructor became a telemarketing pest in my Udemy message box, by sending 3-9 messages to my message box, for [a single course], always sending the same message link as a set of 3 repeating messages. For example, if you enroll in say 1 or 2, 3, 4 5 courses all at once, but haven’t started the courses, then every few days he’s going to message bomb you with a set of 3 repeating messages for each course, and then he’ll wait a few days and again, send another 3 set of repeating messages, and he will keep on doing this [until you start his course video], like a telemarketing pest. I planned to take 5 more of his classes, so if I’d enrolled in each and delayed starting them all in that week, he would have been message bombing my message box even more, until I start the courses. I paid for 3 of his classes, I got sick of his message bombing me for each course, I won’t be taking anymore of his courses. I paid for the course, so I decide when I start not him! Imagine if I enrolled in 5 courses and delayed by 2-7 days in starting, he would have been message bombing me with 45 messages on average, every few days in my message box, [until I start his course video], what a telemarketing pest. (2) Getting Refunded for a Course Purchased within 30 days that you never started or watched: Udemy expects you to pay them [immediately] for any course you enrol in, but they don't respect you enough in return with an immediate refund for a course. Yep, no customer loyalty.(3) The Courses on Udemy: There are some really interesting, quality, useful educational courses, but also there are courses on Udemy that have some instructors teaching amateur course content, which is extremely overly priced, and [some] instructors claiming to have the skill set and experience, but clearly have none. For example, a different instructor (female) claimed to be a psychic-medium, homeopath, offering a course in psychometry, but throughout the entire video she is talking (only) about her past psychometry readings using a photo, piece of jewellery, rose, and on an animal (a cat), etc, because in the video she is unable to do a basic live psychometry reading on any of the objects she is holding, even the cat that jumped up on her lap two seperate times in the video, she can’t even do a basic live psychometry reading on it. Big Red Flag! However, in her bio, the instructor claims to have 30 years of experience. Really? Ha-ha-ha! Obviously not in psychometry. Because any person who has well-developed psychometry abilities will be more than willing to do at least [one] live psychometry reading, she can't even do that! However, she claims to be a psychic medium with 30 years of experience. Ha-ha-ha. I’m so glad I only paid the discounted price of $18.01, for her psychometry course, usually at the regular inflated price of $79.99. Because you can watch youtube videos with professionals teaching and demonstrating [live psychometry readings for free]. Listening to her monotone, boring voice teaching her amateur psychometry course, only explaining her past readings, with not even one live psychometry reading was a waste of my money and time! This instructor, who obviously has limited psychometry skills, should be ashamed of herself for charging students a high price of $79.99 for an amateur psychometry course. Even worse, in her reply comment to me, the instructor's inflated ego was boasting about how many 5-star ratings she has for the obvious amateur psychometry course, ignoring her other 1/5 ratings and her [inability to do a basic live psychometry reading]. I won’t be taking any more of her courses. My $18.01 would have been better spent in the donation box for the homeless or on a psychometry course from a different Udemy instructor with well-developed psychometry abilities, which this instructor clearly lacks.
Udemy has been a pretty good experience overall. The courses are wide-ranging and many of the instructors know their stuff. Some course videos could use better editing or pacing, but I still learned a lot from them. Customer support was responsive when I had questions. All in all, a handy platform for self-paced learning.
Claim your business profile now and gain access to all features and respond to customer reviews.
We’re the world’s online learning marketplace, where 7 million+ students are taking courses in everything from programming to yoga to photography–and much, much more. Each of our 30,000+ courses is taught by an expert instructor, and every course is available on-demand, so students can learn at their own pace, on their own time, and on any device.
