Review Time
Ugh, the customer service was awful!I accidentally bought a bunch of the same dress online and asked them to cancel, but they said I had to return it. Fine, whatever. It's been like, two weeks since I sent it back, and I still haven't gotten my refund. I've emailed them a bunch, and they just keep saying they've "forwarded" my case. Seriously, the worst experience.
Manchester Trafford centre I went-waited 20mins for a fitting room and then a further 5/10mins to be served-the lady was on the floor counting bags and when I asked to be served, she said: “I’m counting”I left the top-their loss-shocked by the customer service and attitude
An absolute joke! I visited the Birmingham branch.Standards have fallen to the depths of despair, customer service is non existant and the place looks like a jumble sale now! The fitting rooms are atrocious. The company itself is busy and ploughing in profits..maybe considering taking on more staff?! I took a photo of the changing room, its a shame I can't share on here! Very, very disappointing.
I purchased two items from this company and due to the fit when they arrived, I decided to return them both.I was refunded for one however not the other, I had to reach out to the company to understand why and they stated that the product was in "bad return condition" (I had only tried both items on once and decided to refund).They sent me a photos of the item which had a small crease at the collar and they stated that there was (makeup) staining. Although, I believe that was the actual pattern of the garment also the other item, which was refunded with no issues, lighter in colour and tried on at the same time had no "staining" - bizzare.They also stated "However, you can arrange a collection from our warehouse and get the item back at your end within 20 days. Furthermore, please note that the collection can be arranged from Monday to Friday (8 am to 2 pm). The warehouse's address is mentioned below for your reference." Said warehouse is approximately 2 hours from where I live....Very odd process, I truly believe they do this to avoid paying for refunds. I would avoid this company completely!
My sister visit khaadi branch Dolmen Mall Karachi Pakistan 12 August2025 time 7.30pm. At try room she forget her imported water bottle she bought from Dubai 200 AED. She was missed and request to Manager to review Camera, but staff refuse to check . My sister was crying and disappointed about behaviour of staff . My request kindly review this matter .
First ever worst experience of online shopping. I received a picture of confirmation that my order is delivered but that picture was taken somewhere else and it was written in the email that Order is received by Garden . Don’t waste money here.
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Khaadi is Pakistan’s largest fashion retail brand, with a growing global footprint of over 50 stores across Pakistan, the UAE, the UK and the US. Recognised for its unique blend of fashion, lifestyle and cultural expression, Khaadi has redefined how women connect with style.
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