Review Time
Do not purchase online from them as they have terrible customer service. I returned 3 orders at the same time and they confirmed all 3. However only one got refunded and it's been a few good weeks and many emails sent and still no refund for the other 2.
First time going to the bradford branch. Customer service was rubbish.the lady working there I was speaking to her and she was so rude and just walked away whilst I was asking her a question. The guy was not interested at the tills just such bad Customer service for a big brand!!
I was extremely disappointed with my recent experience at Khaadi London Westfield Stratford. While I’ve always appreciated the brand’s clothing, the customer service was shockingly poor. The staff was not only rude but also completely unwilling to help. It felt like any questions or requests I had were an inconvenience to them. There's a basic expectation of courtesy and assistance in any retail environment, especially from a well-known brand like Khaadi, but unfortunately, that was missing. I hope management takes this feedback seriously and works on training their staff to treat customers with more respect.
Product are very contemporary & styles with good quality fabric. However, customer services are absolutely horrendous!!! Staff are very rude & not willing to help customers at all . Most of the time this trial room is closed. Shop floor are very messy!!! So sad 😭
Worst customer service!!! Sent me a faulty damaged dupatta with a massive tear. They refused to accept responsibility because I passed the 14 day time frame even though I told them I got it for someone during Ramadan to give as an Eid gift!!! It was 20days from purchase to gifting!! It’s their fault but they are not compensating me!!
I purchased a perfume from your store that fades in less than an hour. When I raised the issue, I was told I should’ve checked it in-store—does that mean I’m expected to stay there for 6 hours to test it? I don't know about other products, but this experience has been disappointing. Your customer service online is also unhelpful when trying to communicate genuine concerns. I hope you take this seriously and improve the way you handle such cases
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Khaadi is Pakistan’s largest fashion retail brand, with a growing global footprint of over 50 stores across Pakistan, the UAE, the UK and the US. Recognised for its unique blend of fashion, lifestyle and cultural expression, Khaadi has redefined how women connect with style.
