Review Time
Very disappointing experience.I placed an order in mid-December and months later it still hasn’t been delivered. I have contacted customer service multiple times via email and live chat, and each time I receive the same generic response with no real update or resolution. Phone lines are closed, live chat offers no help beyond “we’ll update the team,” and there is no accountability.For a brand of this size, the lack of communication and customer care is unacceptable. Delays can happen, but repeatedly ignoring customers and failing to resolve issues is not okay. I expected much better from Khaadi and would never order from them again.
My 2nd order from Khaadi on line, UK. Very pleased again - I bought some sale items and have 8 pieces in my wardrobe for £53 including delivery. Stunning colours, beautiful quality natural fibres and original designs. Detail on the stitching and embroidery is excellent. The work is impressive and I love the tailoring. Arrived even more promptly than my previous order. I am loving this company so far.
I must say the first time I entered the store in Westfield E20 was a bit daunting at first because i am not of Asian origin, but when I met the two ladies everything changed Fermina and her colleague's energy was electrifying, the girls are so adorable friendly attentive and helpful, I felt so welcomed that I now find myself popping in to say hello every time I passed the store, love the jewellery and outfits, it's
We recently purchased two items from the Khaadi store at Westfield Stratford City and had a genuinely wonderful experience. From the moment we walked in, the atmosphere was welcoming, and the staff made us feel comfortable and valued as customers. The store was well organised, and we were given thoughtful assistance without any pressure, which made our shopping experience enjoyable and relaxed.I would especially like to praise Sabina and Shamima for their outstanding help, professionalism, and conduct. They were patient, attentive, and incredibly courteous, taking the time to understand exactly what we were looking for and offering honest, helpful advice. Their warmth, knowledge, and genuine care truly stood out and made a lasting impression. Customer service of this quality is rare, and Sabina and Shamima are a real credit to Khaadi — they turned a simple purchase into a memorable and highly positive experience.
I always wear medium size clothes, but this time it was tight on the chest, although the rest of the fitting was fine. Because of that, I had to go for a large size. Kindly make all the chest measurements half an inch looser. It’s not just me—everyone is facing this issue.
I tried to return 2 items from an order. When processing, only one item was listed on the return label. I was being charged to return the second item in the same package. Customer service insisted it was because I only ticked one item (maybe so, I don't deny possibility of an error) but they would not allow me to place the second item in the same package without charge. I was forced to pay a return fee when they could simply have put a note on the system. He even went to the trouble of checking the "back end" to inform me it was my error, when all I wanted was a way to place 2 items from the same order in the same package. Not rocket science!! It left a really bad taste.
Not even deserve one star in terms of customer service they send dirty clothes and when you return they said we can’t refund your money as this item is not in good condition you need to collect this item from our warehouse which is 3 hours away from my house. And for my second order I have got postage proof and tracking detail is shows it been delivered but they said we haven’t received your return.It’s shameful and frustrating how they can deny if I have online tracking detail. Please don’t shop from Khaadi save your money.
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Khaadi is Pakistan’s largest fashion retail brand, with a growing global footprint of over 50 stores across Pakistan, the UAE, the UK and the US. Recognised for its unique blend of fashion, lifestyle and cultural expression, Khaadi has redefined how women connect with style.
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