Review Time
Wish I had read the reviews before placing an order. This will be my first and last order. I received an incorrect suit and approached web chat multiple times and even emailed with no resolution over a simple mistake on their part. No apology, return, exchange or refund offered.
Horrible return process – extremely disappointing I had an incredibly frustrating experience with Khadi’s return process. I emailed their official address for an online order six times to arrange a return pickup — no response whatsoever.Eventually, I had to visit their local stores myself, only to be told that each store only accepts returns for a specific category (readymade vs unstitched). There’s no coordination between branches and absolutely no effort to make it easier for the customer.Khadi is operating with a fragmented and outdated system that doesn’t meet modern retail expectations. No one should have to chase a brand over email repeatedly or physically hunt down the right store just to return an item.Customers shouldn’t have to figure out which store takes which category. Whether it’s stitched or unstitched, it should all be part of central return system.Really disappointing. I expected much better from a brand trying to compete on a global level.
Sent back a bunch of items a month ago in multiple parcels and I have still not received a full refund for everything. Kept getting told via email that the return is being “processed”, however, I have waited a month now and I have lost my patience. This has exceeded their own returns policy online (17 working days to receive a refund from the point of retuning the items). Is this a scam? I think you’re better off popping to your local south-Asian shops.
I must express my disappointment, as the tone and content of your reply came across as dismissive and not customer-centric. It’s important to recognize that no customer delays an exchange or return without a valid reason. In such cases, a more empathetic and flexible approach would be appreciated.Situations like this can influence customers to consider brands that prioritize customer experience and offer more accommodating policies.Your response gave the impression that customer concerns are not being genuinely heard, which is unfortunate.I had expected a more understanding resolution and remain quite dissatisfied with the handling of this matter.
Ordered online, return portal was not working when I tried to initially return online. I was then unwell and was slightly outside of the 14 day return window. Reached out to customer service no concern and refused a refund and no compromise of store credit. Rude customer service via email and left with stock I don’t want. I’ve been a long time customer but will think again about purchasing in the future. Really disappointed with their service and ironic with their email named “we listen” because clearly they don’t. Please be careful with ordering from this company.
Used store in Westfield-SB, no support or staff on floor, items to try like trousers all pinned shut with security tags, had to go and get them unlocked 3 times, it wastes time, no signs for changing room. Then 35 plus minutes to queue to get to till as only one person serving on a bank holiday weekend. Was refused a receipt, said it was illegal not to then they gave me card receipt but no store receipt. This is all basic stuff… it can make the customer experience so much better and can be fixed overnight!!Positive - Store layout appealing, items great … just need people to help shop and no shopping barriers or long delays. There was a man standing at tolls watch us queues for 40 minutes, on phone doing nothing, but not serving either…. Wonder if they thought of offering any staff training!! Maybe an odd chair for elderly people would be nice too! UPDATE- Did get a reply to say they want to improve but nothing to say yes 2 or 3 things will change instantly, we can make the changing rooms more visible, we can make it easy to try clothes and not needing repeat visits to counter, we will fix our till and better train our staff to be vigilant and customer-first-focused….
If I could give them 0 I would. I bought an outfit online and sent it back for a refund, they have proof that it has been received on their end and yet they have not refunded me the money and it has been over 5 weeks. They don’t respond to emails and don’t honour the timeframes. This company is absolutely disgusting and I will never shop here again. Reporting them to Trading Standards. AVOID this company!!
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Khaadi is Pakistan’s largest fashion retail brand, with a growing global footprint of over 50 stores across Pakistan, the UAE, the UK and the US. Recognised for its unique blend of fashion, lifestyle and cultural expression, Khaadi has redefined how women connect with style.
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