Name: uk.trapstarlondon.com
Telephone: 000000000
Rating: 1.7

Pepper H. Guest

Scam company?

Scam company? Ordered over £200 worth in November. Not delivered yet. Listen to the reviews and just stay away. Overpriced con. Gotta pay more for a different brand from a shop. Least I'll get it on time.

Date of experience: Nov 10, 2022

Nexzyo20 Guest

3 years ago

poor shipping,good quality

The quality is good that makes up for itthe shipping took like 2 months to get here also tp says its gonna be delivered with dhl but its dbd so if ur dhl code dosent work try dpd

Date of experience: Nov 10, 2022

Jemima Taylor Guest

3 years ago

Not recommended

My son ordered a tracksuit from them, we paid the money, but we coudn't take the package because some import issues, so it returned to them.We have tried to contact them for a refound, but they don't answer the phone, neither e mail.I don't know what to do anymore.

Date of experience: Nov 08, 2022

Eddie230320 Guest

3 years ago

My coat didn’t come with buttons and…

My coat didn’t come with buttons and then there telling me to do it myself after not giving me the button don’t order from terrible customer service

Date of experience: Nov 03, 2022

Thomasina Coleman Guest

3 years ago

Fast delivery

Very fast delivery and order processing. Quick polite support, friendly relationship to client, give bonus if item is delayed. The website is legal and the company do its job rersponsibly. The products have great quality. Thanks Trapstar London!

Date of experience: Nov 02, 2022

Stewart Barnes Guest

3 years ago

Brian really helped me out he made sure…

Brian really helped me out he made sure the item was sent out on the same day I spoke to him thank appreciate it

Date of experience: Nov 02, 2022

Eadwulf Bell Guest

3 years ago

Poor customer service

Returned a coat unused for a full refund with tags attached. Item returned to us with tags removed, no refund! Why remove the tags? Our only way to get our money back now is to resell the coat but they have devalued the coat. Really won't be buying form trapstar in future. Customer service is poor, they don't respond to emails.

Date of experience: Nov 01, 2022

Sophie Guest

3 years ago

AVOID AT ALL COSTS

Would give minus a thousand stars if I could! Ordered an in stock item in November 2022 which never arrived. Then after being ignored I received a text telling me it would definitely come by Christmas. Again nothing so I chased and chased and finally got a response that it was now out of stick and they had a different item to send which I agreed on. This was beginning of Jan 2023 and still not here and every way of communication is ignored. AVOID at all costs I will now raise this with my bank

Date of experience: Nov 01, 2022

Ts_Xarten53 Guest

3 years ago

I ordered from Trapstar and when I…

I ordered from Trapstar and when I gotten my jacket i noticed that one of the buttons were missing so I contacted them they got to me very fast they apologised and got me a brand new jacket got it within a week. Overall great, kind and fast customer service just next time they need to check their products before sending it over.

Date of experience: Oct 28, 2022

Stetson Guest

3 years ago

I ordered my son over £300 worth if…

I ordered my son over £300 worth if items for Xmas in October 2022.Due to a delay this was not being delivered until New Year's. After being told it had been delivered and not receiving anything I message to be told on 4didfferent occasions they were investing with DPD. I finally get a answer that DPD have claimed they lost the parcel. This was beginning of February I have not had a response since or my refund. I am now out of pocket by over £300 no goods and my son still has not had a Xmas present