Name: uk
Telephone: 000000000
Rating: 4.1

Eileen Boyle Guest

8 months ago

OUTSTANDING

OUTSTANDING. HELPED WITH MY ENQUIRY QUICKLY

Date of experience: Jul 23, 2025

Dave Carver Guest

8 months ago

Kerry was great at answering my issue

Kerry was great at answering my issue, only problem is that the chat session kept restarting so I had to go through it 4 times. Don’t go to any other tab/window when in the chat!

Date of experience: Jul 23, 2025

Joann Thornton Guest

8 months ago

Simple to use

Website easy to navigate, simple download of app. I was unsure how to provide proof of disability so I used the chat AI function which was a breath of fresh air, I am used to getting frustrated with chat function that don't recognise your request but this was really goid

Date of experience: Jul 23, 2025

Rebecca Guest

8 months ago

Jake has been an excellent customer…

Jake has been an excellent customer service representative! He’s been helpful and polite and solved all my queries in a timely manner 10/10 :)

Date of experience: Jul 23, 2025

Shiran Guest

8 months ago

Good customer service

Sandra was very professional, responsive and nice. I received a very good service about my query. Thank you!

Date of experience: Jul 23, 2025

christine Guest

8 months ago

abba voyage medical emergency…

they replied to my email quickly and were very helpful they moved my seats to a later date with no extra cost because we had a medical emergency and could not make the date we had booked we are very grateful for this as we could not afford to pull this money out again and we really want to see the show so we are over the moon with the response .

Date of experience: Jul 23, 2025

Aneesa calbert-safiyyullah Guest

8 months ago

Booking accessible seats

The customer service I received was very good. There was a fault with the telephone payment method, and the young lady on the phone was vey helpful and we navigated a way of paying for my tickets via the website.

Date of experience: Jul 23, 2025

Netta Guest

8 months ago

Withholding refund payment

In Nov 24, I bought 2 tickets for a show on 20 June 25. Unfortunately life got in the way and I was forced to put the tickets up for resale on the AXS official site.On 14th June AXS confirmed that the tickets had been sold and that the refund payment would be made by 10 business days after the event = 4th July.By 7th July I had not received the refund so did a Live Chat and was told that the refund payment had bounced back from my nominated account but that accounts would try again.By 23rd July I had still not received the refund and my bank confirmed that no attempts had been made by AXS to make any payments. During another Live Chat that day I was told that the show had now been "rescheduled" to 31st October and that my only option was to wait til mid-November for the refund ???This is NOT acceptable as AXS received the resale money on 14th June and, as far as I am concerned, my agreement with them ceased at that point and they have no right towithhold my money any longer regardless of any show rescheduling etc.

Date of experience: Jul 23, 2025

Mr Poole Guest

8 months ago

BST Concert Hyde Park 13/7/25…

BST Concert Hyde Park 13/7/25 cancelled. I had purchased Resale tickets on the AXS App, & was concerned having read online that only the original ticket holder would be refunded. I contacted AXS Customer Support. Very helpful, & reassuring. Followed up by a Full Refund by AXS. Thankyou, Phil.