Review Time
AXS sent message to upgrade my Gold VIP ticket to Diamond VIP and I paid. Yet when upgrade came it was for a concert starting in 30 minutes and I didn't have the gold tickets to upgrade. They upgraded a non existent ticket. Posted previous message thanking Kiera BUT clearly the customer service agent didn't read what I said as came out with Thank you for for your comment. It now turns out ELO have cancelled and I hope Jeff Lynne is OK as he is the ultimate professional and decent down to earth guy. Very disappointed not seeing him tomorrow but that's life sometimes. Meanwhile AXS has not contacted me AT ALL about selling an upgrade to a non existent gold ticket. I was 100 miles away and of course never turned up as part of the rules I had to turn up with my original ticket to get the upgrade. Not impressed with AXS as it is blatant mis-selling. Update.Not heard anything from customer service after their 72 hours. It's been over a week since I was mis-sold an upgrade. Why don't you give out phone numbers to speak to agents? Any reputable company would have a contact center but you hide behind bots and emails giving a reference and nothing happens.
Trying to book rhs parking at Wentworth Woodhouse for 17 July and it would only let me book if I took a ticket for 20th as well. If I tried to cancel 20th ticket off of the order it also removed the 17th ticket. If this is happening to everyone on the 17th then there won't be any tickets for the 20th
Definitely deserving of 0 stars. AXS consistently makes it difficult to log in by pretending that customers are not human. When confronted about this they inevitably pretend it's the fault of the customers, not their systems. That this is a lie is obvious to anyone capable of thought because other companies are not consistently pretending their customers are not human and therefore not allowing them to log in and use the tickets they've paid for.This is not a new thing. AXS has been pretending customers aren't human for years.And when they ask you to fill in the contact form, they're just asking you to waste your time because all they have is the canned, "It's the customer's fault," response. I have literally been told by AXS customer service that blaming the customer is their only response to login problems.
UPDATE after a promising and helpful call from the person who responded to my trust pilot review, I’m still waiting for a resolution. I event had a live chat discussion with someone who assured me they’d fixed my first name on my account (which is preventing me from adding my payment details!) seems a simple fix and this is outrageous that it can’t be resolved!! I have been waiting over a week for support from this company. I am unable to add my payment details to my account in the app to receive payment for my sold tickets, due to an error that I cannot correct. It is impossible to find a number to speak with anyone, the chat is an infuriating loop of AI responses, and no response to my submitted email ticket. Very disappointing level (really none at all) of customer service, I would very much appreciate a response since writing a Trust pilot review seems to be the only way to get this companies attention...
Very prompt reply to the issue. 3 tickets ordered but only 1 QR code sent. May I suggest that if 1 QR code covers multiple tickets that it's mentioned in the email or App. I'd guess there was a few enquiries as most people would expect 1 code per ticket for ease of transfer etc.
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
