Review Time
I had had a very difficult time with purchasing Flower Show tickets and gave a poor review. I was contacted in person by a human who wanted to understand my issues and has given me telephone numbers to contact should the same problem occur in the future
Absolutely terrible booking portal. I attempted to buy tickets about a dozen times today. Each time it either told me I was a robot, timed out and binned my tickets or allowed me to get to the basket stage but wouldn't let me click through to payment. When I called to book we got cut off and the customer service agent didn't attempt to call me back, even though she'd taken my contact details and got half way through processing the booking. In the end after more attempts I realised that the parking seemed to be a problem (I used to be a web developer so have tested user experience on websites professionally before). I was finally able to purchase my tickets without the parking. For some reason booking the parking separately has now worked too, though I had to follow the instructions of the RHS website to put a public ticket in my basket to get through to check out and then remove it before payment - what a hideous and easy-to-fix bug that your developers should have sorted, rather than telling your clients to instruct their customers of a work around. This is a sloppy, horrible, utterly frustrating booking system and I can't understand why the RHS have switched to them. I hope it's a contract they can terminate before the 2026 shows.
Truly awful. I’ve spent over £400 on tickets yet there is no way to speak to anyone about how we transfer tickets. My wife has had surgery and cannot take the kids to the Billie Eilish concert, and the transfer tickets button is greyed out but we can't figure out why. There is no support phone number or email address anywhere on the website. The AI agent sends you to the FAQ and the FAQ doesn't solve our problem. We've both spent an hour on this already.Truly awful customer experience. EDIT: I have updated my review from 1 star to 3 star to account for a customer service person from AXS called Thomas, who provided very fast help on the day of the concert to transfer my tickets. Thomas was 5 star, the website and lack of obvious help email or phone number, and terrible help FAQ, still gets a 1 star. Hence overall its a 3 star. Thank you Thomas for saving the day.
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
