Name: uk
Telephone: 000000000
Rating: 4.1

A. Ajayi Guest

Excellent customer service

Excellent customer service! I made a mistake entering my email details when ordering a ticket. The Helpdesk representative was clear and efficient. Once my identity was confirmed, was able to resolve the issue promptly. Very pleased with this

Date of experience: Jul 03, 2025

Jeff Roberts Guest

9 months ago

Kiera Baines was helpful and resolved…

Kiera Baines was helpful and resolved my issue

Date of experience: Jul 03, 2025

Mr Ian Milner Guest

9 months ago

Musa saved the day

I cannot get hold of anyone and chat bot keeps going around in circles !! The tickets are not showing in the app despite the fact I have followed all instructions !!****I'm pleased to confirm Ihave received call from AXS who have put my mind ar rest and resolved the tickets issue **07072025 - Musa called me from customer services and re assured me all was well just glitches with the APP , I have since recieved tickets and the instructions on where to go for the VIP and Meet and Greet so hopefully all is now well , I would happily give Musa a 5 Star review for her personal service and follow up but the App is still poor and the Caht Bot is useless , I also tried to follow the review link on the cloud but that also failed to load so they need to sort out the App because it falls a long way short of Ticket master , as they are representing a premier venue in Birmingham the system needs to function better or customer services will be inundated

Date of experience: Jul 03, 2025

Jo Downing Guest

9 months ago

Very frustrating but got there in the end

Once I finally got through to an actual human being, and after many attempts over a period time trying to explain my issue to a chat bot, I had a brilliant result. Your colleague dealt with my problem via email and eventually resolved the issue.

Date of experience: Jul 03, 2025

Neil Kersey Guest

9 months ago

Venue accessibility

All my questions regarding venue access were answered and extra assistance was also offered. This was also followed up on, very good service.

Date of experience: Jul 02, 2025

Kevin Guest

9 months ago

Absolutely first class service from…

Absolutely first class service from your representative....thankyou

Date of experience: Jul 02, 2025

Nicola Gregson Guest

9 months ago

Therese was responsive

Therese was responsive, helpful and clear in explaining what I needed to do to resolve the problem

Date of experience: Jul 02, 2025

Anna Van Lierde Guest

9 months ago

Very happy with this service

Farren made sure I was able to access my account once more even though I contacted them pretty late, only a few days before the concert I was going to would take place. Very grateful for the service.