uk

4.1
4.1 Based on 1.6K reviews

Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb...

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Average Rating

4.1

/
5

1.6K Reviews

5 Star
71%
4 Star
5%
3 Star
3%
2 Star
2%
1 Star
19%

Filtered Reviews

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Review Time

Jennifer Cowlam
The whole set was very poor

The whole set was very poor1. The instructions of trying to download the AXA appt for a person who is not experienced with technology was not fool proof. It needed assistance from a person who is literate with technology.2. Accessing the website to book parking tickets was also frustrating for in experienced person.3. I would be very hesitant to book any further RHS Garden shows if this is the way forward.

1
Date of experience: Jul 03, 2025
Star Sophie
Difficult to get hold of someone

Difficult to get hold of someone, no response via email but thankfully they monitor their twittter and are prompt on there however I think it is important to still be able to reach a contact point by email or phone for those who do not use social media

3
Date of experience: Jul 03, 2025
Micics
Everything went down smooth

Everything went down smooth. My issue was resolved. Trusted service.

5
Date of experience: Jul 03, 2025
Very fast and perfect customer service

Very fast and perfect customer service, Amy was to the point, efficient and polite, 10/10

5
Date of experience: Jul 03, 2025
Emily Woodbridge
I was unable to see my barcode for…

I was unable to see my barcode for tickets to the RHS Hampton Court event. Kiera Bains dealt with my issue of a missing barcode quickly and efficiently! Thank you very much!

5
Date of experience: Jul 03, 2025
Jaime
Last ditched attempt at getting hold of…

Last ditched attempt at getting hold of someone. I have tried to be connected to a agent through the chat facility numerous times, never available within business hours, haven't answered my query on the email and all the numbers are disconnected. Such a shame because great app/experience up to now when I have a problem. The tickets we bought stated 1.30 start time. Now it's an evening event?! I cant sell or transfer my tickets or even speak to anyone. I have been mis sold an event which I cannot attend. Ticket no. 11542192. Please respond ASAP

1
Date of experience: Jul 03, 2025
Philip McGrory
I just want to say a great big thank you ....

I just want to say a great big thank you to the team at “Vitilan Support”. Recently I made an absolute mess of trying to order a bike from their website. The people at Vitilan were very helpful in sorting out my problem. A problem which was totally my own fault. They were very helpful and, more importantly, very understanding. Thanks to them everything was sorted out. Great Service.Many thanks guys.

5
Date of experience: Jul 03, 2025
Karen Fawcett
Quick reply with the correct answer.

5
Date of experience: Jul 03, 2025
PETER BIRD
Sundas helped me change my old email…

Sundas helped me change my old email address to my current one as it was an action I was not allowed to perform myself on my account. Top service.

5
Date of experience: Jul 03, 2025
John Spilman
Nothing wrong but......

Nothing wrong but, why TF are RHS using AXS with more uneccessay hoops to go through than I have in my garden

1
Date of experience: Jul 03, 2025

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Business Details

  • Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb

  • language https://axs.com/uk

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