Review Time
This has hands down been the most frustrating experience of my life!The tickets were in the basket multiple times before I was deemed to be a "bot" then made to start the whole ridiculous process again.I will save myself the stress and major disappointment in future and completely avoid this bunch of amateurs.What an absolute sh*t show this has been.
you guys need to build better queuing. I'd prefer to be told "We're all sold out" than panicking in a queue getting told "you're a robot" every five minutes, until all the tickets sell out after an hour of telling you I'm not a robot - then suddenly TADA, you're through to purchasing, you can buy this one £400 ticket we have left!? honestly not going to bother using you again (i know, you don't care), just really sad I was put through this tbh
Tried to buy Radiohead tickets via AXS today - what an absolute shambles. Followed all the rules, had a code, entered at the right time, only used one device, sat in the queue moving slowly (no queue number so no idea how many people were ahead), only to be wrongly accused of using ‘private relay’ when I finally got to the front of the queue and so couldn’t progress to buy tickets. I tried my iPad, iPhone and laptop - same every time. Suddenly managed to get through after about 50 mins - only to see super high prices for the remaining tickets, definitely not ‘face value’. No dynamic pricing AXS - really? Then every attempt to buy tickets ended with ‘already gone’ before the system blocked me as a bot after too many attempts. Two stressful hours wasted and no tickets, just frustration. Genuine fans deserve better than this nonsense. AXS, your system is broken and not fit for purpose.
UPDATE: 5 stars for the customer support, but 0 stars for the (still) broken platform. I tried buying tickets in the Radiohead re-sale today. I had the same frustrating experience as before (i.e. none of my payment methods being accepted, and constantly being kicked out and accused of being a bot).However, Aniko from customer support was patient in dealing with my request, and was able to escalate the issue to the technical team, who were able to fix my payment. And thankfully I was finally able to get tickets. PREVIOUS:Shockingly bad ticket purchasing system. I've gone to many concerts, big and small, and I've never seen a system as broken as this. The funny thing to me is they knew exactly how many Radiohead fans would be present, since you could only try to buy tickets if you won the pre-sale raffle to get access to the purchasing code. Yet it was still completely broken. Why even bother trying when it is AXS hosting your show. I'd rather you just tell me the tickets were sold out than string me along for 90 minutes.
axs has always been a trouble site for me. every single time an artist is selling through axs it's an instant red flag. this "ticket selling" website if you can even call it that is the worst thing to be made. on multiple occasions i've been kicked out of queues for being a bot?? but then the only way you can then buy tickets is through third party bot sites!🤣 absolute waste of time, didn't get the radiohead tickets i so desperately wanted and i wish they thought to use ticketmaster instead. overall, after multiple dreadful experiences, i hope i never have to attempt to shop with them again!
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Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb
