Review Time
I ordered two sets during Black Friday and only received my package four months later, despite the website claiming delivery within 5-7 days.During that time, I sent dozens of emails, and many of them were ignored. It wasn’t until I contacted my bank that I finally received a proper response, at which point they offered to refund the shipping fee.When the package finally arrived, I was also required to pay customs fees (around €25), which I had not been informed about. Had I known about these additional charges, I wouldn’t have placed the order.To make matters worse, the sizing advertised on the website does not match what I received, and the quality does not justify the prices charged.I decided to order from unndr after seeing the brand promoted on Instagram as a “luxurious experience” with premium packaging. However, the items arrived in a simple plastic bag, and one of the Black Friday promotional gifts was missing.Overall, this experience has been exhausting, poorly managed, and far below what was promised. I do not recommend this company.
Amazing experience! I didn't receive my package due to a mixup with customs in my country, messaged customer service and they were absolutely fantastic with helping! They replied quickly and made sure a new package was sent the same day, and moreover the underwear is gorgeous. Can definitely recommend!
I've purchased a few sets from Unndr over the past couple of years and always had an excellent experience, recently I bought three sets for my partner's birthday well in advance and found out on the day that two of the bras were too tight of a fit.Not only did the wonderful guys and girls at Unndr reply to my enquiry to repurchase rapidly, they even sent out replacements straight away even though we were outside of the returns period.I cant recommend Unndr enough, treat yourself immediately.Thank you so much Jessie and everyone at Unndr!!
I've ordered several sets, preferring to choose my favourites rather than subscription service. Each has been lovely and I really like the different designs and styles.Bra fit is generally very good, with some being the best fitting and most flattering bras I've owned! Some have not such a good fit, but I think this is just the different styles and of course every body is different. Fit has always been still good enough to comfortably wear.Customer service has been excellent, with helpful and quick replies and resolutions to the few issues/queries I have had. Each set has been as expected and often better. I genuinely feel great about my body and more confident wearing this underwear - something I've not really felt before. I'm really glad I found this company and look forward to more purchases.
The Unndr team work relentlessly in creating these beautiful and amazing quality sets. I look forward to every delivery and I’m never disappointed! The team are easy to communicate with and the 2 times I have had to contact them they have shown nothing but great service. Recommended to every woman to treat yourself to these beautiful pieces.
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Essential By Design.
At Unndr, we’re passionate about creating underwear that makes people feel confident, comfortable, and excited to wear. Based in the UK, we design beautiful sets and offer a subscription service that brings new, unique styles straight to your door each month.
We care deeply about our customers and are always here to help with sizing, orders, and anything in between.
Every piece we release is made with attention to detail and quality - because you deserve underwear that feels as good as it looks.See more
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