unndr.com

3.9
3.9 Based on 198 reviews

Essential By Design. At Unndr, we’re passionate about creating underwear that makes people feel confident, comfortable, and excited to wear. Based in the UK, we design beautiful sets and offer a subscription service that brings new, unique styles straigh...

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Average Rating

3.9

/
5

198 Reviews

5 Star
65%
4 Star
6%
3 Star
2%
2 Star
6%
1 Star
21%

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Review Time

Isabelle Davidson
Fabulous services through and through.

The Unndr team work relentlessly in creating these beautiful and amazing quality sets. I look forward to every delivery and I’m never disappointed! The team are easy to communicate with and the 2 times I have had to contact them they have shown nothing but great service. Recommended to every woman to treat yourself to these beautiful pieces.

4
Date of experience: Jan 30, 2026
Chloe McGuirk
I recently ordered a set from Unndr…

I recently ordered a set from Unndr when it came there was a slight tear in the bra . I emailed to have it replaced or refunded, within a day I got an email back apologising and said they were more than happy to replace the bra. Could not be happier to with the customer service.

4
Date of experience: Jan 29, 2026
Fantastic customer support

The customer support was exceptional, very fast and helped me with my enquiry with a high level of care and in a very friendly manner. Thank you very much!

5
Date of experience: Jan 29, 2026
Christina
Awesome

I subscribed to both monthly boxes, not knowing if I’d like them as I was already subscribed to a different brand for a year and love it. Turns out I love both boxes and my lingerie drawers is getting squeezed

5
Date of experience: Jan 29, 2026
Maya Finlayson
Amazing experience

Customer service is amazing and I’m obsessed with the bras they are so beautiful! Couldn’t recommend them enough

5
Date of experience: Jan 22, 2026
Claire
Bad experience fixed

Hi, my parcel got lost/ damaged in transit, I reached out to the customer service team and Jessie was very helpful in arranging a new parcel for me, very fast response and very helpful

5
Date of experience: Jan 20, 2026
Signe Mikkelsen
Thought I'd been double charged for one order with no update.

I emailed Unndr about my order, having been charged for the Jan and Feb mystery box subscriptions but I haven't actually received the order yet, and I was worried it'd been missed. I received an email back quickly where they explained that I simply was a bit too quick and that my order was due to be shipped this week, the third week of the month, and that they totally understood where I was coming from and personally offered to send me a tracking link once available. Super excited to receive my order and hoping this was the only, paranoia induced, issue and that there of course are no issues☺️

5
Date of experience: Jan 20, 2026
Jordan
I love this company so so much

I love this company so so much, sets are stunning every month! Quality is great, if there are any issues been great at helping for example had issues with delivery. They are super helpful and kind. I honestly look forward to the set every month. Keep up the amazing work!! I highly recommend them to anyone!

5
Date of experience: Jan 19, 2026
Hannah
The customer service is really great

The customer service is really great. I had a bit of an issue with my order, because only a part of it arrived, but they replied to my message very quickly and got it all sorted out for me.The whole interaction was very pleasant, they were really kind and the issue got resolved quickly.

5
Date of experience: Jan 16, 2026
Monica Simova
I loved the lingerie sets and the clients' support is lovely

I loved the lingerie sets, I'm so so happy with them! The clients' support was lovely, fast in responding and very helpful and kind! Thank you so much! ^^

5
Date of experience: Jan 15, 2026

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Business Details

  • Essential By Design.

    At Unndr, we’re passionate about creating underwear that makes people feel confident, comfortable, and excited to wear. Based in the UK, we design beautiful sets and offer a subscription service that brings new, unique styles straight to your door each month.

    We care deeply about our customers and are always here to help with sizing, orders, and anything in between.

    Every piece we release is made with attention to detail and quality - because you deserve underwear that feels as good as it looks.See more

  • email hey@unndr.com
  • language https://www.unndr.com

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