Review Time
After Mercedes telling me that the Bradford branch had closed, I was told that I would have to go to either Huddersfield or Leeds for any services.I have had Mercedes for years and they have always done a collection and delivered service. But I have been told that I have to drive myself to Leeds or Huddersfield with NO collection or delivery even though I prepaid for 3 years servicing when I bought the car in June.They just do not want to know anymore not like when I was buying a new car.A disgusting poor service from a name like Mercedes
Last year I bought my car from MB of Brighton (in bad condition), and since then I had to complain (ask for help and justice) twice to their customer service. I came up with proofs but they are not interested in solving any issues the customer might have, they are not taking into consideration any proofs; with other words, they are useless. I would like to mention one thing that might be helpful for people who want to buy a car from Lookers: be aware of the type of warranty that you are buying as they will probably instead of the original MB warranty try to sell you some third party RAC warranty, as they did to me.
Last year I bought my car from MB of Brighton (in bad condition), and since then I had to complain (ask for help and justice) twice to their customer service. I came up with proofs but they are not interested in solving any issues the customer might have, they are not taking into consideration any proofs; with other words, they are useless. I would like to mention one thing that might be helpful for people who want to buy a car from Lookers: be aware of the type of warranty that you are buying as they will probably instead of the original MB warranty try to sell you some third party RAC warranty, as they did to me.
Must say keep awayFrom marshallmercedes bolton Service is terrible So is the people who sell you a car There litterd with problems they won't sort out shambles of a garage they shouldent wear the badge mercedes .Spent over£ 23 000 With 4 months of problems broke down once on a 2022 registration A180 14 343 miles on it when I bought it buyer beware un acceptable it's just one compleat fob off After another had a reply From mercedes basically it's my fault should make better cars then you don't get bad reviews guarantee isn't worth paper it's writen on 3 year what a load or shit!!!!!!!!! Danger suposed to be a German car made in Finland with renult Megan engine the only German thing on the car is the 3 pointed circle on the bonnet Now salesman who sold me the car new it was like this but still wanted to extortMore money of me Thanks mercedes your shite, once bitten twice shy My advice keep away or you'll regret Buying wished i hadn't gone to this garage or manufacturer in first place get car inspected if you doI have sold you shite car on 26/ 11/ 2024 Good riddens to bad shit I had to get my money back on this dreadfully car no ombudsman needed that's your get out claws RIP OFF GARAGE AND MANUFACTURERS, French crap KEEP AWAY !!!!!!👎👎👎👎You ask for what you get you'll be bankrupt shortly
my car just got serviced this month and michael attended it and was superb in dealing with it. he has a fantastic communications skills and i have no problems to complaint i am happy again. that's why i remained a loyal customer on this car dealer (mercedes gatwick) for many many years.
RW** RDS Mercedes E220dCollected car after service and fitting of new adblue tank and on driving home found entertainment screen was faulty, returned immediately to dealer who did a soft reset to remedy, then discovered boot would no longer open when setting off for travel to work, spoke to service manager who said I must just be unlucky !I called service manager whilst car was in for repair and advised him that Mercedes me app was showing BATTERY CRITICAL and this was not showing previously.The car is now dangerous and unfit to drive as I can not access the boot should I get a puncture or similar.I use the car for work and travel 160 Miles a day on the motorway so now I have had to hire a similar car at a cost of £929.01 per week that i will be claiming from JCT600 until this issue is resolved.JCT600 have also informed me that they are unable to claim money for service from Mercedes.The quality of service provided is in dispute as per The Consumer Rights Act 2015 and no further monies will be paid until this issue is fully resolved.None of these faults were apparent before JCT600 had the car.Update: Judge dismissed their claim of non-payment against me. I reiterate DO NOT USE THIS COMPANY. They wasted thousands in legal action as opposed to resolving my issues, only to be embarrassed in court, do not accept shoddy service from these, they have already lost their JLR franchise and Mercedes will be next hopefully.
my car just got serviced this month and michael attended it and was superb in dealing with it. he has a fantastic communications skills and i have no problems to complaint i am happy again. that's why i remained a loyal customer on this car dealer (mercedes gatwick) for many many years.
Must say keep awayFrom marshallmercedes bolton Service is terrible So is the people who sell you a car There litterd with problems they won't sort out shambles of a garage they shouldent wear the badge mercedes .Spent over£ 23 000 With 4 months of problems broke down once on a 2022 registration A180 14 343 miles on it when I bought it buyer beware un acceptable it's just one compleat fob off After another had a reply From mercedes basically it's my fault should make better cars then you don't get bad reviews guarantee isn't worth paper it's writen on 3 year what a load or shit!!!!!!!!! Danger suposed to be a German car made in Finland with renult Megan engine the only German thing on the car is the 3 pointed circle on the bonnet Now salesman who sold me the car new it was like this but still wanted to extortMore money of me Thanks mercedes your shite, once bitten twice shy My advice keep away or you'll regret Buying wished i hadn't gone to this garage or manufacturer in first place get car inspected if you doI have sold you shite car on 26/ 11/ 2024 Good riddens to bad shit I had to get my money back on this dreadfully car no ombudsman needed that's your get out claws RIP OFF GARAGE AND MANUFACTURERS, French crap KEEP AWAY !!!!!!👎👎👎👎You ask for what you get you'll be bankrupt shortly
RW** RDS Mercedes E220dCollected car after service and fitting of new adblue tank and on driving home found entertainment screen was faulty, returned immediately to dealer who did a soft reset to remedy, then discovered boot would no longer open when setting off for travel to work, spoke to service manager who said I must just be unlucky !I called service manager whilst car was in for repair and advised him that Mercedes me app was showing BATTERY CRITICAL and this was not showing previously.The car is now dangerous and unfit to drive as I can not access the boot should I get a puncture or similar.I use the car for work and travel 160 Miles a day on the motorway so now I have had to hire a similar car at a cost of £929.01 per week that i will be claiming from JCT600 until this issue is resolved.JCT600 have also informed me that they are unable to claim money for service from Mercedes.The quality of service provided is in dispute as per The Consumer Rights Act 2015 and no further monies will be paid until this issue is fully resolved.None of these faults were apparent before JCT600 had the car.Update: Judge dismissed their claim of non-payment against me. I reiterate DO NOT USE THIS COMPANY. They wasted thousands in legal action as opposed to resolving my issues, only to be embarrassed in court, do not accept shoddy service from these, they have already lost their JLR franchise and Mercedes will be next hopefully.
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