Review Time
Bought an Approved Used Mercedes still within manufacturer’s warranty. From the outset, the car then spent 6 months of the two years I owned it in the dealers having a fault investigated. It turned out to be an inherent design fault that required a factory modification to resolve. The car failed to meet any of Mercedes’ performance claims for the vehicle (a £40k E400d All-Terrain). Whist it was in the garage I was given a basic A-Class. When I finally asked Mercedes to compensate me for two years of continuous issue, they told me they wouldn’t because I had been “kept mobile” and they had fixed the design fault “free of charge”. I will be making sure, Mercedes-Benz, that I let everybody know of your complete contempt for your long-term customers and your entire lack of ownership for your badly-designed and flawed products.
I had brand new car with Mercedes benz Edinburgh fort Kinnaird and kept broken down and going to neutral gear and issues with Gear box miving up gears and nearly caused accident. I had videos and pictures and they still don't admit or accept the issue. I won't recommend them at all. They are saying the mercedes garage are different to merceds finance, it is a joke and mis leading
I had brand new car with Mercedes benz Edinburgh fort Kinnaird and kept broken down and going to neutral gear and issues with Gear box miving up gears and nearly caused accident. I had videos and pictures and they still don't admit or accept the issue. I won't recommend them at all. They are saying the mercedes garage are different to merceds finance, it is a joke and mis leading
I ordered a new Mercedes GLA 200 Premium through the Plymouth dealership, and I was very impressed by how well they did to get me the vehicle of my choice as a Motability customer. The dealer representative called Ty was very good at keeping me updated, and the vehicle was made to order. Absolutely delighted with the vehicle and the dealership. Well done to everyone concerned. 10/10 for me!!
I ordered a new Mercedes GLA 200 Premium through the Plymouth dealership, and I was very impressed by how well they did to get me the vehicle of my choice as a Motability customer. The dealer representative called Ty was very good at keeping me updated, and the vehicle was made to order. Absolutely delighted with the vehicle and the dealership. Well done to everyone concerned. 10/10 for me!!
I am about to buy a new car and as I search through many great offers I was momentarily tempted by Mercedes but I cannot get past my unpleasant experience with Stratstone and Mercedes UK. Indeed I shed no tears when I saw that Stratstone Mercedes in Bradford closed their branch. After a routine service at that branch, my car's red warning light illuminated while driving on the M1, luckily I could crawl the car to a slip road near Wakefield which led to Stratstone in Wakefield, who advised that there was no coolant in the engine. This was my first time on the road since the service. Simply inept servicing. I complained to Bradford branch (ticket # 534012351 & 534028364) but there was no response, ever, except an acknowledgement of my complaint from Pendragon, Stratstone's parent company at the time. I subsequently I raised this issue with Mercedes and guess what happened - nothing. They never dealt with my complaint.
I am about to buy a new car and as I search through many great offers I was momentarily tempted by Mercedes but I cannot get past my unpleasant experience with Stratstone and Mercedes UK. Indeed I shed no tears when I saw that Stratstone Mercedes in Bradford closed their branch. After a routine service at that branch, my car's red warning light illuminated while driving on the M1, luckily I could crawl the car to a slip road near Wakefield which led to Stratstone in Wakefield, who advised that there was no coolant in the engine. This was my first time on the road since the service. Simply inept servicing. I complained to Bradford branch (ticket # 534012351 & 534028364) but there was no response, ever, except an acknowledgement of my complaint from Pendragon, Stratstone's parent company at the time. I subsequently I raised this issue with Mercedes and guess what happened - nothing. They never dealt with my complaint.
After Mercedes telling me that the Bradford branch had closed, I was told that I would have to go to either Huddersfield or Leeds for any services.I have had Mercedes for years and they have always done a collection and delivered service. But I have been told that I have to drive myself to Leeds or Huddersfield with NO collection or delivery even though I prepaid for 3 years servicing when I bought the car in June.They just do not want to know anymore not like when I was buying a new car.A disgusting poor service from a name like Mercedes
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