Review Time
Zero if possible. Two product recalls in less than 12 months. Awful customer service. Please do not buy a GLC or a Mercedes car. It is going downhill and you can tell tht from the product recalls as well as lack of customee service
Zero if possible. Two product recalls in less than 12 months. Awful customer service. Please do not buy a GLC or a Mercedes car. It is going downhill and you can tell tht from the product recalls as well as lack of customee service
I have a 5 year old Mercedes GLA with FSH and only covered 28k miles. I now have to pay for water leaking into the car from the rear nearside door inside the panel and window seal gone and water ingress on the rear offside. Anyone who has had the unfortunate experience of water in their car knows what a nightmare it is and it turns the car you love into the car you hate. Iconic brand or now just an overrated overpriced brand with average build quality living on past success. There are far better manufacturers out there which I will be turning to in the future.
I’d give zero if it was an optionStockport Mercedes!I got my GLC 300 from there mid October, there were problems with the paint work and wheels when we looked at it, and we were told it’d be fixed by pick up. Come to pick up day and the paint work was only partially done and wheels missed. So we decided to take the car to Scotland and sort it when we got back. While away there was a minor fault of the rear camera constantly not working, we reported this straight away to our salesman. When we got back the car went back to Mercedes to have the paint, wheels and rear camera done. They put me in a brand new A-Class. And this is where the problems truly start! That lovely new A-Class locked our 2 year old daughter in for 30mins with my keys and phone in the car also!!! I panicked thankfully I have fabulous neighbours who got hold of Mercedes for me and after 30mins they remotely unlocked the car…. No apology!!!!After being left in the dangerous car (which tried to lock her in 2 more times) for 2 more days I was about to go and get my car when they rang to say it’s not right and I’d have to keep the A-Class another day. Next day, I go to get my car back and my now black car has a BROWN rear quarter!!! WHAT?!! They used the wrong paint!!! So I take my now partially brown car as I needed it and they had no big SUV’s for me and tell them I’ll be back on the 10th December with it. We get in the car to drive to Manchester airport for our holiday only to find the windscreen leaks!!! Now this has never been noticed as I park in our garage. So email them again. Ok it’ll get sorted on the 10th, but our salesman won’t be in so he’ll let the management know… right fine! Come the 10th and no one knows we’re even coming! By this point I’m ranting!!! Finally now I get an apology for their car locking our daughter in! Oh and the service manager that day openly admitted they know there’s a fault with the cars locking with the keys inside!!! We leave the car with them, they do the paint work and wheels, meant to do the windscreen and we find out in the next couple of days it’s been missed! Now we’ve tried for almost a week now to get answers out of them only to be constantly ignored. We’ve escalated it to customer services, but that takes a while. And my car still has water leaking through the rear view mirror, never mind the mould growth each time it dries! My next port of call is to park the damn car in their showroom and force them to deal with us, but until then I think people should be aware that their new cars are dangerous and they won’t admit to it! They will also ignore you over and over because they don’t want to deal with you!!!!
If I could put 0 stars I would. I am writing this review to express my utter frustration and disappointment with the experience I have had at the Mercedes-Benz dealership in Colindale, London. This has been, without a doubt, one of the most unprofessional and disheartening experiences I have ever had with a dealership, and quite frankly, it’s unacceptable for a brand that prides itself on luxury, quality, and attention to detail.On December 20th, I purchased a Mercedes GLE for £55,500 CASH. As someone who previously worked for Mercedes, I am well aware of the processes involved in the sale and handover of a vehicle. A pre-delivery inspection (PDI) sheet must be filled out and signed by the sales team as part of the handover process. However, to my absolute dismay, I discovered that the car was sold to me without any washer fluid. This is a glaring oversight that speaks volumes about the carelessness and lack of attention to detail at this dealership. It is common courtesy, if not a basic requirement, to ensure that simple things like washer fluid are topped up before the car is handed over to a customer. In fact, it is an MOT failure to have no washer fluid, regardless of how easily fixable it may be.The lack of washer fluid, although seemingly minor, raises far greater concerns. If the team could not even bother to check and fill something as basic as washer fluid, how can I trust that the car's brakes, tires, and other essential safety features were inspected properly? To make matters worse, the brakes on the vehicle are making an incredibly loud noise, which should have been identified and addressed during the PDI. The fact that the car was released in this condition is unacceptable, negligent, and frankly, dangerous.To add insult to injury, I was not even offered a test drive before purchasing the car. The first time I physically saw the vehicle was the day I collected it. Despite having driven two hours from my home to purchase the car, not a single effort was made to ensure I was fully satisfied or confident in the purchase. However, the sales team was more than happy to take my calls and respond promptly when I was interested in buying the car. But once I had paid in full, the communication stopped completely. This level of disregard for a paying customer is disgraceful.Today, I called the dealership at 13:10 to voice my concerns. I spoke to someone named Michelle who assured me I would receive a call back. Unsurprisingly, no one bothered to return my call. The dealership closes at 4 or 5 pm, so I find it very difficult to believe that not a single person had ten minutes to address such a serious complaint. Michelle was made fully aware of how angry and disappointed I was, yet my concerns were brushed aside. This is simply unacceptable customer service.As someone who worked for Mercedes not long ago, I know the internal processes well. One would expect that my prior association with the company would warrant a higher level of care and attention, but clearly, this was not the case. The lack of professionalism and negligence displayed by the Colindale dealership is appalling.I am now left contemplating involving my legal team to pursue action under the Consumer Rights Act. This level of negligence and failure to meet basic standards is unacceptable for a luxury car brand, and I will not hesitate to escalate this further if the matter is not rectified immediately.As Christmas approaches, I am giving the dealership two business days to rectify this situation. I will not be driving two hours back to Colindale to have the car inspected. I expect the issue to be resolved at a Mercedes branch closer to my location. I demand immediate action, clear communication, and a full inspection of the vehicle to ensure there are no further oversights.This experience has tarnished the Mercedes-Benz name for me, and unless significant corrective measures are taken, I will ensure that others are aware of the subpar service and negligence exhibited by this dealership
If I could put 0 stars I would. I am writing this review to express my utter frustration and disappointment with the experience I have had at the Mercedes-Benz dealership in Colindale, London. This has been, without a doubt, one of the most unprofessional and disheartening experiences I have ever had with a dealership, and quite frankly, it’s unacceptable for a brand that prides itself on luxury, quality, and attention to detail.On December 20th, I purchased a Mercedes GLE for £55,500 CASH. As someone who previously worked for Mercedes, I am well aware of the processes involved in the sale and handover of a vehicle. A pre-delivery inspection (PDI) sheet must be filled out and signed by the sales team as part of the handover process. However, to my absolute dismay, I discovered that the car was sold to me without any washer fluid. This is a glaring oversight that speaks volumes about the carelessness and lack of attention to detail at this dealership. It is common courtesy, if not a basic requirement, to ensure that simple things like washer fluid are topped up before the car is handed over to a customer. In fact, it is an MOT failure to have no washer fluid, regardless of how easily fixable it may be.The lack of washer fluid, although seemingly minor, raises far greater concerns. If the team could not even bother to check and fill something as basic as washer fluid, how can I trust that the car's brakes, tires, and other essential safety features were inspected properly? To make matters worse, the brakes on the vehicle are making an incredibly loud noise, which should have been identified and addressed during the PDI. The fact that the car was released in this condition is unacceptable, negligent, and frankly, dangerous.To add insult to injury, I was not even offered a test drive before purchasing the car. The first time I physically saw the vehicle was the day I collected it. Despite having driven two hours from my home to purchase the car, not a single effort was made to ensure I was fully satisfied or confident in the purchase. However, the sales team was more than happy to take my calls and respond promptly when I was interested in buying the car. But once I had paid in full, the communication stopped completely. This level of disregard for a paying customer is disgraceful.Today, I called the dealership at 13:10 to voice my concerns. I spoke to someone named Michelle who assured me I would receive a call back. Unsurprisingly, no one bothered to return my call. The dealership closes at 4 or 5 pm, so I find it very difficult to believe that not a single person had ten minutes to address such a serious complaint. Michelle was made fully aware of how angry and disappointed I was, yet my concerns were brushed aside. This is simply unacceptable customer service.As someone who worked for Mercedes not long ago, I know the internal processes well. One would expect that my prior association with the company would warrant a higher level of care and attention, but clearly, this was not the case. The lack of professionalism and negligence displayed by the Colindale dealership is appalling.I am now left contemplating involving my legal team to pursue action under the Consumer Rights Act. This level of negligence and failure to meet basic standards is unacceptable for a luxury car brand, and I will not hesitate to escalate this further if the matter is not rectified immediately.As Christmas approaches, I am giving the dealership two business days to rectify this situation. I will not be driving two hours back to Colindale to have the car inspected. I expect the issue to be resolved at a Mercedes branch closer to my location. I demand immediate action, clear communication, and a full inspection of the vehicle to ensure there are no further oversights.This experience has tarnished the Mercedes-Benz name for me, and unless significant corrective measures are taken, I will ensure that others are aware of the subpar service and negligence exhibited by this dealership
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