Review Time
Buyer beware ….1 year old Mercedes GLE - front parking sensors stopped working. Took them to dealer who refused a warranty claim due to a stone chip in one sensor. Quoted nearly £500 to replace one sensor. No damage around sensor, just small dent in one - probably clauses by a stone. How can these be fit for purpose? They are low down at front of vehicle. Clearly not robust if it can’t withstand a small stone impact - and end up costing the owner £500. Customer service in dealership was dreadful. Reviews on here clearly show Mercedes just don’t care. Meant to be a premium brand. Charge a premium price and offer sub standard customer service. Really wish I’d stayed with Audi who are fantastic.
Buyer beware ….1 year old Mercedes GLE - front parking sensors stopped working. Took them to dealer who refused a warranty claim due to a stone chip in one sensor. Quoted nearly £500 to replace one sensor. No damage around sensor, just small dent in one - probably clauses by a stone. How can these be fit for purpose? They are low down at front of vehicle. Clearly not robust if it can’t withstand a small stone impact - and end up costing the owner £500. Customer service in dealership was dreadful. Reviews on here clearly show Mercedes just don’t care. Meant to be a premium brand. Charge a premium price and offer sub standard customer service. Really wish I’d stayed with Audi who are fantastic.
I attended the Mercedes Loughton dealership on Thursday 31st October after having been informed my parts were ready. Got to there after a long wait just to be told that they had misplaced part of my order and it be ready for the following day.Received another message from Mercedes dealership that my parts were ready for collection. Went into the showroom and there was no one available, customers were wondering around and not informed what was happening. About 25 minutes later all staff started appearing in the showroom, they had a weekly meeting, but no one attended the customer's to informed us what was going on.The parts guy "Errol" was very unfriendly and abrupt with the customer before me. When it was my turn I mentioned that I was Patrol from a well known road side rescue. He asked for my ID to which I replied I was off duty and didn't carry the ID with me everywhere. He said well everyone can say the same as me. I replied not to worry just let me have my parts without a discount, then I saw the guy from the previous day whom served me and told Errol to apply the discount.Not very good customer relation.
I attended the Mercedes Loughton dealership on Thursday 31st October after having been informed my parts were ready. Got to there after a long wait just to be told that they had misplaced part of my order and it be ready for the following day.Received another message from Mercedes dealership that my parts were ready for collection. Went into the showroom and there was no one available, customers were wondering around and not informed what was happening. About 25 minutes later all staff started appearing in the showroom, they had a weekly meeting, but no one attended the customer's to informed us what was going on.The parts guy "Errol" was very unfriendly and abrupt with the customer before me. When it was my turn I mentioned that I was Patrol from a well known road side rescue. He asked for my ID to which I replied I was off duty and didn't carry the ID with me everywhere. He said well everyone can say the same as me. I replied not to worry just let me have my parts without a discount, then I saw the guy from the previous day whom served me and told Errol to apply the discount.Not very good customer relation.
Complete rip off merchants! Recently took my car to be serviced at Cribbs Causeway Bristol and they charged me £800 for something just outside of warranty, that same error message came back on the next day so I went back and they charged me another extortionate amount and made up an excuse that the previous time they did something else. It was honestly so obvious they were just lying and so upsetting to part with so much money when they couldn’t even tell me what they had fixed. I have had lots of problems with the car since visiting them.DO NOT USE Mercedes at Cribbs in Bristol! I wouldn’t buy another Mercedes - service is so poor - as you can see from ALL reviews!!!
**Review of Mercedes-Benz Wakefield – Deeply Disappointed** I can’t express enough how disappointed and frustrated I am with my experience at Mercedes-Benz Wakefield. I was sold a vehicle based on **false information**, specifically being told that it had a CarPlay system. After the purchase, I discovered that this feature was **non-existent**, and despite raising a serious complaint, the dealership’s response has been nothing short of dismissive. I approached both the local dealership and the head office expecting a reputable brand like Mercedes-Benz to take accountability. Instead, what did I get? A **£150 goodwill gesture** – as if that’s supposed to make up for being misled into buying a car under false pretenses! I even gave them a final opportunity to resolve the issue before taking legal action, yet no one bothered to respond. This shows the level of care and respect they have for their customers. Selling a vehicle with misleading information and then offering a token gesture instead of a proper solution is unacceptable. I’m now left with no choice but to prepare for legal action. This experience has been a complete nightmare, and I would caution anyone thinking of buying a car from Mercedes-Benz Wakefield – **beware of false promises and poor customer service**. They seem interested only in closing the sale, not in standing by their word or supporting customers afterward. If you value honesty and proper customer care, look elsewhere. I trusted the Mercedes-Benz brand, but this experience has shattered that trust completely.
**Review of Mercedes-Benz Wakefield – Deeply Disappointed** I can’t express enough how disappointed and frustrated I am with my experience at Mercedes-Benz Wakefield. I was sold a vehicle based on **false information**, specifically being told that it had a CarPlay system. After the purchase, I discovered that this feature was **non-existent**, and despite raising a serious complaint, the dealership’s response has been nothing short of dismissive. I approached both the local dealership and the head office expecting a reputable brand like Mercedes-Benz to take accountability. Instead, what did I get? A **£150 goodwill gesture** – as if that’s supposed to make up for being misled into buying a car under false pretenses! I even gave them a final opportunity to resolve the issue before taking legal action, yet no one bothered to respond. This shows the level of care and respect they have for their customers. Selling a vehicle with misleading information and then offering a token gesture instead of a proper solution is unacceptable. I’m now left with no choice but to prepare for legal action. This experience has been a complete nightmare, and I would caution anyone thinking of buying a car from Mercedes-Benz Wakefield – **beware of false promises and poor customer service**. They seem interested only in closing the sale, not in standing by their word or supporting customers afterward. If you value honesty and proper customer care, look elsewhere. I trusted the Mercedes-Benz brand, but this experience has shattered that trust completely.
Service from Watford has been dire, complain to head office and STILL no one gives a monkeys! Genuinely shocked for a ridiculous small issue that no one has sorted after a service when the issue wasnt rectified. Really worth sticking £50+k into a vehicle with a manufacturer that doesnt care...... wont be doing that again!
Service from Watford has been dire, complain to head office and STILL no one gives a monkeys! Genuinely shocked for a ridiculous small issue that no one has sorted after a service when the issue wasnt rectified. Really worth sticking £50+k into a vehicle with a manufacturer that doesnt care...... wont be doing that again!
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