Review Time
I purchased a Mercedes-Benz GLC 300 expecting premium service — what I got instead was an endless loop of generic emails, copy-paste checklists, and zero accountability.Since early July 2025, I’ve been trying to resolve an issue with the car not connecting to the Mercedes-Benz servers — meaning none of the digital services can be activated. I confirmed in writing that all conditions were met: the car has been driven multiple times in good mobile coverage, yet support continues to ask the same checklist questions over and over again, as if my previous replies were never read.To make matters worse, I was told my refund for the non-functioning services had been “processed.” That apparently just means a request was submitted internally. No refund has been received.Contacting a dealership? They refer me to Mercedes me support. Mercedes me? Right back to the dealer. No ownership. No results. Just scripted replies and delays.If anyone at Mercedes-Benz would care to investigate, this relates to case reference 15142771 — though judging by the lack of progress, I wouldn’t hold my breath.For a brand that prides itself on excellence, this experience has been anything but.
I purchased an approved used 2024 Mercedes-Benz A-Class, which came with a 12-month warranty that has turned out to be basically useless.Here is the story: The vehicle did not reach 1 year of purchase, nor 10,000 miles, to have the service A. As I have not brought (yet) the vehicle to the Mercedes, I started to receive a message on the digital screen with the options "Call Now", "Call Later", "Book an Appointment later". It came everytime I turned on the car, until it suddendly blocked all my access to the vehicle information and profile. Now, it does not allow me to press any option, I do not have access to the screen, no GPS, no radio, no vital information, no access to my hands free mobile bluetooth service! All blocked. It happened just when I needed most, in a place with no mobile network to help me with navigation far away from home, in a unknown place! I called Mercedes service just to hear that I need to bring the vehicle to the Mercedes Service, and they will not unblock this message, do not give me the option to bring somewhere else, and I continue to be unable to ignore the message and drive the car that is my own property! I complained but they do not do anything to help me. So, if this is the level of service Mercedes provides in UK, I will contact the Headquarters in Stuttgart, Germany, as I did before, and contact my lawyer for an eventual legal action.
I purchased an approved used 2024 Mercedes-Benz A-Class, which came with a 12-month warranty that has turned out to be basically useless.Here is the story: The vehicle did not reach 1 year of purchase, nor 10,000 miles, to have the service A. As I have not brought (yet) the vehicle to the Mercedes, I started to receive a message on the digital screen with the options "Call Now", "Call Later", "Book an Appointment later". It came everytime I turned on the car, until it suddendly blocked all my access to the vehicle information and profile. Now, it does not allow me to press any option, I do not have access to the screen, no GPS, no radio, no vital information, no access to my hands free mobile bluetooth service! All blocked. It happened just when I needed most, in a place with no mobile network to help me with navigation far away from home, in a unknown place! I called Mercedes service just to hear that I need to bring the vehicle to the Mercedes Service, and they will not unblock this message, do not give me the option to bring somewhere else, and I continue to be unable to ignore the message and drive the car that is my own property! I complained but they do not do anything to help me. So, if this is the level of service Mercedes provides in UK, I will contact the Headquarters in Stuttgart, Germany, as I did before, and contact my lawyer for an eventual legal action.
Bought our Mercedes A Class from Mercedes Teesside. The service from Craig Luck was excellent. Everything was explained in detail and we were sent a 3D video showing inside and outside of car. We were treated with respect and courtesy. Highly recommended.
Bought our Mercedes A Class from Mercedes Teesside. The service from Craig Luck was excellent. Everything was explained in detail and we were sent a 3D video showing inside and outside of car. We were treated with respect and courtesy. Highly recommended.
Bought e mercedes gle53 fron day 3 I started having problems and strees with vehicle i was going to return the car as I wasn't satisfied with it but instead I was fulfilled with liers and fake words for pushing me just to keep the car and then not to take any responsibility for it even why they say the car have warranty I have 1 year that I bought the car and still they haven't fixed the problem on the car and just strees ,,, if you want to have strees and die early from this life buy mercedes and you are sorted
Bought e mercedes gle53 fron day 3 I started having problems and strees with vehicle i was going to return the car as I wasn't satisfied with it but instead I was fulfilled with liers and fake words for pushing me just to keep the car and then not to take any responsibility for it even why they say the car have warranty I have 1 year that I bought the car and still they haven't fixed the problem on the car and just strees ,,, if you want to have strees and die early from this life buy mercedes and you are sorted
Just bought a new to us Mercedes SLS. Service isn’t due until December so just wanted peace of mind everything was as it should be. Mercedes Benz of Southampton booked us in for a free health check. They provided a video showing us the underneath of the car and pointed out what would need attention at the next service. We received a complimentary clean too. Very professional team. Exceptional service.
Just bought a new to us Mercedes SLS. Service isn’t due until December so just wanted peace of mind everything was as it should be. Mercedes Benz of Southampton booked us in for a free health check. They provided a video showing us the underneath of the car and pointed out what would need attention at the next service. We received a complimentary clean too. Very professional team. Exceptional service.
I purchased an Approved Used 2021 Mercedes-Benz A-Class, which came with a 12-month warranty that has turned out to be basically useless.Despite the car having less than 40,000 miles total and only 6,500 miles driven in the last 12 months, it developed a cam cover leak. Mercedes-Benz refused to cover the repair under warranty and offered only a small goodwill contribution, leaving me with a bill of over £1,000.The communication was extremely slow, there was no proper apology for the delays, and the entire experience has been shocking — completely unacceptable for a so-called “premium” brand.I strongly advise anyone considering an Approved Used Mercedes-Benz to think twice. The warranty is essentially worthless, and the aftersales support has been deeply disappointing.
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