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I purchased an Approved Used 2021 Mercedes-Benz A-Class, which came with a 12-month warranty that has turned out to be basically useless.Despite the car having less than 40,000 miles total and only 6,500 miles driven in the last 12 months, it developed a cam cover leak. Mercedes-Benz refused to cover the repair under warranty and offered only a small goodwill contribution, leaving me with a bill of over £1,000.The communication was extremely slow, there was no proper apology for the delays, and the entire experience has been shocking — completely unacceptable for a so-called “premium” brand.I strongly advise anyone considering an Approved Used Mercedes-Benz to think twice. The warranty is essentially worthless, and the aftersales support has been deeply disappointing.
Bought the Dashcam for my A class….NOT FIT FOR PURPOSE!!!!!You have to drive 2mins before you have to scroll the console to switch it on manually.£200 this cost. I could have all sorts of problems before I can switch this thing on.I’VE COMPLAINED TWICE AND ABSOLUTELY NO RESPONSE.BUY A SCODA!!
Bought the Dashcam for my A class….NOT FIT FOR PURPOSE!!!!!You have to drive 2mins before you have to scroll the console to switch it on manually.£200 this cost. I could have all sorts of problems before I can switch this thing on.I’VE COMPLAINED TWICE AND ABSOLUTELY NO RESPONSE.BUY A SCODA!!
Where to start with this. I purchased a Mercedes Benz A class A180 AMG line for my son as his first car when he passed his test 2 years ago. It was 3 years old and had only done 8000 miles. The gear selector snapped at 20,000 miles and now the rear sub frame is fractured and has come apart at 35,000 miles which is unheard of and very, very dangerous. I don't know what they make these cars out of now but i have never come anything like it in over 25 years of motoring. I took the vehicle to Mercedes on both occasions and they simply dismiss you and do not want to know. They are known for making defective sub frames but they never advertise these recalls which is very sly.When i called them about this subframe issue they said that they would inspect it and fix it as a 'goodwill' gesture if it hadn't previously been welded (which it hasn't). However they have just come back to me saying they won't consider fixing it and that it must have been in an accident (which it hasn't).I am absolutely fuming, and I will be taking my case to the Ombudsman. I am disgusted by my treatment by Mercedes Benz and myself of my family or friends will never purchase one ever again.
SHOCKING EXPERIENCE – EXTREMELY DISAPPOINTING CUSTOMER SERVICEMy family and I have now been without a vehicle for 35 days after being informed that our electric Mercedes may pose a serious safety risk — with the potential to catch fire.Despite numerous attempts to contact both Mercedes-Benz and Stratstone, the communication has been appalling. We have not received any personal updates, phone calls, or meaningful explanations. We are simply being told it could take 6–8 weeks for the matter to reach the ombudsman, leaving us in complete limbo.As the vehicle is leased, Mercedes has offered to cover only 75% of the repair cost, leaving us with an unexpected £1,000 bill — for a fault that, in our view, is clearly not our responsibility. The vehicle has been properly maintained and serviced throughout.More concerning is the fact that no courtesy or replacement vehicle has been offered, despite the safety risk being serious enough to warrant the car being taken off the road. As a result, we have been left unable to carry out essential daily tasks, including getting our children to school.It is incredibly disappointing that brands like Mercedes and Stratstone — who position themselves as leaders in the automotive industry — show such a lack of responsibility and customer care after the point of sale.I would strongly urge potential customers to think carefully before purchasing or leasing a Mercedes, particularly an electric model, given the safety concerns and lack of after-sales support we’ve experienced.We hope Mercedes-Benz will contact us directly to provide a proper explanation and resolution
I’m extremely disappointed with my experience owning a Mercedes-Benz. I purchased in 2023 a used 2020 S350d Grand Edition for £61,000, expecting the level of quality and reliability the brand is known for. Unfortunately, that has not been the case. Shortly after the warranty expired, I encountered a series of serious issues: the AC compressor failed, the camshaft needed replacement, the DPF developed faults, not smooth gear box shifting anymore and the engine began consuming more oil than fuel.Given the premium price point and the brand’s reputation, this level of unreliability is unacceptable. Sadly, this has been the worst car I’ve ever owned, and I can no longer trust Mercedes-Benz as a manufacturer. I won’t be considering another purchase from the brand in the future.
Mercedes-Benz U.K.......a name synonymous with prestige and customer service. NOT ANYMORE....!!!It is quite obvious that neither are they bothered about the quality and standard of the dealerships that represent the name.Group1 Motors being the BIGGEST charlatans, liars, deceitful scumbags I've EVER had the misfortune to deal with......and now M.B. UK. Ltd. who actually take my money every month refuse to rectify the problem instigated by their franchise dealer...even though it is M.B. who receive the money...!!!Likewise.....they promise time after time through their myriad of departments to rectify the situation with promises of such....and that's the last you ever hear.A total DISGRACE and a total misrepresentation of what they supposedly stand for....!!!Never thought I'd see the day....but here it is...M.B. UK. Ltd. are now no different to your average second hand car dealer working off a bomb-site...!!!Actually NO...that's unfair.. I retract that....I think you'd probably get considerably better service off that bomb-site Arthur Daley.......PATHETIC
Mercedes-Benz U.K.......a name synonymous with prestige and customer service. NOT ANYMORE....!!!It is quite obvious that neither are they bothered about the quality and standard of the dealerships that represent the name.Group1 Motors being the BIGGEST charlatans, liars, deceitful scumbags I've EVER had the misfortune to deal with......and now M.B. UK. Ltd. who actually take my money every month refuse to rectify the problem instigated by their franchise dealer...even though it is M.B. who receive the money...!!!Likewise.....they promise time after time through their myriad of departments to rectify the situation with promises of such....and that's the last you ever hear.A total DISGRACE and a total misrepresentation of what they supposedly stand for....!!!Never thought I'd see the day....but here it is...M.B. UK. Ltd. are now no different to your average second hand car dealer working off a bomb-site...!!!Actually NO...that's unfair.. I retract that....I think you'd probably get considerably better service off that bomb-site Arthur Daley.......PATHETIC
Bought new A35 AMG in March 2025, front bumper damaged by third party after 9 days, was informed thar no genuine Mercedes front bumper and associated parts in UK or Europe and needs a back order with no Expected Time of Arrival... I never thought Mercedes prestige brand after sales as So Poor ! I will never buy another Mercedes again.
This morning my E class was in at Mercedes Benz Southport because I had a warning message on the dash saying Add Blue Fault.They quickly investigated and rectified the faultThe also did a health check on my car and sent me a video highlighting both rear suspension springs had broken.I agreed the work and the car was ready in the afternoon, It was also washed and hovered.A big thank you manager Paul and all the technicians & staff at Mercedes Benz Southport for looking after me and my car.Thank you very much.
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