Review Time
Well after 8 years of paying for his car, car has been stolen and what Mercedes do absolutely nothing even though they said there is SIM card in car and they might be able to track down, but they leave my brother completely helpful.. All they care is when they trying to convince you to buy their car but after few years no one car.. Oh by the way he paid around 80k for his car in 2017 I will never buy Mercedes as customer service when it comes to problem like this is useless.My brother is too humble to complain that’s why I’m doing this
This morning I popped into the Mercedes Benz Southport dealership to ask if someone could help me to open my car bonnet, I was greeted by a young man in sales, (I didn't get his name), who immediately came outside to try to help. He too had difficulty, so fetched a technician who had a look and identified a problem with a hinge having seized up. He took it into the workshop and not only fixed the hinge, he topped all my levels up for me and then waited patiently whilst I made sure I was able to open & close it, his name was James.Not only were they both professional & efficient, but also showed kindness which meant a lot when I was having a difficult day. Thank you both very much.
I went to purchase my vehicle in December 2022. The process was smooth. The lady who sold me the car was great. It felt easy. It was sold to me the same day but failed its MOT so they give me a courtesy car to go home in and come back the following day I did feel like it was very rushed, but did not follow my instinct I was concerned about it filling its MOT, but they said to me, don’t worry everything will be fixed plus I had already bought it by then, the first service I had they told me the tires was at there limit three tires, I drove about 400 mile so I was a little bit disappointed however I do understand that they won’t just change tires but when I purchased the vehicle, I added on all the extras for example service park extra insurances to cover any problems yet when they did the service, they tried to charge me For things that should’ve been included on the insurance I purchased they eventually found the document and told me it was covered my car then went in for another service in February 2025 again they tried to charge me over 1000 pound for work to be done bear man I don’t really drive this car much but again I understand we’re into and all that and the guy on the phone told me that they don’t think the cost is included in the insurance I have when I checked online it absolutely is and I had to phone them back and they found the details and said oh yes, it is the battery on the vehicle must be low because it always tells me since I bought it to pull over and leave the vehicle on and the message does not disappear. I asked them to check this this time again they said they would when I received the car back I still had the error message on screen no information about it and this has been like this since I bought it. The after care from this company is awful. I would never purchase a Mercedes again and I have also told my family to stay clear of this company, although the cars are very nice and to a high spec, I feel like the Warrington branch just want to take your money and be rude to you There are a number of problems I have that I won’t list on here with the vehicle and these problems were there when I purchased the vehicle of which I only noticed when I had got home so very disappointed and feel like I’m paying 399 Per month for A car that is not worth it. When purchasing the car and it filled, it’s MOT I should’ve said not for me!
Pathetic customer service...I have had such an bad experience with Mercedes garages. We took our car on multiple occassions in last five years to different garages i.e. Southport, Portsmouth, Winchester and it has overall been very disappointing and disatisfactory particularly at Southport, Merseyside . Manager of Southport branch seems to be precious and never comes on call or face to face and completely unreachable. They took almost three months to sort out the car and returned our car without mending, charged us incorrectly and never returned the money, despite chasing them 100's of times. We will never buy this brand again... What a shame !!.
well where do I start brought a brand new AMG GLA 35 only to find out 3 months later that it had a transmission problem Garage tried tt fix it couple of times with guidance from Technical Germany now it needs a new Gearbox that they are going to have to create build and test it, my car has been in the garage for 4 weeks now Customer service won't reply to my emails nor will Mercedes Benz financial services if you are going to buy this brand be very very careful customer service uk rubbish along with financial services
well where do I start brought a brand new AMG GLA 35 only to find out 3 months later that it had a transmission problem Garage tried tt fix it couple of times with guidance from Technical Germany now it needs a new Gearbox that they are going to have to create build and test it, my car has been in the garage for 4 weeks now Customer service won't reply to my emails nor will Mercedes Benz financial services if you are going to buy this brand be very very careful customer service uk rubbish along with financial services
I had many issues with me car and the engine light, but with the help of daisy from lakeside the engine is now gone and was explained very well to what caused the problem. Throughout the whole process she was very clear and reliable meeting my needs. I also had a good chat with salesman Lesley who helped me with deciding my future with my car. I left very happy knowing if I have any issues again they will be fixed with no problems
I took my car to Mercedes Benz Huddersfield, as I had looked on line and booked an appointment as I wanted to sell my car, I bought it from this garage in 2021, I had told them twice on the phone that I just wanted to sell my car as I wanted to buy a camper van.When I arrived a man named Craig came and asked me if I had the full service history, I stated yes it’s in the car in the service book, he stated no it won’t be they don’t stamp books anymore, I assured him it was in the “service book” and it had been stamped every year by the garage I use (not Mercedes) he then stated no they don’t come with service books. I went on to tell him I had bought the car from this very garage and it came with a service book and I have the book in the car and if he would like to come with me I will show him! He followed me to the car and I showed him, he stated oh right yes I can see that it has got the service history, he gave no apology, he stated you can go back in now I will take some photos, after a while he came back and stated his manager has said he doesn’t want the car as it would only end up at auction. If I had wanted to buy a car from them I don’t think there would have been a problem. He advised me to take it elsewhere. This man was rude and offered no apology for the way he spoke to me, maybe because I was a woman and certainly because I was not buying a car from Mercedes. When I bought the car in 2021 I had a completely different experience they couldn’t do enough for me!! Rude staff I certainly will NOT return to this garage ever again.
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