Review Time
Absolutely the worst customer service I have ever had the misfortune to deal with. My Mercedes GLA had a paint defect, took me around 10-11 months for Mercedes to rectify, with so many broken promises along the way. When they did rectify the problem they had my car for almost 8 weeks through the Christmas period. They refused me a courtesy car as “ I was not their customer “, even though I told them I had a disabled child. When I got the car back it was absolutely filthy inside , my dashcam cable was left floating around my windscreen. When I handed my car into Mercedes (Edinburgh body shop) it was spotless and the dashcam cables were hidden in the trim. I was told I would get an update on the work every 3 working days, this did not happen. The body shop in Edinburgh told me after I complained that”your car is low priority, if another job comes in your car is put aside, so we don’t always have an update for you”. Please think twice about buying a Mercedes Benz, once you have the car, they are not interested in you.
I was contacted by phone from MB West Yorkshire about extending my GLB service plan which was about to expire. I was on holiday at the time so I didn’t want to spend time discussing it. The advisor Ismail Gani was very polite and not at all ‘pushy’. He emailed me the plan options for me to review at my leisure and I contacted him and renewed on my return the following week. The plans are reasonably good value when you factor in the MOT and continuing breakdown cover and overallI have been very satisfied with the service from my local dealership Stratstone in Huddersfield. The Service Manager Kieron has been very helpful over the years.
Absolutely the worst customer service I have ever had the misfortune to deal with. My Mercedes GLA had a paint defect, took me around 10-11 months for Mercedes to rectify, with so many broken promises along the way. When they did rectify the problem they had my car for almost 8 weeks through the Christmas period. They refused me a courtesy car as “ I was not their customer “, even though I told them I had a disabled child. When I got the car back it was absolutely filthy inside , my dashcam cable was left floating around my windscreen. When I handed my car into Mercedes (Edinburgh body shop) it was spotless and the dashcam cables were hidden in the trim. I was told I would get an update on the work every 3 working days, this did not happen. The body shop in Edinburgh told me after I complained that”your car is low priority, if another job comes in your car is put aside, so we don’t always have an update for you”. Please think twice about buying a Mercedes Benz, once you have the car, they are not interested in you.
Surprised by so many negative reviews, I am a long-standing customer of MB Doncaster and I have absolutely no reason to complain regarding the service received from their Service Department. Yesterday my GLE underwent its annual service and I was impressed by the attention received from Mark Emmerson who demonstrated his depth of knowledge, professionalism and communicative skills. Give them a try- highly recommended!
I was contacted by phone from MB West Yorkshire about extending my GLB service plan which was about to expire. I was on holiday at the time so I didn’t want to spend time discussing it. The advisor Ismail Gani was very polite and not at all ‘pushy’. He emailed me the plan options for me to review at my leisure and I contacted him and renewed on my return the following week. The plans are reasonably good value when you factor in the MOT and continuing breakdown cover and overallI have been very satisfied with the service from my local dealership Stratstone in Huddersfield. The Service Manager Kieron has been very helpful over the years.
Dreadful customer service! Once MB have got your money they don’t want to know. I’ve had 3 different vehicles now - a brand new GLA with numerous electronic faults , an A class which took Mercedes in Shrewsbury 2 months to resolve a faulty petrol cap and I had to chase them constantly, only to discover that the parts had come in a week before I’d rang them for an update , I was driving around with masking tape on a brand new car, and it also had a vibrating rattles coming from the door panel and they basically said” we can’t find the origin, it’s just the way it is”! AND now with my current used GLE having issues with the heating system 1 hour after driving it away from the garage following my purchase, and now having ongoing camera failures , effecting my reversing/ parking camera, adaptive headlights and distance gauge, which Sytner in Carlise have not fixed despite having the vehicle back up there several times. They said it’s not a safety issue but I disagree when I have limited vision , especially at night and one of the reasons I bought the car because of all the added safety features. To add, I live in Anglesey and they want to drive my car back up to Cumbria everytime, putting mileage- several hundred miles each time, plus and wear and tear on my vehicle, rather than getting my local garage in Llandudno to assist, which is half an hour away. The manger there never responds to my emails or phone calls. Mercedes North Wales and Mercedes Sytner in Carlise have been appalling.I’ve now been waiting 2 months to get this resolved and still no further forward. It’s so disappointing as I love the cars but it’s such a stress dealing with the garages and trying to get things fixed. Won’t be buying another Mercedes after this finance ends.
Dreadful customer service! Once MB have got your money they don’t want to know. I’ve had 3 different vehicles now - a brand new GLA with numerous electronic faults , an A class which took Mercedes in Shrewsbury 2 months to resolve a faulty petrol cap and I had to chase them constantly, only to discover that the parts had come in a week before I’d rang them for an update , I was driving around with masking tape on a brand new car, and it also had a vibrating rattles coming from the door panel and they basically said” we can’t find the origin, it’s just the way it is”! AND now with my current used GLE having issues with the heating system 1 hour after driving it away from the garage following my purchase, and now having ongoing camera failures , effecting my reversing/ parking camera, adaptive headlights and distance gauge, which Sytner in Carlise have not fixed despite having the vehicle back up there several times. They said it’s not a safety issue but I disagree when I have limited vision , especially at night and one of the reasons I bought the car because of all the added safety features. To add, I live in Anglesey and they want to drive my car back up to Cumbria everytime, putting mileage- several hundred miles each time, plus and wear and tear on my vehicle, rather than getting my local garage in Llandudno to assist, which is half an hour away. The manger there never responds to my emails or phone calls. Mercedes North Wales and Mercedes Sytner in Carlise have been appalling.I’ve now been waiting 2 months to get this resolved and still no further forward. It’s so disappointing as I love the cars but it’s such a stress dealing with the garages and trying to get things fixed. Won’t be buying another Mercedes after this finance ends.
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