Review Time
Recently bought a Mercedes CLA from whitefield bury from the start l was warmly welcomed into the showroom all the sales team were very nice and friendly Dee the salesman who was dealing with me introduced himself and explained what was going to happen after I gave him a idea what sort of car I was looking for we sat down at Dee desk then they made us feel comfortable and gave us coffee I found the car that I wanted and Dee told me everything I needed to know regarding the car I was extremely proud of the knowledge he had of the car and he also gave me full rundown on cost Dee later introduced me to sales Manager Dave he ran though a few things as well regarding the car If you are going to buy a Mercedes there is no were else to go you are treated with respect and Dave Dee and the team will help you buy your dream car I cannot thank Dee enough for all is help he gave and kept me informed even on his day off Stephen Proud to have been served at Mercedes Bury
I have just experienced the worst customer service from Mercedes Stockport. My car was booked in for an air bag recall. After numerous cancellations by Stockport I finally took it in. They wanted £150 for a manufactured recall that was a free service. I have had to bring my car back as I didn’t agree to pay for a safety recall. Don’t use Mercedes Stockport. I am now having to go through the complaint procedure.
I recently had the pleasure of doing business with Mercedes Benz of Sunderland, and I must say, it was an exceptional experience from start to finish. Finally, I've found a Mercedes Benz location that not only meets but exceeds my expectations.From the moment I walked through the doors, I was greeted with warmth and professionalism. Holy in particular, went above and beyond to ensure that I received the best possible price for my vehicle. Their dedication to providing top-notch service truly embodies what Mercedes Benz should be all about.What sets Mercedes Benz of Sunderland apart is their unwavering commitment to customer satisfaction. They took the time to understand my needs and preferences, and they worked tirelessly to find the perfect solution for me. Their attention to detail and willingness to go the extra mile did not go unnoticed.I truly believe that other Mercedes Benz centers could learn a thing or two from Sunderland. The level of service and dedication displayed here should serve as a benchmark for excellence within the industry.Despite Sunderland being further away from my location compared to other centers, I would happily make the journey time and time again to do business with them. The outstanding service and exceptional care I received make it well worth the trip.In conclusion, I can't recommend Mercedes Benz of Sunderland highly enough. If you're looking for a dealership that puts its customers first and delivers on its promises, look no further. Give them a visit, and I'm confident you'll be as impressed as I am.
Bought a GLA in November 2023 from Lookers. In general very pleased with motor and also Lookers at Worcester.A problem has been encountered with the‘automatic’ key. On a number of occasions the boot has opened when the vehicle has been parked overnight in my locked garage. Unfortunately this has caused grazing of the paintwork. In addition the boot has been found open both on my drive and also in a retail car park.I have returned to the dealership but the only solution would appear to be to use a protective wallet or leave the keys out of my pocket. Neither is a practical solution and makes ‘keyless’ usage unviable.This is an issue which the manufacturer knows about but seems either unable or unwilling to overcome.Perhaps a way of deactivating the boot element or a re design of the key to make this operation ore difficult
Sound system on a GLA 250 its reverberation and back feed is awful at high volumes, might be a way to fix it. I changed it from a Nissan note 15 years old and that had so much better sound at higher volumes I could jig in the Nissan Note, now I just move the odd finger, sound is terrible and there is no fault with speakers. Help Thanks Stuart
I have owned at least 18 Mercedes cars in the last 35 years. My recent experience with Mercedes Directly owned dealerships (West London) just shows how little they value their own brand & how utterly arrogant & money grabbing they have become. I will never buy another.Over the last few years things have been getting worse & worse in terms of car quality, value & service. However, my recent experience was the last straw from me. I saw a used GLE on their website & agreed to purchase the car as long as they gave a fair part X on my current, full Mercedes service history, GLE. Before we even got to the valuation figure they tried to sell me finance, (I don’t need finance) & a wheel insurance package (not interested). I was told I would be called back in 30 minutes.A few hours later I emailed them asking if they were interested in selling the car. The salesman then very sheepishly called me back with a ridiculous valuation, (this was without seeing the car & based on it being in excellent condition), which I think he was embarrassed about. The offer was nearly £2k lower than the lowest offer I had been made by non-Mercedes Dealers & by We Buy Any Car. When I emailed back saying how I thought this was disgusting, I received a reply suggesting I try "We Buy Any Car". What an utter joke.If this was just some small dealership then that’s OK, you expect that with used car dealers, but for Mercedes own network to think so little of their brands depreciation rate shows that they are an overpriced money pit in the first place.I will add that they have cars on their website of a similar age & mileage but the cheaper smaller engine model at 44% more than the offer they made me. Being loyal to a brand is simply a pointless exercise & there are way better brands available now. They are living of their past & that will catch up with them soon enough. Judging by the reviews on this page they really should do something about it, the fact that there is not 1 reply to any review here should tell you all you need to know.
I am breaking our poor experience down to the basics for ease of reading for other potential customers.1) At the point of arranging, viewing the car and a test drive the service was fine so - (8/10)2) At the point of taking money (deposit) again service fine so - (8/10)3) Communication post receiving a deposit good, but slowly degrading - (6/10)4) Collection day, poor, the car was 2 days late for being ready. We were there over 4.5hrs waiting for it to be ready as someone didn't even put the correct number plates on the car. Jobs agreed were completely missed and the ceramic detail offered isn't worth the water used to wash the car. DON'T ever get it done here as they have no idea about detailing whatsoever. Washing a car and spraying on a quick detail ceramic coating on is NOT a ceramic coating and wouldn't even justify 1hrs labour let alone their discounted £400 aside from their original £600 ish price. Upon receipt of the car it was clear iron contamination was still present throughout and so no decontamination was completed at all resulting in me personally re-doing the car myself post collection to ensure the car was properly protected. You have no idea how to detail a car...5) Post collection issues. Within days of receiving the car an issue highlighted on the test drive returned, they had apparently serviced the car, but this is questionable as whomever did it didn't reset the service indicator meaning again the car was telling us a service was due still. There were also a number of agreed fixes to be completed before we collected the car but as it was late and dark upon collection due to their failures we had to contact them a few days later to raise all the missed items.Post collection customer service (-5/10), they do not return calls, do not fix issues properly and do not care. I ended up having to escalate the matter to the Ceo of Jardine Group and my next point of call would have been the Ombudsman with a legal case raised against this garage.After losses our side for fuel, tolls and time spent traveling too and from whilst also having to make no less than 30+ calls we finally rejected the car and are done with this garage.Overall I wouldn't trust anyone in this dealership with a car I own, they are incompetent and show no respect for customers whatsoever after the point of taking your money. They want to do quick fixes and bodges over just replacing clearly faulty parts and their Branch manager Trevor didn't even have the courtesy to come and see us to apologise for their shambles of a businesses, lack of customer support and lack of customer care when we dropped the vehicle for a full refund. What's even more shocking is that they had no consideration whatsoever for us and how much time and money was wasted by us trying to work things out amicably. It saddens me to say it but this is the worst garage I have ever dealt with in my entire life of buying and owning cars (which is a long time) and their incompetence and lack of customer focus shocks me to the point I have no idea how they are even running as a Branch.Do yourself a favour and avoid this one at all costs...Overall Score is (-5/10) AT BEST...
Recently bought a new Mercedes GLA from Nicholas Windsor at Mercedes Benz Southampton, and what a service he provided. Keeping us updated on every step from arrival of the car in the UK to the time we drove it away. He took all the stress out of the process, with seamless transparent update, and an overview of the package options and progress from start to finish. A pleasure doing business with him and Mercedes Benz Southampton, I'd recommend him to anyone considering buying a Mercedes. The after service has also been amazing, calling us regularly to make sure that our experience is as we expected and to check if we had any questions about any subject related to use of the car. Well done and thankyou!
This is a real warning to all MB owners who experience an amber engine management light (EML) issue on their dashboard. The Chelmsford branch was extremely unprofessional in dealing with my case. Whilst they may provide a needed service to other car owners, their complete disregarding and lack of due diligence in carrying out the diagnosis and proposing the replacement and in handling my complaint afterwords is absolutely appalling. Lucky, another MB branch was very helpful and resolve the issue in a single visit in which I believe its service team did their due diligence. I would like to share my terrible experience from a customer perspective and hope it will help if any of you have an amber engine management light (EML) issue and suffer a similar experience. What Happened?In Jan 2023, the engine warning light turned on Amber on my Car's dashboard but the driving was totally fine;In Feb 23, my 1st visit to the MB Chelmsford branch for Diagnosis service re the warning light and paid £120 for the service. At the end of the visit, I was advised that nothing was wrong and the learning value was reset and the light was off. But within two weeks of driving, the amber light came back;In May 23 (due to the extra long booking waiting period), my 2nd visit to the MB Chelmsford branch for a further diagnosis. I was advised that the Mass Air Flow Sensor (MAFS) was faulty and that caused the Amber light. But they didn't have the part stock so asked me to wait for the delivery. They reset the learning value and the light was off on the day. But within two weeks of driving, the amber light came back;In Aug 23 (due to the extra long booking waiting period), my 3rd visit to the MB Chelmsford branch for the replacement of the MAFS. I paid £520.02 for the part and labour. The warning light was off after the replacement on the day. But within two weeks of driving, the amber light came back;In Nov 23, my 4th visit to the MB Chelmsford branch for a further diagnosis. In this particular visit, I requested the branch to have an extended check by a more experienced technician due to the previous 3 failed visits. However, I was advised at the end of the day that nothing was wrong but just a loose screw. The warning light was off on the day. But within two weeks of driving, the amber light came back;In Jan 24, I lost my confidence that the Chelmsford branch would ever fix this issue so my 5th visit to another MB branch for an independent view and check. I was advised that they carried out an extra smoke test and identified an air leak from a split seal ring on a turbo pipe. But I had to pay them for their diagnosis and the part replacement. I paid the amount and got the part replaced on the day. The branch staff advised me that they believed the MAFS was not necessary to be replaced by the Chelmsford branch as the real cause was the split seal ring. I was surprised that they told me about this but felt the staff were responsible for me as their customer. (I am glad the amber light hasn't been back since this visit!!).My request to MB: For the same issue, why should I, as the customer, pay the diagnosis service and repairs twice? Due to the fact of the EML keeping come back in a constant timing and pattern, I was not convinced the Chelmsford branch actually identified the true cause so requested the full refund of my 1st diagnosis and repairs payment.Then the nasty thing happened! The branch service manager completely denied any responsibilities and rejected the request by a few points but his main argument was ‘It is entirely feasible for a car to have more than one component/cause for the same fault’!!!??? He tried to offer £400 as ‘a goodwill gesture only’ at the same time. Of course, I rejected it. If MB apply this logic to their diagnosis practice, no one can really prove any misjudgements by their service teams whatsoever as they can always say there are 2 or 3 or 4 real faults to cause the same issue! I really felt sick about his reply and could not believe this is MB!For the same issue I had to pay MB for the diagnosis service twice and to pay for two different part replacement. This simply just can not be right. We should only need to pay for the diagnosis service once and MB should identify the real cause with that payment. I, as the customer, should only need to pay for the replacement of the real fault.MB Chelmsford had 4 chances to fix this issue but they have never resolved it while another MB Branch resolved this in a single visit. 4 visits means 8 trips to and back and means 4 half day's my times. Whoever is right or wrong in this dispute, the service manager's team didn't resolve the problem and the 4 visits did cause some inconvenience to myself. This was the fact. The service manager ignored all of these and his handling of this matter was truly ugly!
This is a real warning to all MB owners who experience an amber engine management light (EML) issue on their dashboard. The Chelmsford branch was extremely unprofessional in dealing with my case. Whilst they may provide a needed service to other car owners, their complete disregarding and lack of due diligence in carrying out the diagnosis and proposing the replacement and in handling my complaint afterwords is absolutely appalling. Lucky, another MB branch was very helpful and resolve the issue in a single visit in which I believe its service team did their due diligence. I would like to share my terrible experience from a customer perspective and hope it will help if any of you have an amber engine management light (EML) issue and suffer a similar experience. What Happened?In Jan 2023, the engine warning light turned on Amber on my Car's dashboard but the driving was totally fine;In Feb 23, my 1st visit to the MB Chelmsford branch for Diagnosis service re the warning light and paid £120 for the service. At the end of the visit, I was advised that nothing was wrong and the learning value was reset and the light was off. But within two weeks of driving, the amber light came back;In May 23 (due to the extra long booking waiting period), my 2nd visit to the MB Chelmsford branch for a further diagnosis. I was advised that the Mass Air Flow Sensor (MAFS) was faulty and that caused the Amber light. But they didn't have the part stock so asked me to wait for the delivery. They reset the learning value and the light was off on the day. But within two weeks of driving, the amber light came back;In Aug 23 (due to the extra long booking waiting period), my 3rd visit to the MB Chelmsford branch for the replacement of the MAFS. I paid £520.02 for the part and labour. The warning light was off after the replacement on the day. But within two weeks of driving, the amber light came back;In Nov 23, my 4th visit to the MB Chelmsford branch for a further diagnosis. In this particular visit, I requested the branch to have an extended check by a more experienced technician due to the previous 3 failed visits. However, I was advised at the end of the day that nothing was wrong but just a loose screw. The warning light was off on the day. But within two weeks of driving, the amber light came back;In Jan 24, I lost my confidence that the Chelmsford branch would ever fix this issue so my 5th visit to another MB branch for an independent view and check. I was advised that they carried out an extra smoke test and identified an air leak from a split seal ring on a turbo pipe. But I had to pay them for their diagnosis and the part replacement. I paid the amount and got the part replaced on the day. The branch staff advised me that they believed the MAFS was not necessary to be replaced by the Chelmsford branch as the real cause was the split seal ring. I was surprised that they told me about this but felt the staff were responsible for me as their customer. (I am glad the amber light hasn't been back since this visit!!).My request to MB: For the same issue, why should I, as the customer, pay the diagnosis service and repairs twice? Due to the fact of the EML keeping come back in a constant timing and pattern, I was not convinced the Chelmsford branch actually identified the true cause so requested the full refund of my 1st diagnosis and repairs payment.Then the nasty thing happened! The branch service manager completely denied any responsibilities and rejected the request by a few points but his main argument was ‘It is entirely feasible for a car to have more than one component/cause for the same fault’!!!??? He tried to offer £400 as ‘a goodwill gesture only’ at the same time. Of course, I rejected it. If MB apply this logic to their diagnosis practice, no one can really prove any misjudgements by their service teams whatsoever as they can always say there are 2 or 3 or 4 real faults to cause the same issue! I really felt sick about his reply and could not believe this is MB!For the same issue I had to pay MB for the diagnosis service twice and to pay for two different part replacement. This simply just can not be right. We should only need to pay for the diagnosis service once and MB should identify the real cause with that payment. I, as the customer, should only need to pay for the replacement of the real fault.MB Chelmsford had 4 chances to fix this issue but they have never resolved it while another MB Branch resolved this in a single visit. 4 visits means 8 trips to and back and means 4 half day's my times. Whoever is right or wrong in this dispute, the service manager's team didn't resolve the problem and the 4 visits did cause some inconvenience to myself. This was the fact. The service manager ignored all of these and his handling of this matter was truly ugly!
Claim your business profile now and gain access to all features and respond to customer reviews.
bonvu.com
airport-taxi.uk
davechapmanltd.co.uk
swapfiets.dk
quickstartaz.com
pneucollection.com
rightcar.co.uk
makkcars.co.uk
bcs-bus.com
surreyspecialistcars.co.uk
