Review Time
I am searching for a used EQC recently, and am interested in one at West London showroom. Trying to contact them and ask for details, surprisingly come back with a higher price. They claim that is a mistake, but couple days later, same car has been posted again with wrong price. I did complaint to their head office, have not hear anything but asking me for personal details. Really disappointed with such global company.
I am searching for a used EQC recently, and am interested in one at West London showroom. Trying to contact them and ask for details, surprisingly come back with a higher price. They claim that is a mistake, but couple days later, same car has been posted again with wrong price. I did complaint to their head office, have not hear anything but asking me for personal details. Really disappointed with such global company.
Nothing short of a disappointing & frustrating experience with Gatwick Mercedes.Put my car in for repair @ 9am & wasn't contacted by a single person all day. My 'health check' was completed 7 hours later @ 4pm!... I had to phone myself around 5pm to be told the technician 'Christian' had gone home. Went to pick up today around 5pm & waited 25 minutes to be seen. People who turned up after were served first & not a single person acknowledged mePremium brand with Halfords service. Disappointing, frustrating & such a lack of basic communicationShame on you.
Nothing short of a disappointing & frustrating experience with Gatwick Mercedes.Put my car in for repair @ 9am & wasn't contacted by a single person all day. My 'health check' was completed 7 hours later @ 4pm!... I had to phone myself around 5pm to be told the technician 'Christian' had gone home. Went to pick up today around 5pm & waited 25 minutes to be seen. People who turned up after were served first & not a single person acknowledged mePremium brand with Halfords service. Disappointing, frustrating & such a lack of basic communicationShame on you.
I have a Mercedes Vito that is 24months old and still well within the manufacturer’s warranty. On Monday 4th.March on my way back from Halifax the message came up on the dash saying ‘ Reduce Engine Oil Level ‘. I’m well aware of the damage that can result to an engine that is being worked with too much oil in the system. Because of this message I called into Ceciley Commercials of Bolton to see if they were able to resolve the problem. Unfortunately they said as the service had been carried out at the Mercedes main agents in Stockport it was their problem to sort out and any work that they ( Ceciley ) carried out to rectify the problem would be chargeable to me . I thought that makers warranty was a global cover throughout the Mercedes network , apparently not . I’m both disappointed and alarmed that this may not be the case but I’m also critical of the rather patronising and condescending attitude shown by the receptionist who dealt with ( or rather ) didn’t deal with the problem.
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