Review Time
Mercedes diesel cars euro 6. Avoid purchasing one. I have 2, one from new and one used. Continually having NOx sensor issues with engine warning light on and fix is about 800 quid (and they have multiple sensors). I love MB cars and have had several over the last 20 plus years, however these 2018 onwards ones spend more time being fixed than in use. I cannot recommend them and would warn others to stay away from them (unless you like spending money in the dealership).
People should really think carefully before buying a Mercedes!!! . I have been waiting three months for a replacement part for my 2022 Mercedes C class which is still under warranty . Despite a formal registerd complaint to Mercedes I have received no commication or support at all from Mercedes . My local dealership have been as helpful as possible but they are not receiving information from Mercedes I feel completely abandoned by Mercedes . Without doubt the worst customer service I have ever received in over 50 years of owning cars .
Would give a zero if I could..Known issue with vents causing leakage literally a puddle! into the footwell of a class and boot plenty of forums on the issue and how it’s a manufacturing fault Mercedes has fixed these issues in the past for free as it’s a design fault but now denying any responsibility and charging £1300 to fix it! No thanks. Head office no use or help planning on raising complaint to ombudsman
My daughter took her elderly A class to Leatherhead branch.They assured her that they would diagnose the reason why the red warning light persisted, did so, replaced parts, assured her it was now resolved, charged her £600. Next day in the dark and rain with two children in the back it broke down completely. Spoke to the service manager and two others repeatedly.They said it needs another part, another £600. They are obviously very practiced at stonewalling customers with complaints and problems.lengthy non committal silences , but threw in that they weren’t responsible for the rainy night (Pete) . I notice that none of their “team “ respond to all these one star reviews.What an untrustworthy bunch.
Mercedes customer service through the booking line is absolutely appalling. As a Mercedes customer, I pay a stupid amount each month to be covered under the servicing plan/contract. This includes my service and MOT and if I’m without my car I have the option of a loan car for the day which is perfect for my job. I booked my MOT in August however it wasn’t due until December so I wanted to make sure I had a head start and had the option of a loan car. After dropping my car off and collecting the loan car for the day, I was contacted in the late afternoon and was informed that my MOT couldn’t be done because the ramps in the garage had collapsed and needed repairing which could take a week- no issue with this as it couldn’t have been foreseen and it’s one of them things, I booked early enough so had the time to be booked in again- or so I thought. I was told to contact the booking line to book in for my MOT at Mercedes Liverpool. I spoke to a young lady whose attitude was appalling. She questioned me as to why I had a loan car for the day (none of her business) and proceeded to tell me that I shouldn’t have been given one, when I explained this is what is written in the contract she still explained that I shouldn’t have a loan car. She told me she couldn’t do anything for me and couldn’t offer me a new booking and in her own words “I can’t advise you”. Considering her job was an advisor, that was pretty shocking! She didn’t care to assist me with booking my MOT and told me to ring around myself and contact the Mercedes Cheshire oaks branch as she couldn’t advise me. I explained that my MOT expired on the 20th December and would need it doing soon. She said she could book me in on the 28th of December? I was slightly confused and asked her if she was expecting me to drive my vehicle without an MOT therefore making my insurance invalid and therefore committing a road traffic offence, her response again.. I can’t advise you. Her overall attitude was disgusting, no concern over helping me as a paying customer and told me to ring around myself which I have done and got an appointment. If I could withdraw from my Mercedes service contact then I would tomorrow if it meant that I didn’t have to deal with their customer service booking team who I found to be unequipped, unhelpful and won’t advise you of anything. I am disgusted in my experience considering this is supposed to be a well respected brand and a high value car company. I won’t be recommending to anyone in the future either. I tried to speak with manager’s at the customer booking department and 4pm and was told they had all gone home even though they are open until 6:30? Although the ramps breaking is no one’s fault, surely as a company you would want to accommodate those customers a little more? Appalled and disappointed.
Last December I noticed the lacquer on my cars spoiler and panel in between the sunroof and front windscreen was coming off from the paint. I contacted the garage which it was purchased from and organised for them to see the issue. One must say at this stage they were very helpful. I was told at this meeting that the colour of my car (red) is prone to getting ‘boils’, which is a first issue as to why it wasn’t recalled and rectified. From this it was, for some reason, determined due to the cars “age and millage” that they would not sort the lacquer coming off even though it was a fault of Mercedes. For reference, the car is a 17 plate with 35K miles, purchased new in 2017 and is otherwise prime condition. Nonetheless regardless of age or millage this is not something in which should be happening to a car of this high calibre. I thus lodged a complaint with the customer service team in January, who again were helpful and was passed to head office. I am still awaiting to hear the result of this after calling to check the update of the complaint every few weeks and with us now in May. I find it appalling that this issue which has been no fault of my own, is clearly a fault of Mercedes Benz and would be easy to sort was not rectified straight away. I love my car, however this experience makes me not want to purchase a vehicle from Mercedes Benz in the future.
Wouldn't even give them 1 star. Had EQC car for few years on lease broken down more times than any car I have ever owned and I've been driving 30 years. To top it off they use RAC as their breakdown provider. Happy to leave you on the side of the road for 10 plus hours on more than one occasion. Try and complain you are offered £100 vouchers, they have no Alternative Dispute Resolution signed up to, so no where else to complain they think their service is second to none. Absolutely Awful. Still arguing after 5 months this is not the first time stranded for hours on end just lucky I didn't have my young children in the car!
Extremely disappointed in lack of Customer Service.Received a manufacturer recall on my E250, due to a safety fault with airbags. Merc say the work will take half a day but are not willing to cover any related costs other than the repair, have the cheek to try to charge £35 for a courtesy car or you can sit around for 4 hours.Disgusting that they are incentivising themselves to put substandard parts in their vehicles by making it a revenue opportunity! Mercedes is supposed to be a luxury car brand, the customer service is more like a budget airline. I have been waiting over a month for a response from Customer Services.
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