Review Time
The whole experience of selling my car and buying a replacement was so very good at TauntonAll the staff at the showroom were so polite and friendly as i arrived a gentleman in the car park actually help me find a space to park. I have been to many Mercedes showrooms but when walking into Taunton it felt like a breath of fresh airI was dealt with by Victoria and Naseem both lovely people and a credit to the business, both so proffesional, polite and friendly. Aftersales service has been excellant also, shall use this Mercedes dealer again and will fully recommend them to anyone looking for a a car
I have S Class 69 Plate I went to Loughton Mercedes for diagnose my car they charge me £222 for diagnosed Loughton Mercedes diagnosed My Car have injector problem need to replace All 6 injector will quote me £3700.then after to make sure the problem I went to Mercedes approved garage To my dismay, the technician at this workshop identified the actual issue to be a broken rocker, rather than the injectors as previously diagnosed at your dealership. They promptly rectified the problem and even provided me with video evidence showcasing the broken parts.I have been fixed my car from them, My Car driving perfectly now it means the Loughton Mercedes technician diagnose wrong and charge me money for nothing. Please be careful with this Friends I did complain. Nobody bother to call me back or contact me. Even I left a review on Google. I don’t know how the remove from there. I am thoroughly disappointed with the incorrect diagnosis and I have been using Mercedes vehicles for the past 20 years but now thinking to go with different make car I have proof copy of repair my car from approved garage Mercedes and I have a copy of wrong diagnose Mercedes Loughton and charge £220
Mercedes have had my car since Friday, the only work that needs doing is a tyre change. No updates, no callbacks, they don’t listen. I’m no still without a car, and they still cannot tell me when I will expect it back. Up until now, I’ve had a relatively good experience, but Mercedes chesterfield have left me with a really sour taste. Their customer service is non existent, extremely rude!
Because you can't give 0 stars! And, given how it appears nobody from MB ever responds or follows up the 1 star reviews why am I wasting my own time in doing just that. Yet, still.........I have a 2018 AMG GTC that has covered 19,000 miles. This is a £130,000 'supercar', allegedly. On 15th February the car developed a fault and brought on the EML.The vehicle was trailered to my local dealership and after 3 weeks, the fault was still not known.Error codes pointed to a gearbox issue, symptoms pointed to a gearbox issue.Merc’s solution - replace the gearbox! Car is 5 years old, has covered 19k and has full MB history as well as the gearbox service, according to the schedule. I have to question whether, had the car been under MB warranty, would this be the fix - as that would be at Merc’s expense.No goodwill offered from Mercedes group - “due to age and mileage of vehicle”. I should expect a gearbox failure on a £130,000 car at 5 years old, with 19k on the clock, should I?The response I received from MB Group was so curt, it was like I was wasting their time in even bothering them with with my issue - "this is our final decision on the matter, and I should proceed with the repair at my expense" sort of response. Nice, thanks for being so understanding. I’ve had to arrange for the car to go to a gearbox specialist, who has already likely diagnosed the issue over the phone following my description of the symptoms, for something that Merc and AMG could not do in 3 weeks.I’ve also had to pay over £430 for the privilege of Merc not being able to diagnose my issue and due to the fact that I refused to accept the guaranteed fix of a replacement gearbox, at my expense, totalling over £16k.I am advised by specialists that Mercedes are aware of a common fault with the 7 speed auto box. Since my issue, I've discovered there are automatic gearbox specialists across the country who will not work on the 7 speed DCT auto box because they advise that the gearbox is prone to failure and they have previously been burnt by fixing them in the past only for them to fail again and MB won't get involved. Despite this, Mercedes have washed their hands of the issue unless I agree to replace the gearbox, at my expense. Who has EVER had a gearbox failure in a car at 19,000 miles, at 5 years old, driving out of a car park at 5mph?I’m communicating my experience of the past 7 weeks (yes, that’s how long this has been rumbling on and how long I have been without the car) across all my social media platforms, owners clubs, etc., in the hope that others will read them and think seriously before paying out good money on what are, in my experience, unfit for purpose vehicles.
I had an outstanding experience at Cheshire Oaks Mercedes Benz, particularly with Jamie Reed in the service department. Jamie's professionalism and attention to detail were exceptional, ensuring my car received top-notch service. Her communication was clear and transparent, providing updates throughout the process. The overall atmosphere at Cheshire Oaks Mercedes Benz reflects a commitment to customer satisfaction, making it a dealership I confidently recommend for excellent service and a seamless experience.
Because you can't give 0 stars! And, given how it appears nobody from MB ever responds or follows up the 1 star reviews why am I wasting my own time in doing just that. Yet, still.........I have a 2018 AMG GTC that has covered 19,000 miles. This is a £130,000 'supercar', allegedly. On 15th February the car developed a fault and brought on the EML.The vehicle was trailered to my local dealership and after 3 weeks, the fault was still not known.Error codes pointed to a gearbox issue, symptoms pointed to a gearbox issue.Merc’s solution - replace the gearbox! Car is 5 years old, has covered 19k and has full MB history as well as the gearbox service, according to the schedule. I have to question whether, had the car been under MB warranty, would this be the fix - as that would be at Merc’s expense.No goodwill offered from Mercedes group - “due to age and mileage of vehicle”. I should expect a gearbox failure on a £130,000 car at 5 years old, with 19k on the clock, should I?The response I received from MB Group was so curt, it was like I was wasting their time in even bothering them with with my issue - "this is our final decision on the matter, and I should proceed with the repair at my expense" sort of response. Nice, thanks for being so understanding. I’ve had to arrange for the car to go to a gearbox specialist, who has already likely diagnosed the issue over the phone following my description of the symptoms, for something that Merc and AMG could not do in 3 weeks.I’ve also had to pay over £430 for the privilege of Merc not being able to diagnose my issue and due to the fact that I refused to accept the guaranteed fix of a replacement gearbox, at my expense, totalling over £16k.I am advised by specialists that Mercedes are aware of a common fault with the 7 speed auto box. Since my issue, I've discovered there are automatic gearbox specialists across the country who will not work on the 7 speed DCT auto box because they advise that the gearbox is prone to failure and they have previously been burnt by fixing them in the past only for them to fail again and MB won't get involved. Despite this, Mercedes have washed their hands of the issue unless I agree to replace the gearbox, at my expense. Who has EVER had a gearbox failure in a car at 19,000 miles, at 5 years old, driving out of a car park at 5mph?I’m communicating my experience of the past 7 weeks (yes, that’s how long this has been rumbling on and how long I have been without the car) across all my social media platforms, owners clubs, etc., in the hope that others will read them and think seriously before paying out good money on what are, in my experience, unfit for purpose vehicles.
I recently had my Mercedes EQC400 serviced by Mercedes Heathrow, 520 Stone Cl, Middlesex UB7 8JU, and received exceptional service from dropping off the car to collecting it the same evening, fully valeted. The experienced was enhanced by the meet and greet staff, specifically Georgie, who is a real credit to the Mercedes Heathrow
I have a Mercedes S class 560e , which is four and half years old , out of warranty , mileage only 15,000 .The screen has stopped working and I have been told that it would cost me around £250 for a diagnostic test and most probably around £3,500 to replace it .The car quality is a disgrace. Additionally , despite my several attempts to highlight my disappointment with the faulty screen , the service centre personnel had zero understanding , zero sympathy and kept saying what it is likely to cost me including the cost of diagnostics. The car and its global branding based on this and previous experiences is not what is perceived to be on any count in terms of its after sale care , reliability and its personnel failing to acknowledge , understand grievances of a disappointed customer This was experienced at Mercedes Benz Temple Fortune London NW today 12/02/2024.Thank you
Solihull After sales- Service DeptIt is a great shame that after over 35 years I will not be buying another Mercedes.The main reason is the after sales/service department has become dishonest, abysmal and extortionate.I recently changed the battery in my car. And after a few days I was getting an intermittent fault on the car which was “Stop Car, Leave engine running”. So, I had the alternator checked and it was fine. Then I noticed the clamp on the battery which connects to the positive terminal was loose. At this point there was no other warning light showing. Anyway, the clamp would not tighten, but fiddling around with this resulted in the engine waring light coming on and staying on. So, I took it the garage where I had the battery fitted, their diagnostic computer showed no faults, So I took it to another Mercedes only specialist, now this garage has serviced my car before, and their work record shows on the Mercedes database. They said they could not find a fault and it was almost certainly the battery clamp. At this point the car was working and running fine, So I wanted a second opinion, this is where the fun(not) starts. I called Mercedes Benz in Birmingham, they told me they had no availability to book in until Mid March (Which I think is really bad considering Birmingham is second city and all that). So they offered me either Solihull or Tamworth. So I booked in with Solihull. Which is a minimum 45 mins drive each way. The car was booked in for Friday 9th February, I took it in as booked at 9.30am, I added to the comments on the self service check in about the battery clamp. I got a call at 2.30pm saying they had an issue and the car had not even been looked at. I was given the choice of either picking the car up and rebooking or leave it there until Monday morning. So, they had it there for 5 hours without doing a thing. Reluctantly I agreed to leave it there until Monday, Then I received a call on the Friday evening to say that they diagnosed the fault as a faulty downstream sensor. And the cost will be £745.00 inc vat, they told me the sensor was £245 plus vat. I questioned the loose battery clamp and the chap said nothing had been picked up on that despite me logging it in their comments. During this call the chap clearly told me they would look at reducing the price. Which they never did until I raised it, and when they did reduce it, it was by a measly £25.At this point I know I was been lied too, That sensor was never faulty, ( but at that stage I can not prove otherwise) and they wanted to charge £400 plus for labour to replace sensor that is easily replaced by removing the bottom engine cover and replacing the sensor by simply pugging and unplugging.Anyway on Monday at 8.30 am morning I called to check on the progress of the car, they told me it has been repaired, Once I again I questioned work on the battery clamp. And the lady told “everything that needed to be done was done” and she could not tell me specifically if it had been done. So I went to pick up the car, Once again, I questioned if the battery clamp had been done, and I got the same answer “everything that needed to be done was done”. I pursued the question further and they told me it had not been done- This is despite me requesting this 3 times. I was told I would need to rebook again and more diagnostic etc charges would apply. I want to say Mercedes and in particular to the service manager at Solihull, you should be ashamed of your staff, they showed a genuine lack of empathy. Also they never answer the phone on the extension(if your car is on site), And this is not the first time I have been lied to by Mercedes staff(last time they told me I needed a gear box service at 60k miles, when another actual Mercedes staff member told me I did not. Plus they do not accept American Express.Kind Regards
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