Review Time
Amazing experience each and every time. We have a fleet of cars and get an amazing service that feels personalised and very honest. The communication from the team is second to none too! I would like to thank Ben, Ravi and Adeel in particular! Everyone in the servicing team! Thank you!!!
I can highly recommend Mercedes Sandown, Guildford, Surrey. A big thank you to Jack Barnes who is one of their Star Expert Sales Team. He provided a very knowledgeable, professional and excellent service. If going to view or purchase a Mercedes, make sure you request Jack, you won't be disappointed, his overall service has been second to none. Well done Jack, a promotion hopefully on it's way in the not too distant future. Keep up the good work, you're a great asset to Mercedes! Kim & Paul Richards
Second recall in 2 years for my sons car at Mercedes Watford Hertfordshire.Absolutely useless at replying when you call.This is Mercedes I thought they are suppose to be the Best.I waited 35 mins first call,next call 20 mins listening to some tinpot music that gives you a headache,can't they even make a clear recording.What an awful company.to deal with & I feel for others on here for the way they've been treated.
Wanted to change my car so I rang the best person for the job Ben Kaniecki at Weston super mare. Discussed what I wanted and why and left it in his capable hands. Within days I was looking at various cars absolutely the right spec all I needed to do was pick which I did. Completely stress free. Thank you Ben for looking after the Parfitt’s once again.
I am a motorability scheme customer and sadly I feel this has been a huge disadvantage due to the appalling customer service I have now received on two different occasions. Firstly the back window wiper needed replacing as it scratched the back window despite the car only being serviced a few months before this proves they didn't bother to change the wipers as they should of at the time of service. This meant I had to then replace the entire rear window with auto glass when really Mercedes should of as they never replaced the wipers as they should at time of service. When they replaced the rear wiper I asked if they could also check the tyres whlist it is there. They said they would. I waited there 2.5 hours just for the rear wiper to be changed and tyre check which doesn't take 2.5 hours. I had to ask them how much longer it would be as I have to collect my disabled twin son's from school. Finally the lady came up and said wiper is changed but the tyres most likey the one will need a new one but their technician is now gone on lunch I said but I've been waiting all this time I assumed it had all been done. She said I could go to kwik fit or go back another day as most likely they won't have my tyre in stock.I can just show up no need to book a appointment. I found out none of my tyres required changing none had a slow puncture when I took it to kwik fit, so they just said that to get out of checking them so 2.5 hours wait to change a rear window wiper! To make matters worse. When they changed the rear wiper they didn't check or change the front one's which I find pathetic when a driver uses the front wipers more than the rear wiper. So I telephoned to book a appointment. I was informed for wipers you don't need a appointment just turn up anytime Monday to Friday. I did this yesterday and I waited 1.5 hour only to then be informed by a very inexperienced customer advisor who didn't speak clear English that they are very understaffed and busy today could I go back tomorrow? Which I couldn't. He then said they would call me to book a appointment to take it. The funny thing is he didn't take my contact details so how are they going to do that? It is the worst customer service I've ever received for a motorability car. I've had cars from Honda, Nissan and Mazda and all their customer car service has been fantastic. What gets me is they have so many inexperienced young staff just standing around chatting to one another or doing nothing. I will never ever have another Mercedes car this is my first and last down to the dismal service I have received. They don't behave that way when you go to get a car from them and pay the advanced payment!
Just purchased a A35 from Plymouth Mercedes’ at the derriford showroom. Excellent service from Gavin osbourne went above and beyond Extremely helpful nothing was to much trouble for him would highly recommend him to anyone. Overall great service very happy
Sold me a £50,000 car in June 2021. Today it’s been in 7/8 times for problems ranging from switches braking to exhaust system. It’s currently been in there for 9 weeks with yet another exhaust issue. I struggle to answer from them, I struggle to speak to anyone. I have currently rejected the vehicle and am seeking a refund. They’re not making it easy but they do have to accept it under the CRA. I am currently waiting for the general manager to get back to me with his decision. I have had nothing but poor service and been ignored since handing over £50,000 to them.
I bought a second hand Mercedes from Reading branch and was promised a new windscreen as there was a crack in the windscreen. When I drove the car away I noticed that the crack was still there. I took the car back and they refused to put a new windowscreen in and only repaired the hole which is still visable.
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