Review Time
I had a recall from Mercedes whilst it was there for the day I had it serviced. I turned up and asked a member of staff where I was to go to get a face palm and told to wait while she did something. When I picked up the car and was driving back a horrendous smell of burnt oil came into the cockpit. I had to get it cleaned. I then noticed the cars clock had been reset exactly 2 hours out. Further inspection I found the sun roof which they were to grease as part of the service was full of dirt, grass grass seeds.I complained, many calls later where the head of the Service dept agreed compensation and how it was paid and a service manager dealing with my complaint didn’t agree with how it was paid. So months have gone by and no resolution. Incredible poor and disappointing I have had many Mercedes’ over the years and it’s not as if their service costs are even good value for money.
Our car has been hit by the lorry on the 24th of November Mersedes Benz has sent a recovery breakdown and since the our car has not left them to get fixed staff is constantly lies nobody knows what’s going on up till today our car is missing
Mercs are a money pit. Once the warranty is finished you are looking at £1000's in bills, and it will be regular. Just google Mercedes Benz Reliability, before you buy one. My latest bill will be £1000 for a faulty steering lock. It will be my last Merc bill for sure.
>Mercedes Benz Colindale of Edgeware UK403 Edgware Rd, London NW9 0HX is the worse of the worseI am extremely disappointed about the performance and customer services at Mercedes Colindale. I have been in a long term dispute with them about issues with my car. Due to the incompetence of one of their sales people, I leased a car 3 years ago that was supposed to have certain features at standard and turned out not to. I immediately raised the issue and three years in my complaint is still outstanding and has has been bounced back and forth between an endless list of managers and people allegedly in charge, with no resolution of refund in sight. The main issue is that Mercedes is not taking responsibility for their staff. Once they have left, their misselling and incorrect statements seem to be nobody’s problem but the customer’s. No one seems to have records of previous conversations or audit trail, there is no handover when people leave and can no longer look after a customer, and things are dragged out in the hope customers will stop caring. I am now going through a TMO process, which has been one of the most convoluted processes I have ever gone through. I want to return my car early and have nothing to do with Mercedes ever again, but Mercedes is hiding behind the fine print and saying they are not responsible for employees who were unfit to sell and have subsequently left. Not only that: my experience with Mercedes technical and mechanical support has been equally a let down. As they installed sensors that were supposed to there in the first place, they left a bunch of cables loose behind my break pedal almost causing an accidents. It is so disheartening to see such a prestigious brand being ruined by such poor customer service. I am not the type of person that uses the internet to get something in return, but writing an online review seems the only way to get a proper response.
I had problems with my seven months old expensive Mercedes car and complained to company on 17 November, and phoned them a number of times, regarding safety recall and air bag issues, last call was made on 2 December and was promised to get reply soon.No reply till today.I would not buy Mercedes again. Unfortunately I am committed now for four years contract.
If ur having a repair done and waiting on some parts, don’t hold your breath. I was told it’ll take 3 weeks for them to get the parts. Now being told they don’t know and it could take several months? How unprofessional is that especially from a high end car brand like Mercedes.
I Purchased my Mercedes E class convertible in April 2021 an 18 plate with 14000 miles on the clock. I noticed in August this year that the roof was not sitting flush on closer inspection i noticed that the roof strings had snapped and were fraying in places. I contacted Merc head office and they opened a case for potential goodwill payment to repair the roof. I had to take it into my local Merc dealership for a diagnostic. The outcome which tbh on past experience was no goodwill assistance and the repair would cost £3000. absolutely unbelievable that a car that cost in excess of £50k should need a new roof lining etc within 4 years currently it has only done 22000 miles so on average mileage no more than a 2 year old car. I have found a report that states that mercedes knew that there was a problem with roofs in vehicles manufactured between 2016-19 no recall nothing in the service checks. I am apalled that a company like mercedes knowing there was an issue would effectively wipe their hands of it and pass it back to the customer to deal with. I will be making a complaint to mercedes and if i get no joy will be taking my case to the Motors ombudsman for a resolution.
If I could give 0 star I would. I have had 2 ‘2 year’ leases from Mercedes. The cars were great but the customer service was appalling. I thought I had just been unlucky with the first lease and having found a good deal and went for another lease with Mercedes finance. When I returned the second vehicle (after lease was up), I was landed with an extortionate payment for scratches and alloy damage, it was close to 2k! The damage was much less than the car I previously had returned but the charges this time has quadrupled if not more. The guy who came to check it told me Mercedes were hugely ramping up charges esp with Covid losses. I disputed the amount with Mercedes’ complaints dept, but to little avail. I also told them they had delivered the vehicle later than the lease had commenced taking initial payment despite several delays in vehicle coming to me. TheCommunication was frustrating. Anyway for various reasons I have recently had to communicate with them about the historical lease and have been passed from department to department with systems and teams not sharing communication. Incorrect advice and information and a general feeling of incompetency. It was the same at the beginning of my lease when communication about the repeated delays was very shoddy. It’s astonishing that a prestige car company like Mercedes’ is so poor at taking care of customers esp repeat customers. I spoke to Solicitors representing Mercedes who also shared they would never wish to be a customer of Mercedes’ given the tales they hear from customers who have been treated poorly. Not the solicitor firm’s fault they were only doing their job but it was clear they had experienced poor communication with Mercedes’ themselves, and leaner a lot about rubbish customer care from cases they had to deal with. They seemed genuinely sorry for what I had encountered and I could tell they had heard from a lot of Mercedes customers that they then had to take legal action against, on behalf of Mercedes, even when they knew the customer had some validity in their dispute. Mercedes are quick to escalate payment delays to litigation btw, and despite me being overseas for a time they didn’t factor this in to comms not reaching me and added even more to what they had charged me. Detailed conversations were not acknowledged or recorded that had mis led and wrongly advised me. (I would record calls in future if I were you especially if it is a point of contention and tell them you’re recording it). It has been a nightmare and I would warn you to please be careful with a car lease because when you return the vehicle you will be slapped with an unreasonable bill and they don’t give a toss what you feel or think they just want additional money from you in thousands! Insightful comments from those that work for or on their behalf. Says a lot about this money grabbing company!Absolutely shocking that they operate like this!! I have a BMW now out of principle, will never take out a contract with Mercedes again!
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