Review Time
VFS Egypt Alexandria branch Italia ligalisItion sinter wanted to take a moment to express my sincere appreciation for your hard work and dedication. Your contributions have been invaluable to the team, and we truly value your commitment to excellence.
Thank you for everything you do!
Helpful and polite officers, nice and clean environment, practical flow. It is not 5 stars, because you keep applicants out of the office waiting on the street until you ask them to get in. This is not a pleasent, especially during winter.
Reply to a previous post when VFS replied but couldnot contact them
cant email anyone
11:12 (13 minutes ago)
to Trustpilot
I received your message Do not have Instagram or Facebook has no message facility. link takes me to a service that has no contact or call facility
It would be really nice to talk to a person who will take ownership
Or please call me on 0066962651087
The new location is perfect and compact. The authorized person who receive the documents are very polite. The other officers were very helpful for the directions. Thank you
I was very satisfied with the service I received during my visa application process. The team was professional, supportive, and informative throughout the entire procedure. All my questions were answered clearly and promptly, and the process went smoothly. Thank you for your assistance.
Swiss Premium Lounge
Mahalaxmi Mumbai
Excellent service and experience..
V polite and helpful staff-
Mr Vikas,Miss Deepti and Miss Swati
Would highly recommend Premium Lounge.
Alexandria egypt Austria legalization center,
I had today a very good and smooth process about my application with Mrs. Shahenaz ,
My rating is 5/5
thank you for you service.
Best regards ,
Youssef Ibrahim
Application Reference: GWF086060300
VAC: Lagos (Ikeja)
Appointment Date: 13 January 2026 at 11:00 AM
During my online application, I paid £75 for courier return of my passport. However, when I attended my biometric appointment at the Lagos (Ikeja) VAC, I was told that this payment had been recorded as an international delivery and that I was required to pay again for domestic courier delivery.
I was therefore asked to pay an additional ₦48,000, which I did, leaving me charged twice for the same courier service.
Since then, I have made several attempts to raise a formal complaint or request a refund via the VFS website, but the complaint process is extremely difficult to access and has not worked for me. There is no clear or reliable way to submit a refund request.
I am requesting:
A refund of the £75 wrongly charged, and
That VFS Global contact me directly or provide a working complaint/refund link so this issue can be resolved properly.
I have all receipts and proof of payment available. I hope VFS Global will address this issue promptly and improve transparency and accessibility in their customer service process.
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VFS Global is the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages administrative and non-judgmental tasks related to visa, passport, identity management, and other citizen services for its client governments enabling them to focus entirely on the critical task of assessment. See more
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