Review Time
I would like to express my heartfelt gratitude for the outstanding assistance provided by a representative during my recent interactions. Their professionalism, patience, and meticulous attention to detail ensured that the entire process was seamless and effective. It's truly impressive how everything was managed with such commitment and a positive demeanor. Please convey my thanks for the exceptional service. Individuals like this representative truly make a significant impact and elevate the reputation of the company. Thank you for your ongoing support. Best regards,
The customer service is incredibly disappointing. After just two phone calls, it seems like they block your number, making it impossible to reach them again. When emailing with questions, the response is frustratingly generic: "To assist you further and escalate your concerns regarding payment issues and updating your delivery address, we kindly request the following information for each applicant:
Full name of the applicant
Visa type
Visa Application Centre where the application was submitted
Passport number
Reference number
Contact Number
Date of Submission." All we want is to update the shipping address! Additionally, when you do manage to call, you often get someone who just started and can't answer basic questions, putting you on hold repeatedly. This whole experience feels very unprofessional and scam-like. Why can't we start a company that values work ethic and customer care?
I honestly anticipated more assistance regarding my children's visa application process. My son has lost his passport at the airport and urgently applied for a new one, attending his visa appointment with it. As many know, securing a visa appointment can be quite challenging for citizens from certain countries. They should have accepted the new passport, as he is the same individual with the same identity. All other information was accurate, except for the passport number. It seems they may have prioritized additional fees and time instead of considering the circumstances.
My overall experience was excellent, and I was truly impressed by the services. We faced an issue with some missing documents during the application submission, but the service team was very helpful in assisting us to complete everything smoothly. I'm very satisfied with the support received at the visa center. Thank you!
Regrettably, my experience with the brokerage office did not meet my expectations. Along with lengthy wait times, I faced notable disorganization during the process. I hope that the necessary enhancements will be implemented promptly.
Having previously visited the VFS office in Istanbul, I found the service in Ankara to be exceptional. The assistance I received was fantastic, and the staff displayed great empathy. Everyone was friendly and supportive, contributing to a positive experience. I am grateful for all the help, especially from the representative.
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VFS Global is the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages administrative and non-judgmental tasks related to visa, passport, identity management, and other citizen services for its client governments enabling them to focus entirely on the critical task of assessment. See more
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