Review Time
Great products and fantastic service!I am using two backpacks for over six years and love every detail of them. Bought one on their site and one via a Kickstarter campaign. The service wandrd offers is as great as the products. I highly recommend products from this brand. They are not cheap but if you buy cheap you buy twice. ;) Totally worth the money.
I recently ordered a PRVKE V3 21L MultiCam Black Photo Bundle from wandrd.eu (the EU-facing site of the US brand WANDRD), with shipping from their Dutch warehouse. Unfortunately, the backpack turned out to be incompatible with my gear, so I requested a return within the legal 14-day window.According to EU Directive 2011/83 and reinforced by the Rome I and Rome II Regulations, sellers — even if based outside the EU — must comply with mandatory EU consumer rights when selling to EU customers. This includes the obligation to refund all payments received, including the original shipping cost, when a customer exercises the right of withdrawal (Article 13(1)).WANDRD’s return policy explicitly excludes the refund of outbound shipping (€9.95), which directly contradicts this EU legal requirement. I accepted to pay the return shipping myself (€36), even though it was quite expensive, because EU rules allow sellers to leave that cost to the consumer. But refusing to refund the original shipping wasn’t acceptable — not because of the amount, but because it's a matter of principle and legal consumer rights.After a polite request and then a PayPal dispute, they eventually refunded the €9.95 — but only as a “one-time exception.” Before doing so, they sent me a message warning that if I didn’t cancel the dispute, it would be treated as “fraudulent activity,” and that I would be banned from shopping with them again.Honestly, I found this message intimidating — it felt like an attempt to pressure me into dropping the claim, even though I was simply exercising my legal rights as a consumer.In the end, they did ban me, despite the fact that I acted respectfully and stayed within my rights the entire time. I’ve always liked WANDRD’s brand and their products, but this experience was genuinely disappointing.If you're a customer in the EU, be aware that even brands with a good reputation might not fully respect your rights unless you stand your ground — and sometimes, you’ll pay the price for doing so.
I had the original PRVKE backpack for 7 years, amazing bag, versatile, durable, useful for so many different setups. After so many years a corner of my main zipper gave out, and I got a replacement backpack in under 2 hours (claim - approval - shipped), amazing!
I have backed Wandrd twice on Kickstarter - the first for the Prvke, and the second for the Duo Daypack. This review will be about the Duo Daypack.Ever since I received the Duo Daypack in 2019, it has been my go-to for every situation. Not only does it have a securely padded and collapsible camera pocket, it has so many organizational pockets and pouches throughout the interior. Recently, the interior of the bag has started to break - the rigid plastic lining maintaining the shape of the bag snapped. I contacted Wandrd about this and they provided me with a promo code for a new bag. Even though the Duo Daypack is discontinued, the promo code was for any of the other Wandrd products. Though I am quite disheartened at my favorite bag being discontinued, I am very pleased with how Wandrd treated my case and look forward to another (at least) 6 years of using their products. Thank you Wandrd team!
Great product and great customer supportI have been using the Prkve backpack almost daily for the past 4 years and this is by far one of the best backpack I have ever owned. That being said a weird appeared in it and I had to do a warranty claim : it was superfast, super efficient and the customer service was nice. All that to say, you get good products and if there's anything with it, they literraly have your back !
Bought my first Wandrd Pvke in 2019 and just love it so much! The bagpack is fully customisable and fits all of my gear easily. It looks great, feels great and I’m just so happy to have invested in this. When some zippers failed I filled out a warranty claim and it got replaced super fast and easy. I will always buy a Wandrd camera bag!
This is the best customer service I've experienced with photography gear! There was a stitching problem on a backpack I bought 4 years ago (the gear has been awesome otherwise), and after processing my warranty claim I was offered a full replacement within 24 hours. Thank you so much!
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Versatile, functional, and stylish camera bags and accessories, built using premium and durable materials. For the traveler, adventurer, and everyday wanderer.
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