Review Time
I am a uk customer and i thought i already paid the duties for this bag around £63.98 uk sterling only to hear i have to pay another £74.01 in duty to UPS. This sucks if i could send the bag back i would and just get it from amazon. Additionally i had to pay delivery that i thought was free. Ref E49033. This bag was sent from Europe Dutch so why the extra duty?Follow up i tried to explain the situation that i have already paid the duty but the courier guy was not willing to leave the parcel without payment of duty that was paid already.
Awesome company and product! I’ve had my Wandrd Prvke since 2018 now, 7 years! Just recently the Zipper of the camera opening derailed. I asked the support if I can purchase some replacement zipper and they told me I had lifetime warranty! What??? How awesome!! Here I am now, with a brand new Prvke v3, which is even greater!Thank you so much!
This is hands-down one of the best bag companies out there—especially for camera gear. I’ve had my camera bag since 2018, and after seven years of heavy use, some of the zippers started to separate, which was affecting its water resistance.Thanks to their lifetime warranty, I submitted a replacement request, and within just a few hours, they emailed me a code for a brand new bag. No hassle, no runaround—they truly stand behind their products. That kind of customer service is rare, and it’s why I’ll only buy my camera bags from them moving forward.
I like Wandrd products, I really do. That's what the additional star is for (otherwise it would be a one).They have NO customer care whatsoever, not even the courtesy of replying to very simple email requests. The delivery times FAR exceed estimates, and in my case, I emailed them asking for cancellation as I would be out of the country for 2 weeks. They ignored this.2 days later they sent me an email saying "UPS label created" I emailed them again asking them NOT to deliver and to cancel the order. They ignored this as well.I then get a UPS "delivered notification" with no photo, and it could not have been delivered because the property was empty. I did not consent to any parcel being left anywhere. I emailed them again, and guess what. Yes that's right they IGNORED me.Had to open a PayPal case in the end which was found in my favour. Really atrocious customer service, something that was so easy to sort, wasn't even looked at. EDITFirstly With regard to the emails. I sent them to exactly the email address you mention. You have my email address if you want to contact me, I will gladly forward them. If you don't want to contact me then please specifically check your inbox at that address for emails 28/05 13:25 and 29/05 10:25, they will be there.As for the delivery photo, I did not see one. Furthermore, if it was delivered when I was out of the country when I specifically emailed and asked you not to deliver, and also explicitly asked for you not to leave in a safe place if the delivery had already been dispatched (this is in the email I am quite happy to forward you). I never received any delivery from your company as I was out of the country. It did not come into my possession therefore the risk lies with you if you choose to ignore my requests.You also mention I didn't create a return. How can I create a return for an item I didn't receive? seriously?As for allowing PayPal to refund me, that is not true, PayPal refunded me because Wandrd didn't respond. I also mentioned to PayPal that I was happy to forward a receipt from WEX for exactly the same product that I had ordered afterwards. So, for me to be accused of fraud, is very petulant of you. I can prove every claim I am making. Why don't you send me an email and I will gladly provide all the proof you need. You can then put an apology up for accusing me of fraud.
I have several bags/products from Wandrd and they are simply awesome, made by photgrapher for photographer and everyone else! I also needed to use the support as I needed to claim the warranty and I never experienced such a fast solution and great support. I can only highly recommend Wandrd!
Bought a prvke for daily use and used it for about 2 weeks carrying a laptop and edc carries (barely filling the bag. After 2 weeks the Velcro started to rip off the roll top so I hit up support hoping they’d be helpful. They told me to fix it myself. Ever since I refuse to buy from this company. Worst quality bag and customer support I’ve ever experienced. Their warranty should cover their manufacturing defects no matter how small. Now I only buy from legit craftsman and designers such as nomatic, peak design, evergreen, and clever supply co to name a few of the best. Edit: it’s not one single stitch as wandrd has replied here suggesting to devalue my honest review of their quality and service. Don’t buy from them. Edit 2: still being gaslit by this company telling me what issues I am having with the bag I bought from them. It’s unreal. Here to leave an honest review yet they want to twist the plot. Buy nomatic, buy peak design, buy evergreen, buy clever supply, buy wotancraft!
I've had a prvke 31 and a DUO daypack for a while, both great bags and I've travelled a lot alternating between them. A while back, I've noticed the external part on the DUO daypack starting to flake away, I've contacted Wandrd and they accepted a claim under their warranty, great! they sent me a voucher as the item is now discounted. this was back in 2023 by the way. For personal reasons I couldn't travel for a while and completely forgot about the voucher to exchange my gear. I am now in a position to travel again and to my surprise, after digging it out of my inbox today, the voucher still works and I've managed to order a new backpack ready for a lot of new adventures in the future. thanks a lot guys, you rock!
I recently purchased the rouge 6L sling camera bag. This is the most versatile, over engineered bag I’ve ever felt. It is not only an incredible camera bag, but I was able to carry 3 lenses, lunch, a 26 oz water bottle, and sunscreen. When we rented bikes, the additional exterior clips allowed me to place the bag in a bike basket while secure, and allowing easy access to my camera. Zippers are perfect, and the material is nearly bombproof. Wandrd has a customer for life in me!
I bought the PRVK bag, version 1, some years ago. Two weeks ago the zipper ran of the track. After contacting WANDRD, in order to find out if there was a repair location they would recommend, I was told to send in some details as this falls under their warranty. Upon review they said the damage was to severe and something that is not supposed to happen. Instead of fixing the bag they sent me a brand new one, i only had to pay shipping!
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Versatile, functional, and stylish camera bags and accessories, built using premium and durable materials. For the traveler, adventurer, and everyday wanderer.
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