Review Time
Bag has been amazing since 2021, the original prvke. But unfortunately time in Hong Kong and sun lee to the nylon failing in both back straps. Unusual, sure. Happy to report amazing claims process, super fast response and delivery of a new prvke V3 - free of charge. Thank you to the team. Updated bag works great, and good here was minimal downtime.
Great customer service. I ordered 2 sling bags, but received one. They made it right and the bag itself is high quality. The reason why I love their sling bags so much it is because of the laptop storage feature. No longer do I need to find out the inner dimensions of the bag to put my laptop in. With these sling bags, you store your laptop outside of the main bag where there is a large external pocket!
I recently had to make a claim on a damaged product purchased from WANDRD. The customer service during this process was outstanding. The team kept me up to date at each stage, were highly professional and honoured their warranty. Their genuine interest in their customers was reflected in the way the team handled this matter.Very impressive.
Post a 2 stars comment on Wandrd website, not being posted, probably deleted.I bought a Prvke EDC, design of this bag is quite disappointing. You have to undo the magnetic handle to open it, which is very inconvenient. The roll-top uses Velcro that easily catches on scarves or coats in winter and will likely wear out over time — magnets would have been a much better choice. The front pocket is poorly made, with just a single stitched line as a divider, which was already coming apart when the bag arrived. For the price, I expected much better quality.Plus, it can't stand on its own.
I absolutely love my WANDRD bag – it’s incredibly comfortable, practical, and stylish. What impressed me even more was their amazing customer service: fast, kind, and truly supportive. It’s rare to see a company that genuinely stands behind its products like this. Highly recommended! I had an issue with my WANDRD bag and reached out to support. They honored their lifetime warranty, responded promptly, and resolved the problem without any hassle. That experience convinced me the lifetime warranty is real and dependable.
I had an OG PRVKE bag from 2017, and when it finally kicked the bucket a solid 8 years later after traveling the world with me through countless weather conditions, I decided to test out that Lifetime Warranty. Thankfully, WANDRD means what they say. In a panic knowing that the weekend was coming soon and I had back to back weddings this month, I filled out the warranty claim PRAYING it would be seen before the next week in the hopes it would arrive as soon as possible. Marc answered my prayers and promptly sent me a code to replace my bag in its entirety! I’m waiting for it to come in now but I can’t wait to go on more adventures with my favorite brand of camera bag that truly is as rugged and tough as they say. I 🖤 U WANDRD. There will never be another for me.
Everything about WANDRD is outstanding; the gear, the customer service. It's so nice in this day and age to have a question about a product and actually, not only get a human, but someone who knows what he's talking about. I recently upgraded my PRVKE 31L to a V4 only due to one bothersome piece, that I could have taken the shears too, but why mess up a lovely pack when the update has already fixed the worrisome part. My misery wasn't actually a gear problem but an upgrade in camera lens. I'm a wildlife photographer and my needs are pretty specific, from getting all my Nikon gear safely into a backpack, water-resistant, light, couple hiding places for money and passport, and safe when being in the overhead compartment on planes/cargo hold on puddle jumpers. This backpack meets it all. It's been knocked about, sprayed on zodiac rides, pushed around on commercial flights, and lovingly carried from the Antarctic to the Arctic, and places in between. Never has a zipper hesitate to open or close, a strap not stayed in place. It's superb and the folks behind WANDRD are ready to take your call when you have a question.
I ordered the PRVKE EDC because the product listing stated the laptop sleeve was 42 cm deep — in reality, it's closer to 36 cm. My 16" MacBook doesn't fit at all. That’s false advertising.I paid €10 for shipping to receive the bag, and now it seems I'm expected to cover the return as well — despite the error being completely WANDRD’s fault.I submitted a return/exchange request through their website (no response), followed up via Instagram (told to email support), and then emailed them directly. Days later, I’ve still had no reply. I’ve made it clear that I need a UPS return label because I can't generate one myself — but they’ve left me hanging.As it stands, I’ve paid for a product that doesn’t match its description, can’t use it, can’t return it, and WANDRD is completely ignoring me.This is the kind of service I’d expect from a budget eBay seller — not a “premium” brand. Shockingly poor support and zero accountability. Avoid.UPDATE** I had a frustrating experience initially, the product I received (the PRVKE EDC) didn’t match the advertised specs, and I couldn’t get in touch with customer support despite several attempts via their website, email, and social channels. It felt like I was being ignored, and I was left unable to return the bag, which was really disappointing.However, after posting this review, WANDRD looked into the issue, they responded promptly and issued a full refund, no questions asked.While the situation was stressful at the time, I really appreciate that they took ownership, followed up publicly, and resolved things fairly. Mistakes happen, but how a company handles them matters, and in the end, WANDRD did the right thing.Thanks again to the team for sorting it out.
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Versatile, functional, and stylish camera bags and accessories, built using premium and durable materials. For the traveler, adventurer, and everyday wanderer.
