Review Time
I had a zip problem with my PRVKE 31 1st generation, which I use every day and which also follows me on a trip. I explained my situation to the WANDRD team and they kindly accepted the lifetime warranty on this product. So I'm leaving soon with a brand new bag for new adventures and beautiful photos in perspective. Thanks to the WANDRD team
Great and very fast (1h!) claim department. Sadly a outside zipper got broke - they replaced the whole bag even after 6 years. The "Wander more worry less" program is here not only a claim, they take it seriously. Thanks a lot @WANDRD.A very happy wandrd customer again
I bought the Prvke bag (oct 2020) and the Transit Travel Backpack (Juli 2024) both work perfect for me. Last month I had a problem with 2 Zippers of the biggest compartment of the Prvke bag. I sent a claim and it was fully covered by the lifetime Warranty. I got a complete new Prvke bag. Perfect!
Dear Wandrd Team,I just wanted to take a moment to express my sincere gratitude for your incredible customer service and support. Receiving a replacement for my Provoke 31L backpack under your lifetime warranty has truly reaffirmed why I’ve been such a loyal customer for years.Your commitment to quality and customer satisfaction is truly remarkable. It's not just about buying a great product, it's about investing in a company that stands behind its gear and genuinely cares about its customers. That level of dedication is priceless, and it’s what makes Wandrd stand out from the rest.I couldn't be happier with my new backpack, and I’ll continue to trust and recommend Wandrd to fellow creatives who need reliable, high quality gear for their work. Thank you again for your professionalism and for making this process so smooth.Best regards,
Bought a bag in 2017, the zipper and one strapped broke after years of travels around the world. I filled in a claim and they honored their warranty service immediately which is pretty amazing. Great products and value, would recommend anytime.
Very good customer relations and guarantee. Wandrd just gave me a voucher to replace my PRVKE photo bag because the zipper broke after 6 years of use. I thank the whole team and I am very satisfied with this product which accompanies me all the time in my reporting and my travels. I recommend Wandrd 100%.
I haven’t received the product yet, but the experience so far shows me that the company doesn’t really care about the customers, just about selling the products.I ordered a new years gift and made sure to check estimated delivery which was set for Dec 30. The website also says items ship within 1-3 days.When I haven’t gotten a shipment confirmation after 3 days I reached out to customer support, which are very polite but kind useless cuz they themselves wrote to me that they emailed the concerned department but haven’t heard back. Result - my item shipped a week later and is now late. Frankly, don’t care about the bags any more.
I purchased a bag from WANDRD last 2019 and I can confidently say it has been one of the best buying experiences I’ve ever had. The bag itself is top-notch—designed with precision, durability, and functionality in mind. Every detail feels thoughtfully crafted, from the premium materials to the innovative storage solutions. It’s clear that WANDRD doesn’t compromise on quality.What truly sets WANDRD apart, though, is their outstanding customer service. I had a small issue, and their team resolved it promptly and professionally. They were not only responsive but also incredibly kind and attentive, ensuring I felt valued as a customer. It’s rare to find a company that matches exceptional products with such stellar service.If you’re considering investing in a reliable, high-quality bag, WANDRD is the way to go. I couldn’t be happier with both the product and the team behind it. Highly recommend! Got Prvke Bag Camera Bundle (2019)Wandrd Sling (2023)Tech pouchesWallet for passport
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Versatile, functional, and stylish camera bags and accessories, built using premium and durable materials. For the traveler, adventurer, and everyday wanderer.
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