Review Time
Quite simply - the best customer service I've experienced.My story. Ordered product - specifically to carry a 16 " MBP. Product arrived, really liked it, however, it was just too small for intended purpose. Therefore, had to go back.Package was dutifully dispatched back towards HQ. Time passed, but no update. Then, one day, the package gets returned to me. WTF ! (hopefully that doesn't breach feedback guidelines).1 single conversation with WANDRD customer services. Full return. Keep the bag. Come back and shop with us again because we've got lots of great products.Jaw dropped.
Never been that convinced about a brand! I purchased my first Wandrd backpack in 2018 and have been using it almost everyday ever since the past 7 years. It's traveled the entire world with me and flawlessly resisted every single situation I've taken it to. I own a few more different backpacks from the brand and each brilliantly completes a different task it was made for, with a solid built construction and material quality. The design details makes them a dream to use. Plus, the customer service is extremely quick, accommodating and human, which makes the overall brand experience extraordinary. Well done guys, keep your passion going!
Super impressed by the product and the customer service. I had an issue and they solved it immediately, no questions asked. That level of customer service is hard to come by. I bought the PRVKE4 bag and its truly the best bag out there.
I am impressed by the Wandrd team and the response to my warranty question. I owned my Prvke 21 for 3 years. Love the product and use it everyday. Was devastated when the zipper broke earlier this week. The team at Wandrd handled my question quickly and really came through for me. Thank you. Great customer service. I will be a customer for life!
I first bought by PRVKE 31L 8 years ago, it's by far the best backpack I have ever owned.I use it every. single. day.…and when the main zipper failed after 6 years, the customer service was simply outstanding: the damage was deemed too serious to repair and I was immediately offered a new bag, free of charge. Just like that.The only complaint I may have is that I would have preferred a repair as it's by far the most environmentally friendly option.
I've had a WANDRD Hexed Duffel for over 3 years now and it's travelled the world with me. Eventually after pretty heavy use there were a couple things that started to go (understandably) and the WANDRD team honoured the warranty incredibly quickly. I've recommended their products to a few friends who have purchased other items and the quality always holds up.
I love the quality of this backpack and use it almost daily. After about a year and a half, a zipper on one of the main compartments broke, but the support team was fantastic — they sent me a discount code to order a new backpack. I only had to pay for delivery and received a brand-new one, which is pretty awesome. I’m really happy with both the product and the customer service!
I bought my PRVKE back in 2018, right after the Kickstarter launch, and it’s been my go-to bag ever since. I’ve used it for professional photo and video work in Hawaii, and it’s traveled with me across multiple countries as my carry-on — holding laptops, camera gear, extra clothes, and all the essentials perfectly.The size is ideal, and the roll-top design is one of my favorite features — super versatile for expanding storage or clipping on extra gear when needed. The camera access hatch on the side makes it ideal for on location shooting and weather ( for us at the volcanos) situations as well. After seven years of heavy use, the coating along the zippers started to fray and leave residue. I submitted a warranty claim, and within 24 hours WANDRD had a replacement bag on the way. I only had to cover minimal shipping — incredible customer service and support.It’s rare to see a product hold up this well for so long, and even rarer to see a company stand behind it like this. Huge thumbs up to WANDRD.
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Versatile, functional, and stylish camera bags and accessories, built using premium and durable materials. For the traveler, adventurer, and everyday wanderer.
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