Review Time
With the rental there was no issue. BUT weeks after I returned the car I received an email claiming I have to pay for some penalties. The car which received these penalties wasn't even the one I rented. They took the money from my account immediately and despite of the fact I proved I am not responsible they refuse to refund my 480£.
I would strongly advise nobody to use this company.I booked my rental online for £38, but when I arrived I was suddenly told I had to pay an additional £350. No warning. No explanation that made any sense. When I said I’m not paying that, the man laughed and said ‘good luck finding another car to rent’I left to arrange another rental and after standing my ground and making it very clear this wasn’t happening, they called me back in and “magically” reduced it to just over £100. That alone tells you everything you need to know.When I was finally taken to the car, every alloy wheel was already scuffed and scratched. I insisted on filming the condition of the vehicle before driving off. Good job I did.On return, surprise surprise, they tried to claim I’d caused new damage to the alloys. I showed them my video on the spot and the accusation immediately evaporated. No apology. No acknowledgement. Just the next customer in line.This experience felt deliberately misleading from start to finish. Hidden charges, pressure tactics, and then an attempted damage claim on return. Make of that what you will.Read the other reviews. You’ll spot a pattern very quickly.Avoid this company unless you enjoy stress, disputes, and feeling like you need to constantly watch your back.I felt very uneasy that they had my credit card information so changed my cards.
I recently hired a car from Wheego at Manchester Airport. I arrived via train into Manchester Airport Train Station and walked across to the Wheego rental desk situated in the Clayton Hotel, some 5-10 minutes walk away. There is also a shuttle bus that shuttles you from the terminal to the hotel however it was just as quick to walk and it was a dry day.This being my first ever rental with Wheego and having read some of the reviews prior to collecting the car, I was a bit wary due to several negative comments and reviews. However, I have hired with other similar rental companies such as Drivalia and Greenmotion so I understood the need for a Credit Card for the refundable deposit and from recollection it explains this during the booking process (booked via a 3rd party), which I've seen has caught many people out resulting in some negative feedback. The hire car was a lovely VW Golf and only a couple of months old with just over 3,000 miles on the clock. For the nearly £60 that I paid, this was amazing value for money, although I do find, that other rental companies, some named above also charge similar and they appear competitive. My only criticism was that I never received a pre-existing damage report on collecting the car. I assumed that this was going to be emailed to me however one was never received. But, as a seasoned hirer, I ensured that I took plenty of photographs of the car upon collection, paying particular attention to existing damage which there was on the front bumper and on one of the alloy wheels which proved to be a lifesaver on my return. When checking the car back in, the damage to the front bumper was pointed out to me which I was told was new damage. However, I explained to the person checking the car over that this damage was pre-existing and could evidence this by my photographs that I had taken upon collection, and following a further discussion with another member of staff at the rental counter, it was agreed that this damage was pre-existing. Overall, amazing value and a happy customer!However I must stress the following:1. You must have a credit card in the hirers name otherwise you will be caught out and be expected to pay an additional fee.2. Insist for a copy of the pre-existing condition report for details of any existing damages etc and take plenty of photographs of the car paying particular attention to any existing damage which will assist you greatly should you need to challenge any discrepancies on the return of the vehicle. I will certainly use Wheego again should they be the cheapest option.
DO NOT USE! Total scammers. They refused to accept 2 perfectly good credit cards when I arrived to pick the car up at Manchester Airport, both of which worked perfectly well in the cafe next door, but mysteriously not in 'their machine.' This meant I was unable to leave a deposit for the car. They offered me an alternative 'deal' using a debit card ... for an extra £700!! I was unable to pick up my hire car in the end, as I refused to pay the ridiculous extra £700, completely ruining my trip to visit my elderly mother in residential care. I left in tears. Appalling, awful company. I will be going directly to the ombudsman. Avoid at all costs!Update: Even your reply to this review is a SCAM! I've already emailed your so-called 'customer service' team who refuse to do anything to help.
I strongly advise against renting from Wheego in Dubai. I booked through Expedia in November 2025 and the entire experience was unacceptable.The booking promised a “meet & greet” service. Instead, I was instructed to take a shuttle bus to their location, which turned out to be nothing more than a small desk in a hotel lobby. There was only one staff member handling everything, and it took nearly two hours to process the paperwork and provide the vehicle. This level of disorganization is unacceptable for a company operating at an international airport location.They required a deposit of AED 2,100 and refused standard payment flexibility. The payment process felt highly irregular and left no room for normal consumer protections.I returned the car on 24 November 2025 — two weeks earlier than my reservation — and received no compensation whatsoever for the unused period. Worse, my deposit was deducted without proper justification and was only returned on 16 January 2026 — almost two months after the vehicle was returned.Holding a customer’s deposit for that length of time without transparency is unacceptable.This company operates in a way that lacks professionalism, efficiency, and basic customer care. I would strongly recommend that travelers avoid booking with them until they significantly improve their business practices.
Terrible company appalling customer service, shouted at me in a very derogatory when I questioned a charge for refulling service when I bought the car back full! and said i had requested this when booking, never ever experienced this when hiring cars from other hire companies abroad. On returning the car they found a mark which was not made by us and charged Just under 500 euros for it, be hyper vigilant if you use this company. Also they said they were unable to return the money for my fuel as my card transaction didnt work and were extremely unhelpful when i said they needed to sort it as it was there issue, eventually i had to let it go as we would of missed our flight, on rereading the paperwork they had been using someone elses receipt totally incompetent, AVOID AVOID
🚨 SCAM ALERT – AVOID WHEEGO RENTALS AT ALL COSTS 🚨DO NOT RENT FROM THIS COMPANY — I genuinely wish someone had warned me before I did.My experience with Wheego Rentals at Warsaw Airport was one of the most frustrating, disappointing, and infuriating rental processes I have ever encountered.From the moment I arrived, the staff aggressively pressured me to purchase their additional insurance. When I politely declined — because my credit card already provides full rental coverage — their attitude changed immediately. It felt as though I became an inconvenience the moment I said “no.”The real shock occurred when I returned the vehicle.An employee walked directly to one specific spot on the passenger door and pointed out a “scratch” so small it was practically invisible — roughly a 1 mm dot. I took photos, and even when zooming in, the mark is nearly impossible to see. I had picked up the car in the evening, and under normal conditions, no reasonable person would notice such a microscopic mark.Despite this, I was immediately charged $250 for damage I absolutely did not cause.Fortunately, my credit card company reviewed the evidence, conducted an investigation, and refunded me. I am hopeful they will block the transaction entirely, as no customer should be forced to pay for something so insignificant and undetectable.Based on my experience, it appears that the company may rely on these tiny, barely visible “damages” as a way to collect additional fees from customers who do not challenge the charges. I have never felt more taken advantage of by a rental company.Please save yourself the stress, the money, and the frustration.Do NOT book with Wheego Rentals — ever.
dishonnest company. They make you sign a document to allow them to take the deposit even in case of minor damage to the car. You signed the documents online on their computer without reading properly. Then, when you check the car at the beginning, you realize there are around 6 minor damages not declared to their document.When returning the car, they find the minor damage that you didn't see before and take all your money.
Scam artists - charged me £350 instead of making a hold on my credit card, and said the £350 fee was in replacement when I complained. The cost of the hire and full insurance was less than £200, I never consented to such a ridiculous charge of £350, complete rip off.
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