Review Time
Following the reply from Wheego below I submitted the documentation to their Customer Service Department as they requested. This was their response:"Please note that the charges applied at the time of rental were accepted and authorised by you. These charges were clearly presented prior to confirmation, and you had the option to cancel the booking if you did not wish to proceed. " So I had walked from the airport to their office at the Clayton Hotel in the pouring rain having already paid for this rental to be charged an extra £150, but I could have walked away! Where ? Who else could I have hired from late on a Friday night? They added: "With regard to penalty points or driving endorsements, please be aware that exclusions apply to certain traffic violations.". Wheego Manchester are the only company I have EVER heard of who force customers to pay an extra £150 for an SP30. ( standard 3 point speeding charge). In fact I contacted Wheego at East Midlands Airport who said no extra charge would be applied for 3 points. Put simply : Wheego are a scam company who will rob you in any way they can. DO NOT USE THEM - EVER
The worst rental car ever ! at frankfurt airport, they changed the car we booked online, and the deposite is 900 euros, and where we take back to car, there was a very minor scratch on the wheel, they said that is damage and charged as for this, plus 50euros for administrative part only ! so please avoid this company since they are made to still money from you in any way.
Scammers!Booked and paid for a car and full insurance through rentalcars.com, received an email stating I only had to pay the deposit and another €12 for the additional driver.Upon arrival they conveniently "don't take Amex" (at an international airport no less), refused to take the mastercard of the other named driver, and also refused cash. The only way to take the car was to use a debit card, which suddenly had an extra €177 insurance fee attached to it (despite written confirmation that I'd already paid full insurance, including the documents of the insurance policies).These guys are scammers, avoid at all cost!
I have never seen a more crooked company in my life after i brought car back to airport they send me a picture three half weeks later to say i had damaged car which was complete lie they never answer phone at airport and do not answer emails sent to them they have kept my deposit and just today have said they have found more damage to car at front do not use them i am having to take it further to get deposit back.
I have booked 5 cars through enterprise this past year without any problems. My partner booked a car with Wheego through a 3rd party booking company. We ended up having to pay an extra third of the price because our plane arrived at Liverpool Airport late and we didn’t get to their offices by 1810.The manager Saleem that I dealt blamed the company’s procedures!!Rip off from start to finish - DO NOT GO NEAR THEM - there are lots of decent car hire companies out there. I hope the guy in the office (Mo) can get a job somewhere else because he tried his best and seems like a decent sort.Let’s see if Wheego’s customer service does anything about my complaint…4 days later - nothing back from Wheego. Their standard response is obviously a just a brush-off - what a truly awful company.Well that closes that episode - two week car hire finished, car returned and not a single word from Wheego’s Customer Service. WHAT A BUNCH OF COWBOYS!!
Was worried after reading some of the terrible reviews. Was picked up just down from Liverpool airport within 5 minutes, and taken to the nearby depot. The driver and office manager Sam was very friendly, and the rental and paperwork very straightforward. We were back on the road, in an almost new car, within 10 minutes. Couldn’t fault them in any way.
Paid 100 % online – voucher explicitly stated €0.00 at pickup.At the counter? Charged a second “broker fee”– illegal double-charging under EU Consumer Rights Directive 2011/83/EU and § 312j BGB Germany), which prohibit undisclosed extra fees after full prepayment.- €1,200 deposit blocked (vs €900 stated)- €49 “damage admin fee”-despite zero damage + full photo/video proofSent 3 emails – ZERO response.They ignore customers and keep scamming people with fake fees.DO NOT BOOK WHEEGO.Use Sixt, Europcar or Hertz instead.You have been warned.
We booked a hire car via CarJet online, to pick up from Wheego at Manchester airport. We presented the physical credit card we had booked with at the Wheego office.They said they could not accept the card because my full name is not printed on it (even though this is the card I made the booking with).They tried to sell me a much more expensive package instead of honouring my original booking. In the end they said they would have to cancel our hire and we would receive a refund in 2 to 3 months. This was our only option. So we are now stranded somewhere near Manchester airport.
We rented a car i oktober 2025 at Wheego in Preveza Airport in Greece. It was very good. We got the car quickly and they took some photos of the car.When we delivered the car back after a week they made a quick check of the car an concluted that no damages hade been made. After a few minutes we got an email that confirmed that.Very good service and no problems :-)
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