Review Time
Best service from any of the other broadband providers.Starting with Mark from Wildanet sales team, super efficient and we battled our way through having no internet at the time of signing-up.NETS installation team of JJ and his team were on time and very professional. Mich from NETS connection team was excellent and quickly completed the internal connections.
Jamie came this morning to connect our external cables into our home. It was not a straight forward process (the way the house is set up) however Jamie took time to listen to me and to work with my request (to please hide all the wiring) and he completed the job to a very high standard. He was extremely careful within our home and with the work he had to carry out (taking down some coving to hide the wires) and left the area clean and tidy. Jamie was friendly and courteous throughout. Cannot praise him enough... He is a big asset to your team. Thank you Wildanet and thank you Jamie! A very happy customer.
When it works its great and I cant fault, good prices and speed. But the signal drops regularly (at least 3 times) so things on home network need resetting on a daily basis. Their billing system seems flawed i didnt pay for a couple of months at one stage and i have had money taken twice. Yes it got sorted eventually when the money was taken twice they wrote before the event and it still happened. Veterans discount advertised but never had it.
Chloe has done a fantastic job installing fibre to my new home. All the cables are well hidden and no mess to clear up afterwards. Very polite, friendly and certainly knew they were doing. Everything installed and up and running in no time. And as a bonus, the new router is running faster than the old equipment in my old home! Very happy.
Tom Gould was most helpful and understanding of my situation and responded professionally to my questions without any attempted sales pressure, he was very clear on product information and extremely patient while I read the T&C's which in themselves were clear and concise without unnecessary legalese. I have only signed up today so can't comment on future service but if they continue as they have begun then I will not hesitate to recommend Wildanet to everyone I know.
Signed up/order placed on Saturday, by the following Friday two members of staff were at my door ready to fit the hardware and connect me to the network.Very fast and efficient service.Matt G and Jamie were the engineers who visited my property to connect me and setup the equipment. Both gentlemen were very friendly, discussed the location options for the router and had me connected to the internet before midday. Matt G and Jamie are assets to the business and deserve recognition for their excellent customer service alongside neat and tidy workmanship.
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