Review Time
Derek, Jamie, Ben & Tim are a Credit to Wildanet fast quick & simple install polite & respectful, Very professional explained everything from speeds to how to use the WiFi Hub correctly.Best service I've ever received way better than Open Reach
I am really impressed with Wildanet so far. Thwy have been easy to contact and talk with on the phone which is a huge thing for me. Chloe and Kai came out this morning and did the interior instal and helped me get online. I have nothing but good things to say about the whole process.
Thank you to Derek and Jamie for saving the day. Our wireless Internet went down earlier in the week and they were booked into a repair on that today but instead came and did the final fix on the install for our fixed fibre really friendly gents and professional, thank you.
So far so bad !I have just come off the phone from Wildanet customer services now.I signed up initially 2 and half months ago with the promise that it would not take till December for installation.I have just taken a day off work for installation as it was requested someone should be home and I have been just informed now that I’m not required….!This communication was the only forthcoming thing that’s been sent from Wildanet.All other information has unfortunately had to be squeezed out of them through me calling them.They say the delay has been due to gaining permission to run cables across public land (why sell a product that you know you can’t provide because you don’t have the permissions.Also I’m at the end of my contract with Sky and currently paying over the odds for my internet service £50 so every month this roles on is more expense plus loss of a days work due to poor service is more than frustrating.They have offered me one free month due to the poor service but this barely covers the costs of the transition so far !
Really friendly engineers with fantastic communication - called when they were on their way, had a good look at the best route to connect and discussed it in detail with us, let us know when the cherry picker was coming, and ensured the connection was up and running before they left. Our elderly dogs enjoyed their company and attention. Couldn't ask for a better service from the engineers!
The first contact I had, with Jack, was very informative and reassuring, as I had been with Talk Talk for 25 years.The installation, with Derek, Jamie and Matt G, was super efficient. They were on time, quick and tidy, and all the info I needed was provided.I now look forward to a faster and cheaper broadband experience.
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