Review Time
Physical installation was well done and service working well.Switching from my old provider has been difficult . Promise of hassle free transfer far from the truth. I have had to chase every stage of the process with Wildanet who although try to help don't seem to know what they are doing. Despite being at home to receive delivery of the equipment for my landline the courier has taken it to a drop off point 2 miles away
Fibre has only recently come to our area and from the initial contact to the installation has been super fast and efficient. A sales representative for Wildanet made initial contact. He was very friendly, helpful and efficient. Then in less than 2 weeks we had the outside work done to provide the cable to the house and the router was installed and commissioned today. The installation engineers Chloe & Kai were friendly, efficient and extremely careful with our property. We are now getting 415 MBPS download and 90 MBPS upload speed in the small Cornish village of Darite. We are very happy with our new broadband and highly recommend Wildanet as a provider.
So just had are installation. So far the Internet is brilliant. Time will tell. But my only gripe is it took 2 months for installation. They had to dig up the road.on the second date where they get it in your house. The engineer comes with your router. So that's a good thing
Engineers Derek & Jamie let us know when they were going to arrive. They were professional & friendly & discussed options on how best to connect us.Very happy with what they have done & tidied up after. They answered any questions we had. Great service from engineers.
I had wildanet broadband snd phone line fitted 2 weeks ago. Half that time no service. Very difficult to contact out of hours service, just an email. Engineers are great, just the kit, overhead lines can't be helping. Im so disappointed with the service and ability to report a fault.
Engineers who came to the house were friendly and easy to approach. They spoke to my partner about where we wanted the connection to the house and answered our questions. The box went exactly where we wanted it, the engineers have done an excellent job of installation - tidy wiring etc.
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