Review Time
The Installation happened on the agreed date and was undertaken by a skilled operative who was polite friendly and very knowledgable . He did a neat installation, answered all our qustions and cleared up after himself. The router gives agreat signal all over the house and we are achieving download speeds in excess of the 200meg we signed up for.
The Installation happened on the agreed date and was undertaken by a skilled operative who was polite friendly and very knowledgable . He did a neat installation, answered all our qustions and cleared up after himself. The router gives agreat signal all over the house and we are achieving download speeds in excess of the 200meg we signed up for.
Enjoyed a sign up with Jack C of Wildanet and the process was incredibly easy and straight forward. Jack provided every answer required to purchase the package. It was even EASY to leave my old broadband provider, actually happened automatically!I can say that the experience was faultless and it was also rare to deal with a professional company; I look forward to our new broadband provider - Thanks Jack.
I contacted Wildanet on 16th February after Sky informed me that they couldn’t continue to provide my broadband as I was moving to an area where they didn’t have coverage. Wildanet said they had to do a site visit and would keep me updated every step of the way, but 3 weeks later I hadn’t heard anything from them so rang them only to be told they had to apply to the council to erect a pole outside and it could take 12 weeks to get a reply. I have a Sky Glass tv which only works through broadband, therefore I currently have no tv and am paying for sky services that I am not able to use for what could be up to 4 months by the time it gets sorted!
I was contacted by wildanet to update me with news that following my enquiry last year they are now in a position to connect me if i wish to go ahead. Within 2 weeks we were surveyed and installed - the whole process was very smoothly completed, the only issue was we ordered broadband only and i’ve been billed for phone, handsets and a booster, i contacted billing and they called me back to apologise and provided return box and postage label to return the phones equipment booster, and said they will credit the payment to my account towards future bills. Fitters were friendly, professional and tidy, customer service were very pro active and easy to contact. Internet is brilliant 210 mb we had 7mb off bt so massive improvement highly recommend wildanet - if there is a referral scheme i have a new customer for them.
Engineers fitted new cables and router. Even helped me connect my devices. They were helpful friendly and courteous. Internet speed is so much better than my previous provider too. Hopeful that Wildanet will be a great service. So far, excellent.
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