Review Time
Wildanet made it an easy effortless switch over from one of the top main internet providers. I didn't have to do anything. Good communication throughout, better service and so much cheaper than BT which I had been with a good number of years.. Would highly recommend Wildanet
0 stars, please avoid this company if you actually require an internet connection, I wish I had read these reviews before wasting my time. I signed up 3 months ago and still no end in sight for when it might be installed. I raised a formal complaint over a week ago and this hasn't even been acknowledged. I can only presume they are too overwhelmed by other unhappy customers. To add complete insult to injury, a sales rep knocked on my door to try and sell me the services that I have been waiting on since November. As I was not listed as even being a customer, I was promised he would follow this up and call me the next day — this was over two weeks ago. I have written this review in hopes to be acknowledged but I won't hold my breathe given others have waited over 5 months!!!!! Supporting Cornwall means a lot to me but this companys services are not fit for purpose.
Professional- friendly and explained everything about my new internet provider . After the installation, which was done quickly and competently, they Left my property tidy and left behind all the necessary information I needed to ensure a quick and painless change over.
EDIT 5TH FEBRUARY 2026. So, after the perfect start, now comes the very less than perfect customer service... The Internet works fine, but as part of our contract we should have an extender, that we are obviously going to be paying for in the contract. It's not turned up, so after 4 emails and now a phone call, " we are looking into it", cmon, if our payment doesn't go thru, are we allowed to use the same excuse, NO. We have a contract, and In that, we have an extender, well except, we don't have one, so isn't that breaking the terms of the contract we signed up for?Cmon wildanet, sort this out. Today, 28th of January 2026.We had Dan and Ben turn up for our installation. I cannot praise them enough. Fantastic work ethic, friendly, polite, and a credit to the company. They worked with great efficiency, ensuring I was made fully aware of what they were doing, how long it would take etc. They were clean, tidying up after themselves at every stage of the installation.After a couple of hours, shiny new kit everywhere, they turned it on, and incredibly, (we went for the 350mb option) IMMEDIATELY we were getting 350mb. None of this it's gotta settle to get the full speed, this is instant, immediate and very fast.At the moment, everything is working, the guys left the house beautifully tidy, and they were exceptionally polite. Thank you guys, fantastic job
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