Review Time
Youfone doesn't respond to emails and the customer service on the phone is truly worthless at doing anything. They don't have the capacity to understand you. The only thing they do is create a case and put it through to a internal department. But since they don't understand what you are trying to explain they will put incorrect questions or information in the case. Or they put you on hold and never come back to the call.This internal department that should handle the cases don't call you back, they don't come with a solution, don't email you and as a result I am unreachable for over 2 weeks now!I need a eSim and somehow this function disappeared from my account. Nobody seems to understand why and the result is that I am held hostage by Youfone.My phone was lost and I am not in The Netherlands. I got a new phone shipped to me thinking I could simply activate the eSim and be back online......I would advise anyone to stay far away from this company. As long as you don't need help all is fine but when you need customer service you will get so frustrated by their lack of knowledge.I have never ever experienced this idiotic level of customer service ever in my life before.
I have the mobile Abo since 4 years and was super happy. Than I've order internet for my home. Activation time at least 2 weeks which is duable. When I called and asked if its possible to have it earlier the person at the phone was very rude and unpolite. Next, I received the modem + glasfaser box a week in advance but I am missing the adapter from the modem. I had to wait 30 min on the phone to receive an answer which meant I need to wait until I receive my activation Code than I need to call again to request a new modem. So my internet will be accessible later than expected. Even though I was happy for 4years these things are very much annoying
Utterly apaling and not deliverung. Biocked my phone even though I paid my invoice. Hence I had to buy a new sim card to be able to call and be contactable. I had to order new business cards. One of the worst companies in my experience.
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Youfone streeft ernaar om altijd de beste Sim Only, TV en Internet abonnementen aan te bieden voor de laagste prijs. Wij gebruiken het betrouwbare KPN-netwerk om de beste gebruikservaring te bieden aan onze klanten.
