Review Time
Absolutely ridiculous.1. I make a new subscription mistakenly with the wrong speed. 2. I call them immediately to ask if they can change the speed. 3. Youfone says No, because your discount will be removed. You need new subscription and to cancel this one.4. I tell them in the same chat to cancel my subscription. They say no, that they can't. 5. Next day I send a cancel subscription letter. Another person responds in the same chat. I also ask them to cancel my subscription6. I make a new subscription.7. Wait 1 week.8. I receive the modem and an email in the same day that my second subscription is also cancelled. 9. I call them. The contact person tells me that they have to contact another department in writing and wait 2-5 days for a response. They tell me that I might have to make a 3rd internet request.
Subject: Worst Internet Experience Ever – Youfone is a DisasterDear Amara,You claim that poor internet quality is due to Wi-Fi interference, obstacles, and external factors. Then explain this: I switched to KPN, in the SAME house, SAME infrastructure, SAME devices, and now the internet works perfectly. How is that possible if the problem was “Wi-Fi interference”? Clearly, the issue was with Youfone’s service, not my environment.Your company failed to deliver the promised minimum speed and a stable connection. For months, I experienced speeds dropping to near zero, especially in the evenings, despite multiple incident reports and a replacement modem. The only “solution” offered was to reset and restart—completely unacceptable.And now, after failing to provide what was promised, you demand an additional €78 cancellation fee? This is not acceptable. Youfone breached its obligation to deliver the contracted service, and I will not pay for your failure.Please escalate this matter immediately. I expect the cancellation fee to be waived. If not, I will proceed with a formal complaint to ACM (Authority for Consumers & Markets) and share my experience publicly.
I am beyond frustrated with this company. They promised a subscription of 10 euros per month, but I ended up paying 80 euros per month. They advertised unlimited calls throughout Europe, yet charge extra if you call outside the Netherlands. Their internet is outrageously expensive — 1 euro per MB.Their customer service is abysmal — rude, unhelpful, and constantly giving contradictory information. Even if you pay your invoice on the time they gave via email, they will block your number and make you wait 24 hours to unblock it, even if you have a fixed-term contract. Aditionally, You also cannot terminate the contract easily.I feel completely scammed by false promises, misleading information, and abusive practices. Avoid this company at all costs — they are by far the worst telephone provider I have ever dealt with.
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Youfone streeft ernaar om altijd de beste Sim Only, TV en Internet abonnementen aan te bieden voor de laagste prijs. Wij gebruiken het betrouwbare KPN-netwerk om de beste gebruikservaring te bieden aan onze klanten.
