Review Time
This company commits fraud. I was going to open an account and decided not to since I would be charged a $25 application fee and $5:50 service fee just to open the account. I never even read the terms of agreement nor did I check off on the box and authorize a payment to be taken. Not even 3 minutes after logging out of the account, I was charged without my authorization. I immediately called the customer service line and was greeted with the most rude and obnoxious person you ever want to meet. She blatantly cut me off and had a atrociously nasty attitude with me asking her why I was charged when I didn't authorize the charge. She told me she wasn't going to repeat herself and after asking for a manager she told me I would get a call back and did not explain why I could not be transferred to a manager immediately. After asking her several times to be transferred she purposely hung up on me without hesitation. Please think twice about who you do business with as this company is very much committing fraud and not being apologetic about it nor do they give a care. I will be following a complaint in every way possible because people do not deserve this kind of service especially for an unauthorized charge to their account without consent, approval, or notice. This is mortifying that companies would even do this and act in this manner. I would give no stars if I could.
1. Expensive 2.location pick up - Went to pick up my car and it wasn’t in the location. I had to call twice to find where the car was. It was blocks away, parked on a random street, not a Zipcar location. I asked why can’t the app update in real time. It doesn’t have the ability to actually tell you where the car is. A major flag. 3. Service - had to ask to extend my hours bc it was over 30 mins to talk to someone, locate, and go there (added cost and time for me$ and they didn’t offer I had to ask4. Credit - I asked to apply a credit bc I’m late, it’s inefficient and they said they would but didn’t apply it5. Total charge- it took me over 30 mins to find the car, with the added 30 mins a service provider put on, I had to talk to them, and find the car. Looking at my total bill I was billed $50 late, and and added $21 hst NOT disclosed in the upfront costs. Overall a horrible model that gouges its members and there are zero member benefits. Gas is not a bonus. Common. Set a reasonable price and let ppl fill base on use.
I've been a Zipcar user for two decades in NYC. Everything great has vanished. They routinely switch cars on you, often to cars very far away. My most recent reservation will be my last. I had to switch cars 3 times before I could start my trip. The first car wouldn't start and the second broke down after a few miles. The car that worked had a check engine light on. Zipcar maintenance and reliability has plummeted and I no longer feel safe driving in a Zipcar.
Never thought I would give a one star review to Zipcar as I have been a supporter of the share economy. Sold my car recently and was excited about using Zipcar. From the onset it has been a complete disappointment. I was able to sign up with a non UK phone number but could not receive the sms code. Immediately I checked with a staff about the concern twice. Both times the replies were urging me to complete payment first. I did that, and after I paid I was finally told that only UK and US number can receive SMS code. Then why was I able to sign up with a non uk and non us number and only disclosed after I paid!? I tried to change to a UK number but I could only do so by receiving a SMS code, which had been the issue. I called the customer service and no one answered. Finally I was able to get to someone, and went through a lengthy process to change the phone number. But the hassle was not over yet. At pick up time I was next to the car, on time, but could not unlock the car. I called the customer service again, turned bluetooth on and off and on, closed and reopened app, deleted and downloaded app again, turned phone on and off, the app still showed that I am “out of range”. I was just standing right next to the vehicle but the zipcar map showed that I am away at the vehicle. Where the location of the car showed ok the zipcar map is an inaccessible area under construction. At this point I would be 20 mins late to my event. The CS offered me another car which is a 9 min walk from this car. It is raining, and again, I am already late. This whole thing is a complete let down and a waste of my time. The verdict from Zipcar regarding this mess was that the membership fee is non refundable.
A terrible company to deal with. Zero customer service and would NOT recommend. Keep away. They have charged our credit card for no apparent reason since coming home from the US. Also as we could not get into car and it tool an hour to get through to it at a cost almost 100 euro in roaming. Never again.
Zipcar is out of line. They changed the location of my car pick up at the last min the day of the pick not considering my safety or location. There was zero communication zero accountability and zero resolution. I booked in adavance it's extremely poor customer service and disheartening as a longstanding customer.I needed the car! I booked 6/1 and to change any details on 6/8 the date of the event is highly unprofessional. They did not consider my safety at all. I called and it was oh you cancel. You all made changes not me.
They offer a useful service. However it comes at a high cost, per mile fee is far above the run in h cost and cost of petrol. My 3 day rental came to £360. Kinda high. But then they suspend my account and demand that I provide passport, bank information, utility bills, etc to prove that I’m me. Outrageous amount and detail of information; viewing my bank account is disproportionate. This is all after being a member for 10 years. Calling the help desk is about as helpful as an umbrella in a tornado.
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Welcome to Zipcar. Zipcar is the world’s largest car sharing and car club service. We are an alternative to traditional car rental and car ownership.
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